Human Resources Customer Service

Aline da Costa Falc o

Objective

Human Resources Analyst

Professional Profile

I have majored in Portuguese-Russian at UFRJ and in psychology at

Gama Filho's University. I have more than six years experience in

human resources with multinational companies.

I would like to mention the various activities I've accomplished:

implementation of new policies for human resources, administration

of staff's needs, improvement of corporate environment, placing

value on corporate strategies and development of new projects

under the professional standards in all strategic areas like:

recruiting, benefits administration, training, social

responsibility and others.

Currently, I am working for an environmental company in human

resources. Therefore, I'm looking for opportunities that would

challenge and increase my professional career.

Best Regards,

Aline Falc o

Education

MBA in human resources, C ndido Mendes University - 06/2008

Post-Graduation in human resources, C ndido Mendes University -

02/2007

Graduated in Psychology, Gama Filho s University - 07/2004

Graduated in Portuguese-Russian, Federal University of Rio de

Janeiro - 07/1996

Languages

English: fluent speaking, reading and writing

Spanish: proficiency speaking, reading and writing

Russian: proficiency speaking, reading and writing

Other Courses

Wartegg (14 hours)

Graphological (18 hours)

Payroll (50 horas)

Online Course Completion Verification - Competitive Market Training

Course

Professional Experience

From 07/2008 - 12/2008 - ONS (Temporary position for covering a

sick license)

Human Resources Generalist

Development of new projects and reports

Coordenation for training and development

Coordenation for recruitment and selection

Internal consultant for all the processes in Human Resources

From 05/2005 to 07/2008 - ICF Consulting

Senior Human Resources Generalist

Principal Activities:

Coordinate the Recruiting Process, new hires (New Employee

Orientation) and Dismissals.

Coordinate the Employees Benefits Program, like medical and

odontological assistance, language courses, gym, insurance and life

planning.

Coordinate the Performance Appraisal Process, from the

Self-Evalution until the salaries increases.

Coordinate the Projects for Social Responsibility like the Project

for Morro do Sap .

Coordinate the Payroll Administration and all the demands required

by the Brazilian legislation as well as the Incentive Compensation

program.

Coordinate employee activities such as: general and social events,

sports and recreation.

Coordinate the Manager Meeting.

From 07/2004 to 12/04 - Lundbeck Brasil Ltda.

Human Resources Analyst

Principal Activities:

Payroll.

Striving to improve and enhance corporate functionality.

Coordination of career planning and internal climate research.

From 11/1999 to 11/2003 - KPMG Auditores Independentes

Human Resources Assistant

Principal Activities:

To support the policy for all the benefits, like medical and

odontological assistance, language s courses, gym, insurance and

life planning.

To coordinate the Performance Review process, from the

Self-Evaluation till the salaries compensation.

To coordinate the Projects for Social Responsibility like the Dia

de fazer a Diferen a.

To coordinate the Payroll Department and all the demands required

by the Brazilian legislation.

To coordinate the Employee Activities like: General and Social

Events, Sports and Recreation

From 3/1999 to 8/1999 - Procelbr s

Bilingual Secretary

To support the clients in Spanish and English, filing, translations

in English/Portuguese, organization for agenda, quality control and

material.

From 9/1997 to 2/1999 - Sita do Brasil

Bilingual Call Center Operator

Customer Service Helpdesk - Call Center Support for problems for

the end-users in Brazil and other countries in the world.

Contact this candidate