Customer Service Manager
Resume:
Joseph Dedic
Casper, Wyoming *****
***.*****@*******.***
Objectives:
A challenging and rewarding position with a secure company and opportunity
for upward progression.
Summary of Achievements:
. Strong experience in retail and service oriented sales.
. Experienced selling complex logistics services.
. Managed multiple employees in warehouse production and OSHA/DOT
compliance.
. Implemented time/cost saving procedures for sales and production budgets.
. Customer Service/Consultive orientated sales experience
Experience:
American Snuff Company Memphis TN.
Territory Manager May, 2009 to Present
Managed the State of Wyoming. Working with over 500 retailers, selling
tobacco programs and products. Responsible for managing contract agreements
and selling new items to retailers. Working directly with retail owners to
maximize profitability and selling a total tobacco concept.
FedEx Corporate Services Memphis TN.
Account Executive March, 2006 to March, 2009
Managed the State of Wyoming. Complex selling of logistic services to high
volume shippers. Managed all aspects of sales process, from cold calling to
shipping destination completion. Customer service with shipper and final
destination coordination. Managed United States and foreign destinations,
utilizing Air, Ground, LTL and International shipping integrity.
Core-Mark International Aurora CO.
Territory Manager October, 1988 to March, 2006
Managed the States of Wyoming, South Dakota and Nebraska. Wholesale
supplier to convenience retailers, responsible for managing merchandisers,
retail profitability and customer service. Salesman of the Year for 2003
to 2009. Consultive selling of over 75,000 different items to retailers
utilizing profitability and merchandising experience.
Managed a multi million dollar transportation department. Overseeing
tractor trailer permitting, DOT compliance and driver management. Cut
transportation expenses by over 1 million dollars.
Production Manager, managing production crews for a 260 million dollar
warehouse. Responsible for daily production, assisting with inventory
control procedures and implementing OSHA requirements.
Education:
Indiana University Bloomington IN.
Bachelor of Science Degree May, 1988
Snow College Ephraim UT.
Associate of Science May 1985
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