MARK FOGWELL, PMP

***** *********** **. ************, ** 44136 440-***-**** (H) ( 440-212-

**** (C) ( abl7dr@r.postjobfree.com

CAREER SUMMARY

Information Technology professional with 20 years of business analysis,

project management, functional management, technical management, and

technical development experience in fast-paced global technology

organizations. Proven record of managing software projects through full

Software Development Life Cycle. Strong communicator and liaison,

effective partnering with all levels of an organization to successfully

reach project goals.

Demonstrated skills and expertise:

Customer Needs Assessments Team Building and Leadership

Requirement Generation Functional Specifications

Negotiation and Consensus Building Change Management

Effective Problem Solving Project Planning and Control

Quality Assurance Planning Product Design

PROFESSIONAL EXPERIENCE

DEALER TIRE, LLC, Cleveland Ohio

2009 to 2010

Senior Business Analyst Consultant

Performing business analysis and project management duties in support

of cross departmental, customer facing programs.

. Business Analyst / Project Manager: Canada Winter Tire Pre-Ordering

Program

- Bridged Development and business groups to define, document and build

consensus on the system requirements for a new web application enabling

winter tire pre-ordering.

- Refined the system requirements into specific detailed functionality

for the customer facing website interface and the customized J.D.

Edwards ERP system functionality.

- Successfully planned, documented and executed the system testing

activities.

- Delivered project on time and budget despite numerous design changes

and competing priorities. Project exceeded expectations of senior

management, being recognized as the IT department's best value for

development dollars to date.

EDGEPARK MEDICAL SUPPLIES, Twinsburg Ohio

2006 to 2009

$500M Privately held national distributor of medical supplies.

IT Business Analyst / Project Manager

Effectively managed IT projects across the breadth of the business,

with responsibilities spanning the full project life cycle. Served as

Business Analyst, working across multiple departments to specify,

refine and document the business rules, requirements and functional

specifications. Successfully performed Project Management duties

including work breakdowns, scheduling, progress tracking/reporting,

change management, release planning and the organization and execution

of testing. Managed activities of project teams comprised of up to 10

associates.

. Business Analyst / Project Manager: E-Commerce Team

- Managed the creation of a new e-commerce website for flagship brand.

This site enabled accessibility of full product catalog, real time

account creation/modification, pricing and customer ordering

capability.

- Managed numerous enhancement projects to company websites. Among these

enhancements were Supply Management capability, improvements in

ordering flexibility and tracking, and improvements to integration with

the back office business systems. These and other enhancements have

helped increase e-commerce sales volume by 20% over the past 12 months

while reducing the load on the Customer Service organization.

- Managed the change of 2 of the company e-commerce websites from

integration to the legacy business system to its new Siebel business

system replacement. Managed the definition and site integration of new

web services to communicate account information, pricing, and orders.

Worked extensively with contracted Siebel development team.

. Business Analyst / Project Manager: Accounting and Billing Teams

- Led business system improvement projects that have streamlined and

automated legacy processes, and helped these departments maintain

current headcount in light of significant increases in work volume from

new and existing business.

- Defined and led development on a new automated 3 Way Match system for

the Accounts Payable team.

- Led enhancement program for the legacy Payment on Account system,

enabling automated credit card payments.

- Streamlined refund process. Mapped out current processes, and worked

with SME's to eliminate redundancy and improve efficiency in the refund

process and legacy software functionality.

. Project Management Team Activities

- Developed new Requirements and Functional Specification documents for

the IT department. These documents have improved detail in

specification of requirements, mandated identification and buy in of

stakeholders, and enabled tracking of each work packet through the

development life cycle. These changes have significantly reduced re-

work and improved customer and development staff satisfaction.

PROQUEST BUSINESS SOLUTIONS, Richfield Ohio 1989 to 2005

$500M Software development, publishing and services company (formerly Bell

& Howell). Developer of Electronic Parts Catalog (EPC) products and

integration software to Dealer Management Systems.

Project Management (1998 to 2005)

Project Manager: (2004 to 2005)

Successfully managed a wide variety of software projects, including

major consumer products, product software components, product

enhancements and fixes, and significant data processing efforts.

