Insurance Sales

Highly skilled Insurance Operations professional with extensive and

diverse administrative experience in all lines of insurance for large

brokerage and underwriting organizations. Proven understanding of the

principles of business policy and procedures development, account

management, risk assessment, regulatory and documentation compliance, and

processing of complex insurance products. Thorough, organized, and detail-

oriented with a highly collaborative attitude and professional style.

Solid interpersonal and communication skills; training expertise.

Agency and Company Relations Loss Control Reporting

National Endorsement Management Insurance Risk Ratings

Experience/Accomplishments

INDEPENDENT CONTRACTOR, RICHMOND, VA

2007- PRESENT

Performed administrative duties with various employers as a contract

employee. Partial client list includes Keith Waldrop, Attorney,

Creative Energy Corporation, MARY KAY LADYDarlene Lyon, National

Sales Director;, Betty Lacido, National Sales Director; Byrd Creek,

Inspection Services X- HUSBANDs COMPANY,

. Defined required staff competencies, assessed training gaps,

developed policies and advised on training needs to meet new

competencies for a 100-person insurance agency.

. Assessed on-site insurance risk for renewal and/or new business for

a Home Inspection company. Wrote loss control reports.

. Conducted market research, analysis and planning for home

improvement company, assisting in corporate strategy and

development.

Virginia Farm Bureau, Richmond, VA

1998-2006

Senior Brokerage Coordinator (2005-2006)

Integral part of the Bureau's effort to fill an existing gap in insurance

products for the 150 state-wide agents, developing and coordinating new

products to meet complex needs.

. Accomplishment statement dealing with $5 mil growth of Dept in xxx

amount of time3 years.

. Identified strategic carriers and obtained endorsements,

expanding product lines to include equine, etc...Specialty

Risks, Excess Liability, Professional Coverages, flood,

Equipment, Unique Exposures, Farm Exposures, Property Risks,

and all tages, flood, Equipment, Unique Exposures, Farm

Exposures, Property Risks, and all types of Business Owners

Risk

. Lobbied Virginia General Legislature regarding critical agricultural

and animal farming issues, influencing regulatory decisions.

. Researched, educated and presented solutions to various issues at

regional Farm Bureau meetings, resolving conflict and increasing state-

wide cohesiveness.

. Conducted class-room training of newly hired agents to increase job

effectiveness through an improved understanding of general insurance

principles and concepts.

Brokerage Coordinator (1999-2005)

. Selected to create and develop a Brokerage Dept which provided field

agents access to other markets for unique risks and exposure.

Insurance Agent (1998-1999)

. Managed and DevelopedDeveloped a book of $1,000,000. business

AMOUNT?

Markel Insurance Company, Richmond, VA

1992-1997

Brokerage Operations and Underwriting, Retail Agency (1994-1997)

Chosen to manage all aspects of the daily operations and underwriting

duties for political, special needs and high risk exposure

accounts in the retail department with Underwriting Authority

of $5,000,000.. (book of business? AMOUNT?)would prefer to

state my underwriting authority limit, retail amount was

shared by many producers, but my authority level in

Underwriting was accomplishment. Also looks awesome but was a

liason between Agency retail and Underwriting department.

Liason with authority in both departments

. Developed, implemented and trained agents in new underwriting

guidelines, supporting sales and productivity of field agents in 32

states.

. Accomplishment regarding obtaining and managing 3 major national

endorsements.

. Set work-flow distribution and productivity goals for agents, meeting

and surpassing corporate operational goals and expectations

established for department.

Underwriter (1992-1994)

. Examined documents and determined rating based on degree of risk,

quote rates, and/or explain company underwriting policies to insurance

applicant.

Progressive Insurance Company, Richmond, VA

1989- 1992

Marketing and Product Development Specialist (1990-1992)

One of four employees company-wide, selected for the initial build of the

"Go Progressive" on-line product offering that transformed the

underwriting process from agent to direct corporate service and

delivery.

. Participated in market research, analysis, product development, work-

flow processes, marketing, sales strategies and training which

successfully launched the award-winning product concept.

Commercial Lines Underwriter (1989-1990)

Old Virginia Insurers, Richmond, VA

1983- 1989

Administrative Clerk, Part-time

Education/Training

. VIRGINIA COMMONWEALTH UNIVERSITY, RICHMOND, VA

72 credits toward BA, Insurance/Finance

. Professional Underwriting courses: AU 63, AU 64

. Chartered Property Casualty Underwriting courses: CDCU CPCU3, CPCU 4

. Insurance License Training: INS 21, Processing, Property Risks,

Liability Risks for Health, Property and Casualty lines of business

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