Customer Service Manager

Helen E. Brock

*** ********** *****

Moore, South Carolina 29369

(H) 864-***-****

(C) 864-***-****

PROFESSIONAL OBJECTIVE

I am seeking a challenging position where I can utilize my education and

professional experience.

SUMMARY OF QUALIFICATIONS

My background encompasses extensive professional business experience in key

positions of responsibility as an Assistant Controller, Accountant, Special

Projects Administrator and Team Leader.

PROFESSIONAL EXPERIENCE

Logic Technology (March 2010 - Current)

Consultant for GE as Engineering Support for Program Manager. Activities

include: PO Requisitions, Billing, Receipts, Reconciliations, Report

Analysis. Customer Service with Engineering, Accounting, Buyers and

Vendors.

Greenville News, Greenville, South Carolina (July 2001 - February 2009)

Supervised Billing, Credit and Collections and Accounts Receivable,

Researched and Resolved issues indicated on Daily, Weekly and Month End

Reports; Prepared Month End Journal Entries and Account Reconciliations;

Resolved escalated customer billing/collection issues. Worked with Internal

(Sarbanes Oxley) and External Audits.

Carolina Phone, Greenville, South Carolina (September 1999 - March 2001)

Supervised Billing and Accounts Receivable daily operations; Maintained

rates and discounts for contract specifications; Resolved billing and

payment issues by reviewing audit reports to determine appropriate action

needed; Reviewed invoices prior to generating file; Tested, documented and

trained employees on upgraded version of billing system; Processed all

exception lockbox payments; Generated daily, weekly and monthly Management

reports.

Conxus Communications, Greenville, South Carolina (January 1997 - July

1999)

Maintained rates and discounts for contract specifications; Resolved

billing and payment discrepancies; Balanced and reconciled unidentified

payments; Reconciled weekly and month end reports; Trained all users on the

billing system.

Bowater Incorporated, Greenville, South Carolina

(July 1995- January 1997)

Accounting Supervisor

(April 1989 - July 1995)

Special Projects Administrator

(September 1987 - April 1989)

Accounting Team Leader

EDUCATION: ADDITIONAL COURES:

Bachelor's Degree in Accounting Microsoft Word, Excel

and Power Point

South Carolina State College Adwizard, Lawson, Brio

Human Relations and Personal Skills

AS400

REFERENCES:

Available upon request

Contact this candidate