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Customer Service Manager

Location:
Fontana, California, 92337, United States
Posted:
May 23, 2010

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****** R. *****

***** ****** ******

Fontana, CA 92337

Phone: (909) ***-**** e-mail: **********@*****.*** Message: (714)

***-****

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PROFESSIONAL EXPERIENCE

03/05 - Pres Consulting Assignments, Orange County, CA; Finance /

Accounting / Material Management. Companies worked for: Pull'R

Holdings, Roger's Gardens, Kittrich, House of Batteries, HKF

Industries, Thomas Management, Dow Law Office, Ironman Parts,

Universal Container & Packaging. Planning, purchasing, importing,

logistics, vendor selection & negotiation, inventory optimization.

Accounting: Full P&L, financials, analysis, gross margin, & cash flow,

AP / AP.

08/06 - 08/07 R3 Construction Services, Anaheim, CA; Controller.

Construction/Property Management

All financial and accounting functions for

construction division - $30 million revenues.

Budget preparation.

Monthly close process: Preparation & analysis of monthly

P&L and balance sheet.

Monthly presentation & review of financials to top

management / owners.

Oversight and variance analysis of quarterly physical

inventory counts.

Monthly cash flow analysis and future projection.

Supervise / mentor one subordinate accountant.

Direct responsibility for A/R entries and collections.

Preparation of state sales and property tax returns.

Dotted line oversight of operations, inventories,

order processing, etc.

07/03 - 7/04 Magnetek, Chatsworth, CA; Purchasing / Materials

Manager. Power supply manufacturing, sales, & distribution.

Identified, evaluated and selected appropriate suppliers.

Negotiated price, quantity, freight and other related costs

to ensure that optimal pricing, order quantities and service

levels are attained. Ensured that manufacturing production

always had adequate inventory.

Supervised purchasing for the company. Five direct

reports: buyer / planners.

Prepared monthly reports related to inventories & purchase

price variance analysis.

Dealt with outside suppliers and auditors.

Management of Inventory planning, purchasing, expediting /

product delivery. Commodities included electronic components,

sheet metal, magnetics, cable, inductors, transformers,

packaging, hardware.

Suggested & implemented several improvements & cost

savings.

Excess inventory identification and sales.

11/97 - 4/03 Itochu / Citizen Watch, Tustin, CA; Senior Materials /

Purchasing Manager. Printer Mfg & Distribution.

Inventory planning, purchasing, reporting,

warehousing, and control. Five direct reports.

Fixed asset procurement and control.

Arranged for re-certification and sale of demo equipment

to reduce inventory.

Special projects involving new building selection & move,

audits, foreign exchange rates.

2/97 - 11/97 Melles Griot, Irvine, CA; Master Scheduler. Optics &

Photonics Mfg. & Distribution.

Production scheduling, forecasting sales, purchase planning,

master build plan. Suggested optimal purchase quantities to take

advantage of quantity price breaks and to have sufficient raw

material to take full advantage of production oven capacities

which were running 24/7.

2/94 - 11/96 Consultant

Financial Analyst and Inventory Control Specialist. Customers

include:

AST Research, Customer Service and Support Group, Fort

Worth, TX; Provided training to newly-hired Texas logistics staff

after AST moved operations to Texas.

Fluor-Daniel, Financial Planning and Analysis Dept., Irvine,

CA; Consolidated and analyzed quarter-end financial reports from

Fluor's divisions.

Cerplex, Independent Computer Repair Co. Three consulting

jobs: 1). Identify and sell excess inventories, 2). Sales of

refurbished AT&T PC's., 3). Program manager for monitor repair.

Van Law Foods, La Habra, CA; Prepared foundation for

implementation of computerized inventory system including

reorganization of product warehouses.

7/88 - 10/93 AST Research, Customer Service and Support Group, Irvine,

CA

Materials Manager, (1988 -1993)

Planned and procured spare parts, accessories, and repair

components for support of domestic and international customer

base;

Provided repair center with production schedule and

expedite requirements;

Integrated excess manufacturing inventory into spare parts

procurement process

Responsible for repairs on sub-assemblies not manufactured

by AST. Negotiated improved warranty terms, faster repair

turnaround, and lower out-of-warranty costs.

Responsible for spare parts logistics operations

supporting worldwide installed base. Responsible for

warehouse, shipping and receiving, planning and procurement,

expediting shortages, repair production schedule, vendor repair

services;

Developed an original spare parts forecast system;

Increased repair capacity of domestic service system by

using Asian-based subsidiaries.

1/88 - 6/88 Glendale Federal Savings & Loan Association, Glendale, CA;

Consultant

Developed loan origination costs in compliance with the newly-

enacted Financial Accounting Standards Board Rule 91.

6/79 - 11/85 Management Assistance, Inc. (MAI), Operations

Accounting Dept., Tustin, CA

Senior Operations Accountant / Plant Accountant /

Controller (1981 - 1985)

Sorbus Division of MAI, Philadelphia, PA (Now part of Decision

Data)

Operations Analyst / Cost Accountant - Analyst (1979 - 1981)

Basic Four Division of MAI (Now MAI Systems, Irvine, CA)

Responsible for inventory cost accounting, inventory-

related JV's / monthly close, purchase price variance analysis,

inventory analysis and reporting. Was responsible for annual

plant budget and variance analysis of actuals to budget.

Expense analysis for operations management.

Capital appropriations requests: net present value,

internal rate of return, payback, and risk analysis of proposed

requests. Follow up after project implementation comparing

actuals to budgeted capital requests on a monthly basis. Most

capital appropriations requests were highly technical in nature

and involved extensive interface with engineering.

Due diligence for all West Coast acquisitions: especially

with inventory assets being acquired. On average one major

West Coast acquisition per year.

EDUCATION

1987 MBA Finance Cal State University,

Fullerton, CA

1979 BA Finance - Marketing Minor Cal State

University, Fullerton, CA

1977 AA Business Admin / Mathematics Cypress

College, CA

Graduated with Highest Honors, undergraduate and graduate. Nominated: T.H.

Smith Outstanding Graduate Student, March 1988; MBA Alumni Council

Scholarship, March 1987. The Wall Street Journal Award, May 1979.

California State Scholar, 1974. Honors at entrance, CSUF, 1974.



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