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Customer Service Human Resource

Location:
Uniontown, OH, 44685
Posted:
July 24, 2010

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Resume:

Julie L. Balzer

**** ********** *****

Uniontown, Ohio 44685

Home: 330-***-**** Cell: 330-***-****

abl839@r.postjobfree.com

CAREER SUMMARY

Proven Senior Human Resources professional with consistent career

progression and extensive experience leading and developing HR Teams and

projects. Competencies in HR business and succession planning, operations

engagement, meeting customer needs, budget and expense control. Successful

team and independent employee with strong ability to think and act with

compassion. Expertise includes:

Workforce Transition HR Staff Development

Acquisition Implementation HR Strategic Initiatives

Process Improvement Staffing Planning

Organizational Effectiveness HR Project Leadership

Employee Relations Labor Strategy /

Negotiations

PROFESSIONAL EXPERIENCE

Coca-cola enterprises, inc., Atlanta, Georgia 1990-2009

World's largest marketer, producer and distributor of Coca-Cola products

with 73,000 employees in 8 countries and over 21 billion in annual

revenues.

HR Project Director, Human Resource Strategic Initiatives 2005-2009

Provided people and change leadership for various company reorganizations

including moving from decentralized to centralized organization. Executed

timely implementations focusing on business integration and sustainability.

Accountability for assessment of people implications, employment practices

and regulatory compliance, job design including compensation and benefits,

development and integration of communications, recruiting, training and

retention tactics.

. Supported HR Optimization project, a global HR restructuring including

service delivery model with new Centers of Expertise and HR Services

Center.

. Assisted in design of global workforce transition approach and process

improvement for 8 countries.

. Developed and executed staffing plan to fill 200 positions in new HR

organization.

. Provided HR expertise in design, implementation and execution of new

business models including $87M strategic go-to-market approach. Daily

engagement in planning, pilot launches, course-corrections, metrics

and overcoming objections. Developed calendars for action and guided

local resources in 14 market units.

. Created scorecard to measure 16 key HR engagements in new business

model. Designed and completed national roll-out and implementation.

. Supported improved operating model driving $49M savings over 3 years

through consistent organizational design. Consolidated 19 job titles

into 5 standard roles including draft development, evaluation and

grading.

. Provided strategic and tactical direction for aligning and improving

HR processes and procedures across North America (multi-Divisional,

local practices into company-wide standardization).

. Organized HR processes and over 150 activities across all Divisions,

to align functional accountabilities, improve productivity and

identify redundant tasks.

Division Human Resource Director 1996-2005

Provided leadership and HR guidance to divisions of up to 30 sales,

distribution and production facilities with multi-state (NY, PA, OH, KY,

WVA) operations and up to 2500 union and non-union employees. Directed all

divisional HR activities and functional areas to include Labor and Employee

Relations, Organizational Development and Talent Management, HR Processes,

Compensation and Benefits, Risk and Safety. Developed and executed HR

strategic plan annually. Implemented HR Business Planning. Recognized as

change agent during migration from division led practices to nationwide

standardization, driving productivity and efficiencies.

. Led and developed HR teams of 28 employees in remote sales,

distribution and production facilities.

. Established high standards for meeting customer expectations.

. Strategic business partner within Division senior management team.

Julie L. Balzer Page Two

Coca-cola enterprises, inc., (continued)

. Conducted HR due diligence and facilitated assimilation of employees,

facilities and benefits from 4 newly acquired bottler territories.

. Implemented workforce development expectations including Talent

Development Committees, Performance Development Plans and Management

Acceleration Programs.

. Managed 19 labor agreements including coaching managers, arbitrations,

labor planning and strike preparation.

. Served on 20 labor contract negotiations teams, led preparations from

designing proposals through cost analysis and implementation.

Obtained successful new agreements including increasing operational

efficiencies and flexibility, favorable labor rates and achieving cost

models within and under budget.

. Successfully averted 5 organizing campaigns and won 2 decertification

elections.

. Supported Finance Department during company-wide restructuring,

including employee notices, communications, staffing new organization

and all separation matters.

. Reduced vehicle / employee accident rates in final year earning

Division $165K from corporate incentive.

. Commended for attention to Company's profitability objectives by

making cost effective decisions regarding labor negotiations, merit

increases and department Travel and Expense budget.

Division Human Resource Manager

Division Employee Relations Manager 1990-1996

Led all facets of Human Resources at Division level in Generalist role.

Provided council for business leaders, line managers and front-line

employees including conducting employee listening sessions and follow-up.

Managed day-to-day labor and employee relations. Annual oversight of

performance evaluation process and local compensation and benefits analysis

and communications. Staffing planning including bench strength

development.

. Developed and enhanced ability to connect with all levels of

employees.

. Established diligent process for merit, compensation and performance

guidelines.

. Executed business continuation plan, managed people resources during

company-supported 8 week strike.

. Facilitated ongoing efforts to keep turnover rates within industry

standards and company objectives.

. Improved diversity awareness and representation through employee

awareness, training and measurements.

. Enforced Affirmative Action planning and follow-up.

. Planned and managed HR budget.

. Ensured compliance with Federal, State and Local regulatory

requirements and company policies.

. Reduced company legal expenses with thorough analysis of employee

investigations, preparation of company responses to charges and active

engagement in legal matters.

HARTMARX SPECIALTY STORES, INC., Columbus, Ohio 1987-1990

National distribution center for Hartmarx, a chain of specialty apparel

stores with 260 locations.

Human Resource Administrator

Hired non-exempt employees, conducted new employee orientation and benefit

sessions, and employee counseling. Organized quality meetings. Edited

company newsletter, planned social activities. Prepared payroll and HRS

data.

. Developed strong communications style and relationships with

distribution center employees, focusing on positive employee relations

and morale.

. Recipient of "We Will...We Promise" customer service award, in

recognition of outstanding performance.

UNITED WAY OF CENTRAL STARK COUNTY, Canton, Ohio 1986

Office Assistant

Worked on various projects for the Director, in preparation for and during

the fall campaign.

EDUCATION AND PROFESSIONAL AFFILIATIONS

B.B.A., Human Resource Management, Ohio University, Athens, Ohio

Graduated with Honors, recipient of Len Brice Award for outstanding

achievement in HRM.

Member SHRM



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