Customer Service Sales

Heather Sandifer

**** ***** ******

Phone: 619-***-****

San Diego, CA 92107

abl7az@r.postjobfree.com

Skills / Abilities: Microsoft Word, Microsoft Access, Microsoft Excel,

Microsoft Power Point, Microsoft Project, Adobe Photoshop,

QuarkXPress, Adobe PageMaker, can type 50 words per minute.

Dedicated, responsive, reliable, detail

oriented and personable.

Education: Degrees: MBA in Project Management/Capella University

Graduated: Sept 2009 / 4.0 GPA

B.S. in Communication Studies/Speech Communication &

Journalism/Advertising (double major).

South Dakota State University, Brookings, S.D., Fall 1999 -

2003

Graduation: May 2003 with High Honors

Experience:

Sr. Account Specialist, TrendSource, Inc. San Diego May 2005 -

Present Duties: Engage clients, provide customer service,

client management and support for a large compliance program

with 500+ accounts, initiate client reporting, follow up with

Accounts Receivable/collections, trouble-shoot and problem

solve on a daily basis, work closely with Accounting and

Sales/Business Development departments. Contributed

significantly to the success of a recent large scale

nationwide program in Canada, took the lead in several focus

groups to solve problems/create solutions for a variety of

company initiatives.

Special Sales Coordinator, Elsevier, Inc., San Diego (Formerly

Harcourt Brace). August 2003- May 2005

Duties: Maintained correspondence with customer base of 4,000-

6,000 accounts, forward customers promotional material,

handled customer phone inquires, orders, sales reporting,

updated department website, produced newsletters, created

promotional fliers, worked closely with editorial and

marketing departments.

Marketing Assistant, Daktronics, Inc.- Brookings, SD,

May 2002 - May 2003 (Paid internship in Marketing Department)

Duties: wrote news releases, coordinated marketing mailings

to high schools and colleges, called contacts, wrote and

produced monthly newsletter.

Assistant Electrical Funds Transfer Coordinator, Hewlett

Packard, (summer job in college). Colorado Springs, CO, May-

July 2001

Duties: Logged returned checks, coordinated vendor transfers

from checks to electronic transfer system (ETS), tested

accounts, handled customer correspondence.

Training: Business Communication, Stress Management, Presentation Skills,

Time Management, Project Management/Implementation.

Activities: Running, reading, outdoor activities, volunteering.

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