Customer Service Management
Resume:
Jeffry S. Wolfe
LaGrange, Georgia 30240
******.*****@**.****.***
QUALIFICATIONS SUMMARY
. Extensive experience in Inventory Management with hands on experiences in
leading and developing direct reports, office management, personnel
staffing, customer service, policy enforcement, and goal attainment.
. Extensive experience in personnel selection and retention with a
specialization in career guidance through interviews, aptitude testing,
job classification, and benefits counseling.
. Routinely selected for positions requiring a high degree of detail and an
appropriate level of aggressiveness.
. Possess knowledge, training, and experience with Microsoft Office
applications, Warehouse Management Systems, SAP, TOAD, and Crystal
Reports.
. Great appreciation for cultural diversity gained through living in many
parts of America as well as the countries of Germany and Korea, and
extended assignments to Southwest Asia.
. Department of Defense Military Outstanding Volunteer Service Medal for
leadership contributions in civic and religious organizations.
EDUCATION & CERTIFICATIONS
Bachelor of Science, Management with minor in Human Resources
. University System of Maryland Adelphi, MD 2006
. Graduate of the Alabama Technology Network LEAN training course.
. Graduate of the Alabama Technology Network Forklift Train the Trainer
course.
. Graduate of the T-Mobile behavioral based "Interviewing to a T" course.
. American Red Cross trained and certified in workplace First Aid, CPR, and
AED.
PROFESSIONAL EXPERIENCES
T-MOBILE NATIONAL RETURN CENTER, LaGrange, GA, Apr 07 - Present
. Serves as Distribution Supervisor in the Inventory Management Department
(17 teammates spanning two shifts); served as Distribution Supervisor in
Shipping Department, Handset Triage, Test, and Repair Department, and the
Special Programs Department.
. Directly provides teammates with training concerning organizational and
job responsibilities, individual behavior and performance expectations,
constraints identification, and providing effective feedback.
. Develops process documents, establishes and maintains build of materials
(BOM), oversight responsibility for 3500 reserve and active warehouse
locations.
. Increased available warehouse storage locations by 274 (8% of total) and
reduced dependence on external storage trailers by 63% by managing
aged/expired inventory, implementing process flow changes, and using
previously overlooked floor space.
. Developed and implemented a handset serialization process to track out-
bound and in-bound shipments to 3rd Party Repair vendors. Serialization
is an ASN accountability tool with a yearly savings of $2-4 million.
. Reduced man hours required to process stock transfer orders by 33% and
exchange orders 13% by manipulating shipping label print rules within the
warehouse management system and by installing label cutters on associated
printers.
. Increased Shipping Department productivity by 7% and gained 1 FTE by
proposing an innovative concept to install a second conveyor and shrink
wrap machine.
. T-Mobile PEAK Award winner for 2009. Up to 200 winners are selected
annually (out of a work force of over 33,500) for exemplary display of
organizational values and performance expectations. This award is
administered solely on nominations from any other employee - peer,
superior, subordinate. Recognition is marked by attendance to a
conference with the corporate leadership team in Maui Hawaii.
. T-Mobile Procurement and Supply Chain Operations ACE Award winner for
2009. This award identifies achievement based on performance evaluations
and is limited to the top 10% in respective categories.
KMART DISTRIBUTION CENTER, Newnan, GA, Aug 06 - Mar 07
. Served as a Shift Supervisor in a Shipping Department that processed over
50,000 units of conveyable and non-conveyable freight each day via 36
shipping lanes.
. Provided leadership, counseling, and training to 25 associates by
focusing on housekeeping, quality control, cross-training, teamwork and a
consideration of others mentality.
UNITED STATES ARMY, Various Locations, Jul 89 - Jul 06
. Served as a special staff member for senior level field commanders in the
role of office manager and chief technical adviser in personnel retention
matters - rendered advice based on the whole person concept as well as
reason, record, and circumstance.
. Supervised up to 28 subordinates with oversight of organizations ranging
in size of 1600 to 25,000 service members.
. Directly counseled service members and their families on the benefits of
continued military service using applicable Department of Defense and
Army regulations, pay manuals, and command policies.
. Exercised oversight of over 800 error-free contractual agreements between
the government and service members during fiscal year 2005; 73% of which
committed over $4 million in monetary payments.
. Developed and conducted formal training seminars for groups of 75 or more
attendees.
. Hosted awards ceremonies on behalf of senior level field commanders to
include selection of facilities, program itinerary, and serving as master
of ceremonies.
. Regularly called upon by commanders and subordinates to resolve difficult
situations by serving as an honest broker for both the service and
service member.
. Executed yearly budgets in excess of $100,000 with a primary focus on
purchasing and civilian salaries.
. United States Government security clearance rating of Secret.
. Eighteen months combat service in support of Operations Iraqi Freedom and
Desert Storm.
. Promoted 6 times over my career and obtained the rank of Master Sergeant.
RELATED EXPERIENCES
WEST POINT PEPPERELL, Fairfax, AL, Supply Room Specialist
ROME MANUFACTURING COMPANY, Rome, GA, Special Projects
WEST POINT PEPPERELL, Fairfax, AL Shift Supervisor
UNITED STATES ARMY, Fort Bragg, NC, Supply and Training Supervisor
WEST POINT PEPPERELL, Lindale, GA, Mechanical Department Industrial Pipe
Fitter
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