Sales Customer Service

Lori Lynn Cybulski

abl71z@r.postjobfree.com *** Meridan

313-***-**** Dearborn, MI

48124

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OBJECTIVE: To obtain a position that will enable me to expand my

management and/or marketing, product knowledge, sales

experience, and new business development utilizing

customer/supplier experience and educational background.

KEY WORDS: -New Business Development, Sales & Marketing, Account

Management, Trade Show Management.

-Hunter, Results, New Business Opportunities for Quoting, Account

Retention, Persistent, Relationship

Selling, Direct Contact with Decision-Makers.

-Product Lines: Plastic Parts, Rubber Parts, Metal Parts;

Powertrain, Driveline, Chassis, Interior and Non-

Automotive products; Prototype, Low & High Volume

Production Manufacturing and Aftermarket Products.

-OEM, Tier 1 & 2, New Domestic OEM's and Tier 1, Distributors, Hi-

Performance Racing, Heavy-

Duty Truck, Defense Industry, The Work Truck, Industrial, Material

Handling and Recreational Clients.

-North American, Japan, China, French, German, Mexico and Canada

Client Locations.

-Manufacturing, Engineering, Quality, Customer Service, Accounting

and Purchasing Internal and

Client's "Contacts and Processes" Expertise.

-Manufacturing Experience: Plastic Injection Molding, Metal

Machining, Stampings, Cold-Forming,

Compression & Injection Rubber Molding, Tooling; Engineering

Services: NVH Testing, Dyno

Testing, Rapid Prototyping, Garage & Crash Safety Services

(mechanical & fabrication) and Design Services.

EDUCATION: Davenport University, Dearborn, Michigan

Bachelor of Business Administration - Management, June 1993, GPA

3.34, Dean's List Recipient

AREAS OF *Computer knowledge of Windows, Excel, Word, Powerpoint,

Access, and Internet (typing speed 70 wpm)

KNOWLEDGE *Established adding New "Product Line" for the Aftermarket

industry after researching competitors, products

AND SKILLS: and pricing resulting in adding new customer base and

establishing higher profit margins for new sales.

*Key member of internal cross-functional management team

leading the Aftermarket New Product Line with

sales & marketing, engineering, quality and customer

service to kickoff the Aftermarket Product Line to

promote at SEMA and PRI trade shows.

*Experience in prototype and production vehicle programs,

from Engineering through Purchasing activities.

*Experience in full-service engineering services; prototyping, design

services, testing services, NVH, Brake Testing, tooling,

machining, rapid prototyping, engine development/testing,

body/chassis engineering, CAE analysis, garage services,

low-volume and high-volume manufacturing, stampings, custom

plastic injection molding & assemblies and people

contracts.

SALES *Establish genuine rapport with clients. Utilize comprehensive

product knowledge, diverse cultures and

PROFESSIONAL: personalities, and enthusiastic personality to quickly map

out client needs and recommend appropriate solutions.

*Combine patience, determination and persistence to troubleshoot

client issues and ensure 100% satisfaction.

*Achieved a management style that assures an appropriate balance

between major elements of management, sales & marketing,

finance, employee motivation and clients, all directed

towards increasing company's profits.

EXPERIENCE:

01/2008 to 01/2009 Hutchinson Seal, Auburn Hills, MI

Position: Account Manager (Rubber Sealing Products)

Responsibilities:

-Managed takeover accounts with France and Mexico divisions taking

accounts from no previous sales contact, losing business,

client relationships damaged and turned the accounts to be

profitable by building the client communications with our

France and Mexico divisions resulting in keeping the

contracts and being awarded new business resulting in $3M

of new business within a 9-month timeframe.

-Project Managed new program from start-to-finish with clients,

engineering, manufacturing, quality and customer service

ensuring 100% on-time delivery and outstanding service and

meeting all clients and internal program needs.

-New Business Development: Initiated cold-calling, attended

networking events, and trade shows to introduce Hutchinson

Seal and its' manufacturing capabilities to new clients,

resulting in scheduling presentations, receiving RFQ's and

being awarded an additional $800K in new business.

-Mentored our Mexico and France divisions in doing business with

North American clients resulting in improved

communications, on-time deliveries, correct invoicing

process that resulted in no missed billings and improved

our customer service and cost estimating response time

which immediately influenced clients to award us with new

business.

09/2006 - 12/2007 SPS Technologies, Waterford, Michigan

Position: Sales Account Manager (Fasteners Manufacturer - Cold-

Forming)

Responsibilities:

-Managed all Aftermarket Product Line from new business development,

product pricing, marketing and customer negotiations while

meeting defined goals and increasing sales.

-Diversified current client base with automotive and non-automotive

industries including Automotive Tier 1 clients and Tier 2

clients; New Domestic OEM's and New Domestic Tier 1 clients

and Distributors; Automotive Aftermarket; Hi-Performance

Racing; Heavy-Duty Truck, Defense Industry, The Work Truck;

Industrial; Material Handling; and Recreational Industries,

along with Fastener Distributors.

-Managed "lost business" clients and actively pursued damaged control

actions to repair past relationships and issues resulting

in returned business.

-New Business Development opportunities in a 6-month time frame:

Cold called 950 new companies; Quoted $105M; and Awarded

$5M in new business.

-Managed SEMA and PRI trade show events to pursue the Automotive

Aftermarket and Hi-Performance Racing Industries resulting

in 522 parts to quote.

