Customer Service Sales
Resume:
Monty Qader
Fairfax, VA 22030
abl7m4@r.postjobfree.com
Objectives
Accomplished, results driven manager offering successful experience in sales leadership, large account
management and customer relation building/maintenance. Characterized as growth catalyst, multi
faceted leader, and hands on manager with rich career history marked by growth and bringing revenues
and profits to new heights. Excellent interpersonal skills, able to build and sustain effective customer
relationships. Capable of resolving multiple and complex issues and motivating staff to peak
performance. Fluent in Arabic and English.
Experience
CarMax Super Stores, 01/2008 – 09/2009
Sales Consultant Dulles, VA
Exceeded “E-Sales” Performance Plan on a monthly basis
Educated Customers on various vehicles and products
Provided customer service and ensured customer satisfaction
Processed vehicle transfer orders between stores and states
Act as a liaison between customers and CarMax buying department to facilitate the purchase
of used vehicles
Utilize telemarketing techniques to persuade customers to purchase or follow up on products
or services available
Monty’s Same Day Delivery, Inc. 07/1994 – 08/2007
Owner/Operations Director Falls Church, VA
Secured Lucrative agreements with such industry giants as Circuit City, Sears and K-Mart,
strengthening the company’s overall competitive position
Enhanced the company’s image and visibility by Launching aggressive advertising and
marketing campaigns, which included ads, brochures and promotional items
Proven Conflict Management Skills
Dispatching and supervising delivery teams to ensure safety and efficiency of the entire
operation
Ensuring superior customer service satisfaction with follow through
Trained Employees on all electronic products and installation
Conducted daily Vehicle Inspections and the maintenance of all records
Responded and expedited emergency services to resolve customer issues for our clients
Conducted meetings on a regular basis with our clients (Circuit City/Sears) for quality
assurance
Acted as a liaison with venders and warehouse to assure timely merchandise delivery
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Treasures Furniture 10/2005 – 06/2007
Owner/Store Manager Alexandria, VA
Handle all merchandising, inventory control, ordering, cash control and maintenance
Oversee store opening and closing procedures
Direct sales floor activities, assist customers and address customer concerns
Preparing daily and monthly sales reports and utilizing data to develop sales and promotional
strategies
Hire, train & coordinate a staff of eight
Acted as a liaison with venders and warehouse to assure timely merchandise delivery
Oversee all accounting and payroll functions
Implemented promotional strategies resulting in increased sales (Produced 20% increase in
sales)
Developed new pricing strategies, including rebates, freight considerations for inventory and
direct business to attract new accounts for long-term relationships
Ensured trust and service for new customers
Created programs for advertisements in various trade magazines and promotional vehicles
that were successful in bringing in new inquiries regarding our products and ultimately new
customers
Education
Strayer University 06/2011
Masters in Business Administration (Project Management) Manassas, VA
Strayer University 06/1994
Arlington, VA
Bachelor of Science, Business Administration
Technical Skills
Microsoft Office Suite: Excel, PowerPoint, Outlook, QuickBooks
Special Skills
Bilingual: English, Arabic
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