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Customer Service Software

Location:
West Milton, OH, 45383
Posted:
July 28, 2010

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Resume:

Tyler D. Wolf

*** *. ***** **., **** Milton, Ohio 45383 (937) 681-

5999

Objective: Obtain a position providing growth opportunity where my

experience and skills could be effectively utilized in a

team oriented environment.

Summary of

Qualifications:

Management When at Dedicated Technologies, I was asked by the Office

Manager to be on the companies Leadership Team as a

Experience senior leader. In this role I was part of a team who was

responsible for the decisions of the interworkings of the

company. Those decisions included sales

training and techniques, acclamation of new employees, interview

preparation of new employees, client

relationships, new proposals for future business and the future direction

of the

company.

Training Academic training in Computer Programming and Operations.

Computer languages include BASIC, COBOL, and

Assembler. DB2 certifications through Themis Inc.. Bachelor of

Computer Science. Java Programming with

Java SE 6.0.

Hardware IBM 3090, 3081 and 4381, Amdahl 5995 model M Mainframes,

3380 DASD, 4245 Printer, 3268 and 3287

Experience Remote Printers, IMC C1300 Forms Bar Code Printer, 3480

Cart, Drives, 7171 and 3274 Controllers and Mim

4000 Micom Modems, Memorex 6890 and 6898 Solid State DASD,

IBM and Compaq PCs, z/OS.

Software Visual Basic(.net), Access, MS SQL,TSO, JCL,CA-

MAN,NCCF,ROSCOE,CICS,VPS,TLMS,HSM,LOOK,JES328,

Experience INSTALL/1, DB2, SQL, EASYTRIEVE, DATAQUERY, SWIFT, COBOL,

COBOL II, IDEAL and CASE TOOLS,

Viasoft tools, Endevor, QMF, IDMS, AUTOTRAN, Maximo 7.1,

ITIL v3, Webstar.

Education:

2009 Skillsoft online, enrolled in Java Programming with Java SE

6.0.

2008 Department of Air Force, WPAFB, OH, completion of SEP Project

Management certification.

2006 Suffield University, Twin Falls, ID, completion of Bachelors

Degree in Computer Science.

2003 New Horizon, Fairborn, OH, certification in Microsoft .NET

programming.

2003. New Horizon, Fairborn, OH, certification in Mastering Microsoft

Access 2000 Programming.

2003 New Horizon, Fairborn, OH, certification in Programming a

Microsoft SQL Server 2000 Database.

2003 New Horizon, Fairborn, OH, certification in Querying Microsoft

SQL Server 2000 with Transact-SQL.

2003 New Horizon, Fairborn, OH, certification in Programming with

Microsoft ADO .NET.

2001 Themis Inc., Columbus, OH, completion of DB2 Advanced

Application Programming.

1997 Themis Inc., Columbus, OH, certification in DB2 SQL &

Application Programming.

1996 Century University, Albuquerque, New Mexico, Coursework in

Computer Science.

1993 Capital University, Dayton, Ohio. Coursework in Business

Management.

1989 Sinclair Community College, Dayton, Ohio. Coursework in

Accounting and Programming.

1984 Montgomery County Joint Vocational School, Dayton, Ohio.

Coursework in Computer

Operations and Computer Programming.

Tyler D. Wolf

Work Experience:

09/09-present Temporary position in Change Management QA,

Lexis Nexis, 9443 Springboro Pike, Building 1, Miamisburg,

OH

Temporary assignment to assist in converting their configuration

management system from Webstar to Maximo 7.1 enabling them to

globally convert departments on three continents to share in a

universal configuration management system and moving them

closer to ITIL version three standards.

04/08-06/09 Sr. Systems Engineer II, Jacobs Technology Inc, 4200

Colonel Glenn Hwy, Beavercreek, OH

Assigned to an Air Force contract at WPAFB.

Required to be tested at CMMI level III. Responsible for implementing

a robust systems engineering and integration

process to address the lifecycle requirements of each of the product areas.

Perform

the following types of tasks: generation of

safety studies and analyses; reviewing and evaluating weapon system

technical

specifications, designs, analyses, test

plans/procedures/results, and technical data packages for the determination

of both interim

and final hazard classification and

compliance with safety criteria, design, or test and/or qualification

requirements. Departments

supported: Item Management Control System,

Contractor Support Weapon System Data Exchange, Requirements Management

System and, Maintenance Planning & Execution

system.