. Managed the design and development and coordinated the testing and

release of several major EPC infrastructure components required by all

ProQuest EPC products.

- Initiated the application of project management practices to these

architectural software components. These formalized practices helped

improve planning and communication, resulting in the project exceeding

business expectations by releasing with all EPC products on schedule

and without defect.

. Project Manager of the DaimlerChrysler Next Generation (.NET) EPC.

- Managed full breadth of the development life cycle, including needs

assessments and validation of development milestones via customer

focus groups.

- Initiated and drove development schedule and met aggressive project

goals.

- Worked with Product Managers to develop product features and domestic

and international rollout plans.

- Product is now installed in hundreds of dealerships worldwide,

generating $10M+ per year.

. Project Manager and lead designer of the IMS Document Management

System.

- Managed all design and development activities of this new horizon

ProQuest product.

- Built a strong team with contract development personnel.

- Successfully coordinated development activities with server-side

Project Manager to reach aggressive project milestones through

constant change in scope and priority.

- Drove Alpha and Beta testing plans and support.

- Product was a watershed for the company and customers, as it shifted

paradigm to new Dealer Management System (DMS) integration

opportunities.

Technical Management (2000 to 2004)

Manager Application Software Development: (2000 to 2004)

DaimlerChrysler Development Team.

. Hired, mentored, provided performance evaluations and direction to a team

of six software development professionals.

. Managed the product support, enhancement and monthly media data updates

of ten separate ProQuest EPC products, running on five different

platforms, with over five-thousand installations worldwide. Experienced

"0" defects in software or data requiring a resend of monthly media.

. Acted as liaison for the group to all levels of the organization and

DaimlerChrysler (DC). Helped strengthen relationship between ProQuest and

DC via regular meetings to address EPC user concerns and data content.

. Worked closely with DaimlerChrysler to acquire, analyze, and implement an

enhanced data set that was being used in their competing product. Managed

the internal analysis and integration project with this new data, leading

to a twenty-five percent increase in EPC product accuracy and improved

timeliness of data content.

Member of Technical Staff (1989 to 2000)

Principle Software Engineer: (1999 to 2000)

. Lead Developer and Project Manager for all DaimlerChrysler EPC Products

worldwide.

. Performed extensive data analysis and synthesis to improve Vehicle

Identification Number (VIN) filtering of part data in the EPC product.

Improved accuracy of part retrieval by thirty percent.

Senior Software Engineer: (1997 to1999)

. Designer, lead developer and project manager of the IMS Document

Management system.

. Evaluated, selected and integrated third party tools for imaging, OCR,

deployment, remote control, and GUI.

Software Engineer III: (1993 to 1997)

. Instrumental in the design and coding of several major subsystems of an

EPC Rapid Application Development (RAD) toolkit.

. Toolkit enabled a fifty percent reduction in new EPC development time.

Software Engineer I and II: (1989 to1993)

. Extensive C programming with proprietary infrastructure tools and

platforms, in support of the Nissan, and Isuzu EPC's, and the All Nippon

Airlines (ANA) aircraft maintenance products.

AT&T BELL LABS, Columbus, OH 1988 to 1989

Development Support Analyst

. Developed build tools and provided Configuration Management support for

the Development staff.

EDUCATION

BS Computer and Information Science

The Ohio State University Columbus, OH. December 1987

PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP) Certification. February 2001

Six Sigma Green Belt Certification. January 2009

Total Quality Management Training, Apollo Management

Project Management Certification Program, Baldwin Wallace College (Kerzner)

Introduction to Project Management (Kerzner)

Risk and Quality Management, IT Project Management, Univ. of Management and

Technology

Effective Leadership for Project Managers, Mastering Project Requirements,

Prodevia Learning

Management Leadership, Dale Carnegie Institute.

TECHNICAL SKILLS

Experienced in C, C++, Relational DB's, Windows and UNIX OS,

MS Office Suite, MS Project, J.D. Edwards One World.

Managed in Visual Basic, C, C++, C#, ..NET, J2EE, Oracle,

Cold Fusion, Siebel, and Client/Server Environments.

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