Vincent J. Appello

*** **** ******* ****

Wind Gap, PA 18091

3272. (Home)

610-***-**** (Mobile)

abl7w1@r.postjobfree.com

CAREER SUMMARY

Business professional with a broad range of experience in the areas of

contract administration, legal, project management, data management, IT,

telecommunications and program management. Extensive experience in the

research, design, and the implementation of new technologies, and tactical

operations. Excellent written and oral communication skills, seeking the

opportunity and challenge for career advancement.

EMPLOYMENT EXPERIENCE

Radian/Spherion, Philadelphia Pennsylvania - Consultant Enterprise

Procurement

June 2009 to Present

- Selection and implementation of an outsourced Telecom Expense

Management platform.

- Responsible for overall Sourcing Program for IT functional areas.

- Developed contract data base to track contracts and spend, initiated

vendor management program

- Renegotiation of AT&T contract realizing 30% annual cost reduction.

Comcast, Philadelphia Pennsylvania - Director Program Management

April 2008 to May 2009

- Responsible for overall Program for an Alpha Tripleplay offering that

is the first of its kind.

- Included is overall direction for application and system development

of both third party and Comcast resources, Customer Care, Logistics,

Engineering and Product Development.

InfoNXX, Bethlehem Pennsylvania - Director Contract Administration/

Director Data Services

October 1999 to November 2007

- Responsible for business terms of all supplier contracts and liaison

to Corporate Legal Department.

- Implemented all policies and procedures for the Contract

Administration Organization.

- Chairperson for the Global Senior Executive Team prioritization forum.

- Reduced Technology costs through contract negotiations approximately

twenty million dollars per year.

- Developed RFP policies and procedures, and responsible for company

RFP's, RFI's and RFQ's.

- Responsible for managing technology vendor relationships and vendor

conformity to SLA's.

- Member of the New Product Development Team and Intellectual Property

Team.

- Member of the Executive Team with primary responsibility for the Data

Quality and Enhanced Services Groups, the data repository, regulatory

issues, as well as the PMO and new customer launches.

- Rearchitecture data sources and Electronic White Page System reducing

annual costs 1.2 million dollars.

- Led regulatory effort to block Bell South tariff offering reducing

data costs 400K per year.

- Redesign of database reducing duplicate listings by sixty million

records.

- Led implementation of new 1000 seat call center in Greensboro, North

Carolina completed in 2 months.

- Managed Data Services Group to obtain number one accuracy rating in

the industry.

- Served on technology committee for selection of new VRU Platform, new

Network Architecture Platform, and various new technology products.

- Responsible for company's Y2K implementation that produced no

troubles.

Ameritech, Columbus, Ohio - Senior Manager Project Operations, National

Field Services

December 1996 to October 1999

- Responsible for overall management of information system

implementations and service applications in Ohio for Ameritech's 200

largest accounts. Received Leaders Circle Award of Excellence in

1997. Received "Superior" rating on annual performance review for

1997-1999.

- Responsible for career development of PM staff, as well as escalation

of all project issues.

- Responsible for RFP responses and presale pricing and work

distribution to Project Management staff.

- Program Management for all installations at The Ohio State University

and Medical Center.

- Implementations included a 15,000 user Voice Mail System, OC12 Sonet

Ring, COMIT Telemanagement System, ENet and Class Features for a SL100

PBX and the OSUMC Video Network.

World Financial Network National Bank/Limited Credit Services, Columbus,

Ohio - Manager MIS Communications

January 1991 to October 1996

- Responsible for twenty four million dollar annual telecommunications

budget.

- Responsible for company video and teleconferencing services.

Established special pricing agreement with MCI for teleconferencing

services.

- Responsible for planning and tactical operations of voice, data and

IVR platforms at (2) 1000 agent call centers processing 120 million

calls per year.

- Selection, design and implementation of the Credit Authorization

Transaction Network. This network carries 80 million POS transactions

per year. The platform utilizes MCI ResponseNet X.25 Network and IBM

RISC 6000s connected via token ring to an IBM Host.

- Managed PBX/Host Gateway installation, integrating an AT&T Definity

PBX and IBM 3090 Host for CTI applications.

- Implemented new communications systems for Westerville location to

include AT&T Definity G2 (1200 agents), AT&T 3B2 CMS, IBM 3174

controllers (30), MCI DS3s and Syntellect IVRs (20).

- Implemented OC12 SONET network for diversity with existing microwave

facilities.

- Responsible for implementing an alpha test lab integrating Rolm Voice

Mail and an AT&T Definity PBX.

- Responsible for the initiation of development of AT&T CMS custom

graphs software and a number of software modifications on the AT&T

Definity generic 2.1 Issue 3.1 (QPPCN511DR.)

CMP Publications, Manhassett, New York - Telecommunications Manager

January 1988 to December 1990

- Responsible for a twelve million dollar annual telecommunications

budget.

- Established and responsible for all telecommunications policies and

systems at all CMP global locations.

- Design, selection, and implementation of 14 communications systems

covering a two year period.

- Assumed responsibility for selection and implementation of company

facsimile equipment.

- Selection and implementation of Opcom Voicemail Network increasing

productivity 20%.

- Selection and implementation of Virtual Network decreasing network

costs by 25%.

- Assumed responsibility for company LAN hardware installations.

Pfizer INC., New York, New York - Senior Telecommunications Analyst

October 1984 to December 1987

- Assumed responsibilities for policies and procedures for data

communications installations at International World Headquarters.

- Supervised move, adds, and changes at International World Headquarters

(SL-1, 3500 lines), and other locations (SL-1, 600 lines - 1A2 120

lines) averaging 400 moves monthly.

- Design and implementation of IBM cabling system at International World

Headquarters, along with a new data and voice riser distribution

system.

- Performed evaluation of hardware and software applications and traffic

analysis for above systems.

- Liaison between engineering and upper management on major construction

projects.

- Supervised new installations and troubleshooting of data systems (

IBM327X, 8100, System 36 & 38, Wang OIS & Alliance, VAX11/780).

- Responsible for approval of vendor invoices and tracking expenses to

meet budgetary projections.

- Developed on-site telephone training program for associates.

Coradian Corporation, Jericho, New York - Account Executive

March 1984 to September 1984

- Responsible for direct sales and marketing of telecommunications

systems and ancillary equipment. Product line consisted of Rolm and

Fujitsu PBX's.

Long Island Office Equipment, Deer Park, New York - Account Executive

August 1983 to March 1984

- Responsible for sales and marketing of Olivetti product line including

computers, word processing equipment, electronic typewriters and

applicable software.

New York Telephone, New York, New York - Assistant Administrator/ TSPS

Operator

May 1981 to June 1983

- Responsible for the planning and implementation of new Wang word-

processing centers, integrated voice and data circuits, and ancillary

equipment.

- Responsible for writing orders, moves and changes in a Centrex

environment.

- Handled overseas calls and special billing requests.

EDUCATION

- Bachelor of Arts Degree in Communications from the New York Institute

of Technology.

- Audio Engineering Institute of Technology, Farmingdale, NY - Audio

Engineering Certificate Program.

TECHNICAL TRAINING

- Ameritech Corporate Entry Leadership Program (CELP).

- Centigram Application Development

- Emerging CTI Technologies

- Multiple Call Center Integration

- Primary Access Technical Support

- New York University Certificate Program - LANs and Bypass Technology

- Dale Carnegie Institute, Hauppauge, New York - Dale Carnegie Sales

Course

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