08/07- 04/08 Sr. Software Analyst, Bart & Associates, 8300 Greensboro

Dr., McLean, VA

Assigned to an Air Force contract at WPAFB for

the Logistics Management Data Bank. Responsible for the support

and maintenance of software for the budget

submissions and repair requirements for Depot Level

Reparables. This system provides the Air Logistics

Center excellent visibility of repair requirements at item level

and the budget area provides summary reports

for budget brochure preparation and directorate requirement tracking.

03/07-08/07 Sr. Software Analyst, Dedicated Technologies Inc., 580 N.

Fourth St, Columbus, OH

Assigned to an Ohio Department of Taxation contract

supporting the business taxation department. Software

development and maintenance in COBOL, Install/1,

DB2, and SQL in an IBM mainframe environment. Providing

software and maintenance support for corporate,

franchise, school district and business tax division for the Treasurer

of the State of Ohio.

05/03-03/07 Sr. Software Analyst, L3 Titan Corporation, 5100

Springfield Pike, Dayton, OH

Assigned to an Air Force contract at WPAFB for

the Item Management Control System. Responsible for the support

and new development of software for the Air

Force Editing and Routing System. This system provides the Air

Logistics Center with a single source for the

input and routing of materiel identification data destined for the Air

Force, the Defense Logistics Information

Service and other Services/Agencies and cataloging systems participating

in the Federal Logistics Information System.

11/98-09/02 Software Developer I, American Electric Power (AEP), 1

River Place, Columbus, OH

Software development and maintenance in COBOL, Install/1, DB2, and

SQL on an IBM mainframe. Applications

supported in accounting and customer service. Responsible for

support and new development of software for accounting and

customer service departments. Perform service requests for credit

programs to support the credit department in production. Assist

Hotline personnel with credit issues reported in the field.

Provide on call support for batch processing. Responsible for the

history, inquiry, debit and credit online screens. Contributed to

the conversion of customers in the states of Oklahoma, Arkansas

and Louisiana from a legacy system to DB2.

07/98-11/98 Programmer/Analyst (Consultant), Limited Too, Morse

Rd., Columbus, OH

Converting their mainframe reporting system

from being loaded from an IDMS database to being uploaded

from an AS400.

04/98 -07/98 Programmer/Analyst (Consultant), Honda of America MFG.,

INC., 24000 Honda Parkway, Marysville, OH43040

Honda's year 2000 conversion. Analysis, code, and unit

testing for production programs. Project consisted

of 9000 plus programs.

11/96 - 04/98 Programmer/Analyst, Victoria's Secret Catalogue, 5959

Bigger Rd., Kettering, OH

Software development and maintenance in

COBOL, CICS, DB2, and SQL on an IBM mainframe. Applications

supported in phone sales, mail order entry and

customer service. Responsible for support and

new development of software for the previously

stated departments.

Tyler D. Wolf

12/94 -11/96 Consultant/Analyst, Common Access, Inc., 101 Suite B, Dye

Mill Rd., Troy, OH

System Life Cycle; Definition, analysis, and design phases

using a Windows platform, Software construction,

testing and implementation using SCPCS.

10/89 - 12/94 Jr. Programmer/Analyst, Computer Sciences Corporation,

6680 Poe Ave., Dayton, OH

System Life Cycle; Definition, analysis, and design phases

using CADRE Teamwork CASE tool for the United

States Marine Corps.

Software construction, testing and implementation using

COBOL II, Dataquery in CICS and MVS/XA JCL for the

United States Air Force and the United States Marine

Corps.

9/88 - 3/90 Senior Computer Operator, Shopsmith Incorporation, Dayton, OH

Duties: Monitor system action, initiate jobs execution

and correct/restart abended jobs. Monitor and log software

and hardware problems while maintaining printers and other

peripheral devices. Responsible for bursting,

decollating, and distribution of reports. Trained and

instructed new employees. Supervised other operators and

distribution clerks. Execute point of sale procedures

from retail stores across the U.S. and Canada. Maintain

operations of entire computer room.

Technical References

Mike Albrecht 937-***-**** - home

Janice Walls 937-***-**** - office

Ron Robinson 937-***-**** - office



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