Customer Service Manager

Todd L. Tripp

** ******** ***** ( Austin, Arkansas, 72007 ( Telephone: 501-***-****

Email: tltripp_73 @yahoo.com

Skills

Knowledgeable of computer systems, including Microsoft Word, Excel,

PowerPoint & Access.

Effective communication and interpersonal skills

Detail and multi-task oriented, excellent problem solving skills, able to

carry projects to completion

Excellent Customer Service Skills

10 Years Retail/ Management Experience

AWARDS

. Wal-Mart Supplier of the Quarter (Dept 87) - 1st Quarter 2006

. Wal-Mart Supplier of the Quarter (Dept 87) - 2nd Quarter 2008

. Wal-Mart Supplier of the Year ( Dept 87) - 2008

Experience

Alltel Corporation /Verizon Wireless

Analyst II Inventory/Logistics, August 2004-December 2009

Responsible for Inventory and Logistics for the Alltel Wireless U

Prepaid and Post Paid Handsets in all Big Box channels (Wal-Mart,

Target, & Best Buy). Job duties included, working with various Big Box

Buyers and Replenishment Managers to ensure proper inventory levels in

all stores, as well as monitor an overall In-Stock percentage for each

product. Provided each retailer with new product set up, forecasts,

and various other reports and worked closely with various handset

manufacturers (LG, Samsung and Motorola) to ensure that timely and

accurate shipments are met to packaging vendors. Held weekly status

calls with each vendor to discuss future shipments and arrival times.

Run daily, weekly, & monthly sales and inventory reports and created

multiple monthly forecasts to provide to various internal groups, as

well as any Big Box Replenishment Managers as necessary. Created and

executed project plans for new products or product replacement.

Maintain close working relationship with outside packaging vendors, as

well as monitor their inventory and was one of the main points of

contact for Alltel. Also, conducted yearly inventory audits at

appropriate distribution points.

Access Service Coordinator, July 2002-August 2004

Responsible for the coordination and tracking of circuits ordered

through the Telecom Services Group to ensure orders are completed on

or before assigned due dates. Job duties include communicating with

Engineering and AEN Provisioning to ensure that all cross connects in

the field have been completed, creating and maintaining spreadsheets

to track the progress of all orders, weekly distribution of progress

reports to various departments and involvement in coordination and

tracking of special projects such as Touch to Talk, Wireless Least

Cost Routing and KPEN.

WAL-MART

Lonoke, AR - Support Manager, November 2001-July 2002

Duties consisted of managing up to 75 people and handling day to day

operations of a 33,000 sq. ft store, which included accounting,

customer service, vendor management and other matters related to

retail sales. Worked closely with Store Manager and District Manager

to improve sales and ensure the quality of the stores' appearance and

selection of product.

Jacksonville, AR - Department Manager, February 1996 through September

1997

Department manager of the electronics department which included

responsibilities of managing eight employees, inventory control and

following instructions that were given by the store manager. Daily

duties included customer service, ordering, and stocking merchandise,

delegating

projects to employees and maintaining an orderly and organized area.

Cabot Paint & Supply, INC.

Owner, July 1998 through October 2001

Duties consisted of managing, purchasing, sales, billing, collections

and overall finances of the business. Acted as

primary point of contact for all matters relating to the business.

Prepared monthly and yearly budgets and evaluated payroll and overhead

expenses for the business. Maintained good relationships with many

builders, painters and contractors in order to get and retain their

business. Inspected approximately twenty- five job sites on a weekly

basis checking for quality assurance, compliance of materials and

workmanship. Supplied and delivered materials for large contracts

including a Nursing Home, Warehouses and Base Housing on the Little

Rock Air Force Base. Maintained a working relationship with Benjamin

Moore and other various vendors to assure that Cabot Paint and Supply

received and provided the best quality of product for the best price.

Maintained Compliance with Federal (OSHA) and State Hazardous

Materials laws. Provided MSDS sheets to contractors as needed.

Evaluated vendor performance at various times throughout the year and

had an occasion where a new vendor had to be sought due to poor

performance of the current vendor. Prepared lists of materials needed

and produced samples to their specifications. Coordinated with

contractors and homeowners to insure that materials would be ready and

available according to their schedule. Worked with vendors,

contractors, and retail customers to troubleshoot and provide

solutions to complaints and obstacles in a timely manner. Managed one

employee to ensure that daily tasks were performed and that a high

level of customer service was maintained. Served as a drop off point

for the disposal of paint and various chemicals for the Cabot City

Beautiful Project.

Bibbs rentals, INC.

Store Manager, September 1997 through July 1998

Operated and managed a rental store for construction and heavy

equipment. Daily duties consisted of managing four employees to

ensure proper maintenance and timely delivery of equipment and to

provide quality assurance to the owner of the company as well as the

contractors and retail customers. Was a main primary point of contact

for the sales and maintenance portions of the business. Established

and maintained a good working relationship with local contractors.,

plus was involved in the cost proposal and negotiation processes for

large jobs. Additional job duties included purchasing gas and oil for

all equipment, disposal of fluids (oil, gas, etc..) after maintenance,

inspecting equipment, billing and collections.

Education

ARKANSAS STATE UNIVERSITY; BEEBE, AR

Associates Degree, May 1997

Major: Business Management

CABOT HIGH SCHOOL; CABOT, AR

Graduate, May 1991

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