Technician Service
Resume:
RESUME
BERTHTON S. TURNBULL
Hephzibah, Georgia 30815
BERTHTON S. TURNBULL
**** ***** **** ~ Hephzibah, Georgia 30815
Home 706-***-**** Email: abl78k@r.postjobfree.com
OBJECTIVE
Seeking a career in the telecommunications field
SUMMARY OF QUALIFICATIONS
Accomplished professional with 20 years of military experience in signal
and communications, as well as, 12+ years of civilian experience as;
technical service representative, network technician and electronic
technician. Performs well in support of departmental staff, ancillary
staff and independently utilizing an interdisciplinary approach to
facilitate continuous quality improvement. Computer knowledge includes
Microsoft Word, Excel, PowerPoint, Publisher, Outlook and Internet
Explorer, as well as, ISDN, ATM, Ethernet, OCx and Frame Relay.
PROFESSIONAL EXPERIENCE
Special Service Operations
> Provision and test DS0, DS1, DS3, DDS circuits.
> Implement proactive and reactive circuit monitoring using HDSL, DACS
and Mux access.
> Provides technical support to customers and field service technicians in
the installation and restoration of special circuits.
> Identifies chronic circuit issues through various isolation procedures.
> Diagnose physical layer network failures and related OSI layers.
> Coordinates problem-solving efforts between customers, field service
personnel and the Special Service Operations Center.
> Perform event record on a trouble tracking system, for maintenance and
restoration activities.
> Perform duties as a technical specialist with emphasis on sharing
technical knowledge with others in an effort to promote a professional
environment
Technical Service Representative
> Provides technical service for cable high-speed Internet access, voice
over Internet protocol (VOIP) telephone access, and digital cable
television services.
> Performs ping test to identify network degradation
> Monitors cable lines through cable modem for acceptable signal strength.
> Communicates step-by-step instructions with customers in configuring
various computer operating systems.
> Using remote test sets, troubleshoot customer's voicemail
> Identifies equipment and signal issues by using test sets and analyzing
diagnostic test results.
BERTHTON S. TURNBULL Page 2
PAST EXPERIENCE:
Network Technician
> Restored communication systems in the southeast region
> Maintained communication equipments such as; Tellabs 5500 Dacs, Alcatel
1630s Dacs, Fujitsu Optical Transmission Multiplexers, and Nortel Optical
Multiplexers.
> Remotely identified signal degradation, and protocol discrepancies
> Performed long haul and segmented remote testing with vendors, customers,
and local transmission technician.
> Coordinated constant restoral action with vendors and local site
technicians.
> Installed, tested and maintained new and existing circuits (DSOs thru
DS3s).
> Installed all cross-connects on DSX Patch Panel.
> Coordinated the restoral and isolation of outages on the Synchronous
Optical Network (SONET).
> Conducted day-to-day training sessions/classes on newly acquired
equipment.
> Presented course introductions, discussed course requirements, introduced
practical exercises and prepared for and conducted exercises.
Communication Instructor
> Primary instructor for the Digital Patch and Access System (DPAS) and
Digital Radio (AN/FRC-171).
> Taught theory, operational and maintenance concepts of microwave
communications systems/circuits to active duty military personnel.
> Constructed lesson plans
> Performed academic counseling
> Assisted in writing and developing of resident training material.
> Received "Instructor of the Quarter" award.
EXPERIENCE
CenturyLink, Leesburg, Fl; Special Service Engineer, Nov 2006 - Present
Cox Communications, Augusta, GA; Technical Service Rep, May 2003 - Nov 2006
MCI WorldCom, Atlanta, GA; Network Technician, Oct 2000 - Apr 2003
McLeod USA, Cedar Rapid, IA; Network Technician, Jan 1997- Sept 1998
US Army, Professional Soldier, Oct 1976 - Sep 1996
EDUCATION
Georgia Military College, Milledgeville, Georgia - Electronic, AS
Southern Illinois University, Carbondale, Illinois, Major - Electronic
Systems
Technologies w/Specialization Electronic Management, BS
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