Customer Service Management

Billie House

*** ****** ***** *: 334-***-****

Roanoke, AL 36274 *********@*****.*** M: 334-***-****

qualifications Summary

Highly qualified technical production supervisor in a reverse logistics

environment. Ten plus years of experience using SAP. Extensive knowledge

with Inventory controls and Sarbanes-Oxley (SOX). Recognized by my

leadership team as a highly motivated individual with a commitment to

organizational goals, priorities, and strategies. Subject matter expert for

inventory issues, process documentation, and systematic improvements.

Received superior ratings on previous employee satisfaction surveys for my

relationship skills, team coaching, and team development.

( SAP R/3 ( Adv. Microsoft Office Skills (

Employee Development

( PKMS ( Lean Manufacturing ( Process

Improvement

Career Accomplishments

. Increased Transitional inventory accuracy from 89% to 97% while

exceeding Reserve inventory target of 99.90% with and actual of

99.97%.

. Drove the elimination of an inventory loss of $10 million through

improvement in warehouse processes, practices, and controls at T-

Mobile's National Return Center. Net write-off of $100K for last 4

years with 99.97% inventory accuracy level achieved. Average inventory

oversight of $160 million.

. Configured and implemented warehouse management system (Manhattan

Pickticket Management System (PKMS)) from ground up for two forward

logistic and one reverse logistic facilities.

. Controller/expert with financial, planning, and production reporting,

troubleshooting inventory variances, testing and implantation of

system enhancements.

. Implemented FIFO in kitting replenishment process which resulted in a

$7 million reduction of product aged over 180 days

. Implemented and maintained SOX governance controls for three logistics

centers. 100% compliant with 0 findings as verified by an external

audit group for 3 consecutive years.

Professional Experience

T-Mobile - LaGrange, GA 1998-Present

Distribution Supervisor - Inventory Management, 2002 - Present

. Management, reporting, and control of inventory for T-Mobile's Supply

Chain Operations. Three forward logistics sites, one reverse logistic

location, and inventory at fifteen third party repair facilities.

Average inventory oversight of $500 million.

. Manage 12 direct reports

Billie House Page Two

. SAP Super User for facility responsible testing all functions during

upgrades. Daily monitoring/resolving of inventory sync issues between

host and wms

. Maintains systematic and physical inventory locations including

transitional and reserve. Develop and optimize warehouse inventory

control, process documentation and work instructions to standardize

functions and improve quality deliverables.

. Implemented daily, weekly, and monthly cycle count schedules and

procedures using ABC analysis.

Shipping/Receiving Coordinator, 2000 - 2002

. Ensure timely release and completion of orders to the Southeast region

direct and indirect retailers.

. Customer service contact for resolving discrepancies with expedited

orders

. Work in conjunction with Accounts Payable to ensure timely and

accurate receipt and processing of purchase orders.

. Ensure order reservations and ship messages are communicated from the

host system to warehouse management software.

. Compile and document all month end totals for shipping and kitting

Returns Processor, 1998 - 2000

. Receive all items return authorization numbers

. Compile numbers for monthly reports.

Education

Southern Union State Community College - Wadley, al

AAS, Computer Science Technology 1999

Professional development

. Inventory Control Workshops

. Coaching and Developing Employee Training

. Interviewing Skills Training

Certifications/Awards

. Lean Manufacturing Certification

. Business Operations ACE Award (awarded to top 10% of division)

. Business Operations Shining Star Award (nomination by peers)

. T-Mobile Peak Achievement Award (awarded to top 1% of company)

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