Customer Service Quality Assurance
Resume:
Brian A. Barnett
Corona, CA 92880
abl776@r.postjobfree.com
Objective
To obtain a long-term position with a growing, team-oriented company that
will provide me with the opportunity to utilize and expand my leadership
and management skills.
Professional Experience
Covidien January 2008 to
November 2009
Operations Manager
Responsible for the management and development of the Receiving
Department, Facilities Maintenance, Inventory Control, Quality Assurance,
Returned Goods Processing and Redress Operations for a major Medical
Manufacturing Company.
. Implemented a new Safety Program for the facility.
. Developed and Implemented a new Quality Program for the Receiving
Department.
. Developed Job Descriptions for all Leadership Positions.
. Developed new Planning methods to reduce overtime and improve
visibility.
. Reorganized Receiving Department Leadership to improve efficiency.
. Increased Labor efficiency by 10.3% from $.145 to $.130.
. Implemented Key Performance Indicators for Receiving and Inventory
Control.
City of Corona - Dept. of Water & Power February 2007 to
September 2007
Business Manager
Responsible for the management and development of Finance,
Administration, Customer Service, Energy Procurement, Public Affairs,
External Affairs, Conservation Education, Legal Affairs, and Business
Processes.
. Developed Vision and Value Statements for all departments.
. Implemented the concept of Continuous Improvement in all departments.
. Improved processing efficiency in Customer Service and Administration
by 15%.
. Facilitated the weekly Managers Meeting.
. Attended the weekly Directors meeting in my boss's absence.
Coorstek, Inc. September 2005 to February 2007 & January 1984
to March 2003
Operations Manager - Support (September 2005 to February 2007)
Responsible for the management and development of Purchasing, Receiving,
Production Planning, Engineering, Shipping, Quality Assurance, EHS,
Document Control, Tool Room, and Capital Project Management.
. Increased efficiency in the Packing and Shipping Department by 22%.
. Developed and implemented plant wide Key Measurable System.
. Increase efficiency in Quality Assurance by 20%.
Materials Manager (June 2000 to January 2003)
Responsible for the management and development of Purchasing, Receiving,
Engineering, Production Planning, and Shipping.
. Developed Objectives, Policies, Procedures, and Work Instructions for all
groups listed above.
. Directed an Inventory Control Project that improved Inventory Accuracy
from 85% to 99%.
. Developed and Implemented an Inventory Management plan that decreased
inventories by 35%.
. Facilitated the daily Sales and Production Meeting.
Materials Director (August 1999 to June 2000)
Responsible for the management and development of Purchasing, Production
Planning, and Manufacturing Systems Development for all Facilities.
. Directed the implementation of Mfg/Pro (an MRP II system) in four
separate facilities.
. Developed Corporate wide Supply Chain Management Policies and Guidelines.
. Coordinated IT Support for Systems Modification Requests for all Coorstek
facilities.
. Assisted individual facilities with maximizing use of manufacturing
systems to improve day to day operations.
Division Controller (May 1996 to August 1999)
Responsible for the Financial Management of 6 Coorstek facilities located
across the US and one in Scotland.
. Responsible for Planning, Budgeting, Cash Management, Inventory
Valuation, Financial Analysis and Reporting.
. Direct reports include five Plant Controllers.
. Directed the Information Technology groups associated with each of the
facilities.
. Heavily involved with each of the facilities Production Planning and
Purchasing functions.
Plant Controller (September 1992 to May 1996)
Responsible for the management and development of Financial Management of
the Coorstek facility located in Grand Junction, CO.
. Responsible for Planning, Budgeting, Cash Management, Inventory
Valuation, Financial Analysis and Reporting.
. Managed AP and AR staffs and developed Procedures and Work
Instructions.
. Responsible for the functions of Production Planning, Product
Engineering, and Information Technology departments.
. Assisted with the implementation of Mfg/Pro (an MRP II system) in the
Grand Junction facility.
Various Positions (January 1984 to September 1992)
. During this initial period with CoorsTek, advancements within the
company were frequent.
. Directed or involved in the following: Shop Floor Control,
Development of Product Structures and Routings, Implementation of
ManMan (an MRP II system), Development of PC Network, Development of
Cost Accounting Procedures, and Development of Inventory Control
Procedures.
Halliburton Energy Services, Inc.
September 2004 to September 2005
Service Operator II
Responsible for working with and providing leadership for a Production
Enhancement Team.
. Developed and implemented an equipment maintenance schedule for the
department (5 crews).
. Developed and implemented a supply and equipment inventory system for the
field.
Specialized Motor Systems
April 2003 to June 2004
Operations Manager
Responsible for the management and development of 5 Production Lines,
Purchasing, Receiving, Production Planning, Shipping, Facilities, and
Document Control.
. Increase the cash balance for the Grand Junction, CO. facility from
$150k to $1M within six months by implementing an inventory control
system.
. Moved the Finished Goods inventory and Shipping Department to a new
building. This involved over 10,000 part numbers and 20,000 square
feet of space.
. Increase production line efficiency by 18% by eliminating non-value added
functions and maximizing product flow.
Education
BS in Managerial Accounting - May 1994
Mesa State College, Grand Junction, CO.
Six Sigma Green Belt Lean Manufacturing
MRP II, ERP, CRP, DRP, Mfg/Pro, JDE-One, Kronos, RF
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