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Customer Service Manager

Location:
Marion, IA, 52302
Posted:
March 09, 2010

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Resume:

TODD MATRISE

**** ****** ** (***) *** - ****

Marion IA 52302 abl7r6@r.postjobfree.com

CAREER SUMMARY

A Quality and Process Improvement Manager with over five years supervisory experience,

an ASQ certification as a Lean-Six Sigma Black Belt, and an ISO 9001/AS 9100 Lead

Auditor certification from the Irish Quality Centre. Fast study with analytical capabilities

focused to create effective corporate solutions with metrics and control plans. Utilize Lean

to eliminate waste and lower cycle times in conjunction with Six Sigma scientific methods

to reduce variation. Combination results in optimization of quality, throughput, meeting

customer needs, growth and increased profit margins. Leadership and results driven to

create competitive advantage culture.

• ASQ certified Lean-Six Sigma Black Belt

• ISO 9001 / AS 9100 Lead Auditor Certified

• Lean leader,practitioner, and trainer

PROFESSIONAL EXPERIENCE

ROCKWELL COLLINS, Coralville, IA 2005 to 2009

An Aerospace/Defense company developing and delivering communication and aviation

electronics solutions.

Inventory Control Analyst- Microelectronics 2006 to 2009

Track, communicate, and control the volume of Work In Process (WIP) in the area.

Expedite material shortages through the process, ensuring on time delivery. Investigate

Stale WIP issues and work the necessary resolution. Coordinate engineering builds

between the Cedar Rapids design engineers and engineering production. Conduct several

various monthly audits, in addition to preparing the area for ISO/AS audits. Collected data

and created metrics that were utilized at the plant level in the determination of production

activities. Leader and practitioner of Lean.

• Improved cash flow and reduced $1.2 million Stale WIP problem (WIP on

production floor over 60 days) by 99.2%.

• Reduced production WIP by $1.1 million by utilizing Statistical Process

Control charts.

• Utilized Six-Sigma to verify additional back-up procedures for

encapsulation process (cost avoidance savings of $257,285.00).

• Monitored the yield impact of the post clean-room processes through Six

Sigma, making necessary recommendations that improved yield.

• Appointed Board member of the Environmental, Safety, and Health

steering committee.

Facilitator – Surface Mount, Process Center 2005 to 2006

Supervised fifty-six bargaining unit employees in the performance of their duties, ensured

employee time was tracked correctly, scheduled and offered overtime, and conducted

performance reviews. Directed area resources to ensure the production schedule was

completed on time. Managed and posted various charts (i.e. production TAKT time, WIP,

and Changeovers) for Surface Mount, Through Hole and IPT distribution.

• Improved line productivity (changeovers) by 12%

• Reduced quality defects through improved communication and

accountability.

• Lead the integration of the Optical Feedback System (OFS) and the

production line to work as one through Lean efforts, further reducing WIP

and quality defects.

Todd Matrise, (319) 654 – 5152, abl7r6@r.postjobfree.com Page 2

MC LEOD USA, (now PAETEC)Cedar Rapids, IA 2004 to 2005

Inside – Business Sales

Develop professional relationships with businesses in the small and medium sized market

within a twenty-five state region. Discover the needs of the businesses, match our

services to those needs, develop a business proposal and gain a contractual agreement

for us to provide those services.

IDS, Inc. Iowa City, IA 2001 to 2002

District Manager

Responsible for all aspects of newspaper distribution business. Managed a network of 113

drivers covering 1600 square miles of Southeastern Iowa, delivering the Cedar Rapids

Gazette, Iowa City Gazette, and Sunday New York Times. Supervised a mix of employees

and independent contractors. Managed accounts payable with revenue exceeding a

million dollars in 2001.

• Saved $2400.00 per year by improving and updating cell phone service

for the company.

• Reduced contractor turnover by 60%

• Improved customer service and reduced complaints by 37%

• Expanded company's point of purchase displays in store accounts by

38%

GEICO, Coralville, IA 1998 to 2001

Property and Casualty Sales Agent

Counseled and sold insurance policies to incoming callers. Mentored newly licensed

insurance agents. As help desk reference counselor, I filled a supervisor position and

answered questions pertaining to state law and underwriting guidelines for approximately

120 sale representatives.

• Sales productivity was in the top 10% consistently over three years

• 2000 - 2001 top up-seller

• Help desk reference counselor

OTHER WORK EXPERIENCE

Military Service: United States Marine Corps: Recruiter/Military Police/Marine Liaison

EDUCATION

B.A., Psychology University of Iowa Iowa City, IA

MBA, Quality Management Upper Iowa University currently pursuing

MEMBERSHIPS/PROFESSIONAL AFFILIATIONS

Society of Manufacturing Engineers

American Society of Mechanical Engineers

American Society of Quality



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