-Initiated SPS Engineering to "reverse engineer" competitor's parts

to quote new business opportunities and first project

resulted in a purchase order.

-Attend networking events, trade shows, seminars, golf outings and

races to pursue new business opportunities.

10/2004 - 01/2006 General Products Corporation, Jackson, Michigan

(Plant Closed)

Position: Manager Business Development (Metal Machining)

Responsibilities:

-Manage current business for Ford and Visteon accounts ($35M annual

sales)

-Developed Transplants and Tier 1 new clients for Engine, Driveline

and Chassis components and

and assemblies resulting in RFQ's.

-Managed relationship with Advertising Agency to develop new website,

parts and plant photo shoot

and photography selection, creating posters, banners and powerpoint

presentation for new sales

and marketing tools.

-Managed Nissan Tech Expo from planning, staffing, creating exhibits

and managing all areas for a

successful Expo resulting in an invitation to meet with the decision-

makers in Japan for a technical review.

-Initiated attending SEMA Show to diversify current business in

aftermarket. Attended SEMA with

President and VP resulting in five RFQ's from show.

-Cold calling new companies in Heavy-Duty, Japanese OEM's, Automotive

OEM's, Aftermarket,

Non-Automotive and Tier 1's resulting in quoting opportunities.

-Attend trade shows for networking and new contacts resulting in

sales leads and quoting opportunities.

-Member of Forecasting Team to establish opportunities when quoting.

-Established internal RFQ process to streamline RFQ turnaround time

and produce more accurate quotations.

-Created and directed New Business Prospecting process and guidelines

for prospecting new companies

and contacts and manage all new business opportunities.

Sur-Flo Plastics & Engineering, Inc., Warren, Michigan

07/2003 - 10/2004 Position: Sales & Marketing Manager (Plastic -

Injection Molding)

Responsibilities:

-Developed Transplants and Tier 1 new clients for interior, exterior

and under-the-hood plastic custom injection molded parts,

resulting in new business and new client base.

-Diversified current client base with non-automotive and new

automotive clients resulting in receiving $79M of RFQ's in

first 10-months.

-Managed new brochures and web site projects from design to print

while completing projects on time and under budget.

-Developed Minority Supplier relationships resulting in new business

opportunities.

-Seat on Executive Committee

Carron Industries, Inkster, Michigan (Out-of-Business)

07/2001 -04/2002 Position: Director of Sales (Engineering Services &

Stampings)

(Out-of-Business) Responsibilities:

-Developed OEM and Tier 1 new clients for chassis design &

engineering programs, manufacturing and stampings,

assemblies, prototyping and tooling, resulting in new

business and new client base.

-Negotiated and executed contracts with OEM's and Tier 1 for

profitable new sales in second month on job.

-Seat on Executive Committee

09/1993 - 06/2001 Roush Industries, Livonia, Michigan

Position: Sales Manager (Engineering Services, Tooling and Low

Volume Production)

Responsibilities:

- Developed new business for the following products:

Engines & Engine Components: crankshafts, cylinder engine

blocks, cylinder heads, cylinder head gaskets, engines

(diesel & gas), exhaust manifolds, flywheels, flywheel ring

gears, intake manifolds, mounts, oil caps/filter/pan/pumps,

pistons, piston connecting rods/pins/rings, valvetrain

components. Engine Cooling System: fans, fan

motors/shrouds, hoses & tubes, radiators. Exhaust Systems

& Components: brackets, catalytic converters, clamps, heat

shields. DriveTrain & Components: clutch, differential

components, gearshift, transfer case mounts, transmission

mounts/shafts/valves, axles, drive shafts, torque

converters. Chassis: instrumentation & gauges, wiring

harnesses. Electronics: circuit boards, semiconductors,

sensors. Interior Body Systems: consoles, dashboards,

door panels, instrument panels, seating & components.

-Developed OEM and Tier 1 new clients through cold calling that

resulted in $24M of request for quotations in a 10-month

period.

-Developed new business for Interior Trim Components to Ford Motor

Company, Japanese OEM's, Visteon, Delphi, JCI, Intier

Automotive, Lear Corporation and Plastech Engineering

supplying injected-molded interior components for seating,

cockpits, instrument panels, door modules and total

integration of interior systems.

-Conducted high-level client presentations resulting in opportunities

to provide proposals.

-Managed accounts with internal business units from initial client

introduction, through tour/presentation of capabilities,

processing RFQ's, reviewing proposals, and being awarded

new business.

-Negotiated new rates, fixed costs and time and material proposals

with clients, resulting in 85% new business.

-Developed new clients outside of the automotive industry, including

aviation, defense industry, appliance, sporting and

motorcycle industry, resulting in a diverse client base.

-Initiated marketing our services at various trade shows that

resulted in new business.

-Multi-functional responsibilities including sales & marketing,

program management, engineering, purchasing, outsourcing,

and quoting while pursuing new business developments.

04/1986 - 05/1992 Standard Products Company, Dearborn, Michigan

Position: Customer Coordinator, Ford Motor Account (Plastic &

Rubber Components)

Responsibilities:

-Account managed rubber & plastic components for Ford Motor Company

supplying interior/exterior injected-molded components for

cockpits, instrument panels, door panels and plastic

bodyside moldings and sealing systems for door seals, glass

runs and hood seals.

Educational and professional references upon request

Contact this candidate