Customer Service Administrative Assistant
Resume:
Amy L. Close
Sierra Vista, AZ 85635
**********@*******.***
Qualifications and Special Skills
. Active TS/SCI Security Clearance
. Background in Military Intelligence/Signals Intelligence (SIGINT)
. Proficient in Microsoft Word, Excel, and PowerPoint
. Proficient with Windows Operating System
. Familiar with UNIX Operating System
. Extensive Customer Service Skills
. Excellent in time management, organization, and research
. Type 67 words per minute
Education and Certifications
. University of Phoenix, AZ: BS Business Management Accounting Candidate
(Projected Graduation Date October 2011)
. Software Engineering Institute: Capability Maturity Model Integration
(CMMI) Certified
. Fort Hucahuca, AZ: Completed CEWEOC/Prophet Operator Course
. Goodfellow Air Force Base, TX: Completed 98G MOS training
. Defense Language Institute (DLI), Monterey, CA: Diploma in Korean
Studies
. George Washington High School, Danville, VA: Advanced HS diploma
Work Experience
L3 Communications C2S2, Ft. Huachuca, AZ Software Configuration Management
Specialist
January 2010-Present
. Compile software for testing and mass production using UNIX-based
systems
. Prepare Classified and Unclassified media for shipping
. Maintain accountability of shipped media
. Maintain database information, produce deliverable reports, and create
database entries using Oracle RDBMS
. Create and update technical documentation to accompany software
releases
. Continually update Configuration Management (CM) Standard Operating
Procedure (SOP)
. Conduct Peer Reviews of software changes
. Conduct Configuration Audits
L3 Communications C2S2, Sierra Vista, AZ, Software Library Lead and Travel
Coordinator
January 2009-December 2009
. Maintained 100% accountability and completed inventories of over
10,000 classified media items
. Oversaw operations of the Unclassified and Classified software
libraries and supervised the three software librarians
. Responsible for training new library employees
. Participated in Configuration audits and evaluations to ensure proper
security and quality reviews
. Conducted extensive database entry, maintained database information,
and produced reports from an Oracle-based database
. Created Order Request Forms
. Created, updated, and maintained technical documentation pertaining to
library processes and procedures
. Oversaw daily transfer of Automatic Data Processing hardware,
software, and documentation
. Created and obtained approval for Travel Request Forms, Travel Change
Request Forms, and Mission Essential Travel Forms
Restaurant Industry, Danville, VA and Sierra Vista, AZ,
Server/Bartender/Administrative Assistant
September 2006-December 2008
. Provided excellent customer service to restaurant and bar patrons
. Performed administrative duties including data entry, minor
accounting, and money handling
. Responsible for training and mentoring new hires
US Army, Fort Shafter, HI, 205th MI BN, Administrative Specialist
April 2005-December 2005
. Provided pre-deployment assistance by preparing, reviewing, and
documenting soldiers' official paperwork to include Soldier Readiness
Packets and security documentation
. Assisted incoming soldiers with in-processing requirements
. Handled various archiving requirements
. Conducted phone calls, created meeting schedules and training events
for the Rear Detachment
. Organized the Family Readiness Group to provide assistance to family
members of deployed soldiers
US Army, Camp Essayons, South Korea, Prophet Operator and Team Leader
April 2004-April 2005
. Supervised team members during field and training exercises
. Maintained strong knowledge of the radio wave propagation theory and
relevant SIGINT information
. Intercepted and translated radio and analogue cell phone
communications
. Triangulated origins of signal transmissions
. Assisted in determining type of entity intercepted and priority of
transmission
. Created reports used for further intelligence analysis
. Participated in and led multiple training exercises with the Prophet
system
. Instructed basic functions of the Prophet System to company members
. Led maintenance efforts of all assigned vehicles and equipment
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