Customer Service Quality Assurance
Resume:
Sarah "Sally" Davis Abbott
Apple Valley, MN 55124
Phone: 952-***-**** (H) 952-***-**** (C)
Experience:
HealthPartners:
Accounts Payable Specialist & Other HealthPartners Temporary Positions
November 2008 - (Current)
. Processing invoices, troubleshooting, other standard AP duties using
Lawson and Image-Now software
. Through Volt at HealthPartners: Executive Floor and Sales & Marketing
Reception, pharmacy, Scheduling (home health care clinicians),
executive admin. positions (VP of Mktg. and Communications & Director
of HR - Diversity)
TORO Company: (Through Volt)
Documentation Specialist/Coordinator - Engineering Change Management
January 2008 - October 2008
. Electronic engineering change management, document control and file
management/vaulting
. Draft engineering word documents and create PDF's for a variety of
documents including Packaging Specifications and Instructions,
Engineering Final Assemblies and Specifications, Bill of Materials
(BOM's), Declarations of Conformity, Technical Publications, Control
Sheets, Finished Goods/Models, Assembly Drawings, SAP BOM's, Labels,
Component Accumulation Charts, etc.
. Creating/Loading new documents including graphics for a variety of
document types and drawings
. Creating/Reviewing/Validating new and existing Engineering Change
Masters (ECM's & ECO's) for periodic and project related engineering
changes - annotating and marking up documents as needed
. Problem solving and investigation of data from several different
programs/systems (PIM, SAP, DCTM, PDM, WebTop) updating SAP and
ensuring that changes were correctly documented and updated after
complete
. Miscellaneous Engineering Change Management departmental projects
including obsolescence projects as well
. Disposition of parts, annotation/mark up of documents, pursuit of ISO
9000 quality, technical writing, and use of flow charts, and Lean
values and initiatives were all an integral part of this position
. Software: PDM, DCTM, PIM, SAP, WebTop, Adobe Acrobat Professional,
AnnoDoc, Microsoft Office Products, and Toro's own Redbook - a program
designed for linking multilingual publications to models for worldwide
internet access and exposure to Pro-E and CAD SolidWorks
3M Company: (Through Volt)
I.T. Internal Support Coordinator/Analyst for Professional Services AP
September 2002 - April 2005 and again from November 2005 - April 2006
. Coordinate payments to suppliers for contracted services through an
electronic funding and approval process
. Analyze, document, communicate, problem solve, distribute funds,
general accounting duties
. Provide change control to RFE's and maintain databases through uploads
& manual entries
. Update and maintain requisition for expenditure database, PO's,
Contract Worker Agreements (CWA's), supplier invoices, paper
documentation, and rate negotiation changes
. Act as a liaison between management and outside vendors regarding
funding and expenditures (RFE)
. Provide customer service to vendors with payment related questions and
issues
. Follow up with managers on vendor and funding issues
. Train and assist Managers and Project Coordinators on the electronic
Requisition for Expenditure System (e RFE System)
. Daily report generation, invoice preparation and miscellaneous
IT/computer related projects
. Software: AMAPS (a 3M specific database program interfacing with
SAP), Lotus Notes, Microsoft products, SAP
Paddock Laboratories:
Quality Assurance Documentation Specialist and Calibration Manager
March 2000 - September 2000
. Compile quality and production data to create annual product quality
reviews in this FDA regulated environment
. Revise and rewrite master control records (change control), SOP's
. Calibration program management, data/file management, testing new SAP
software, and miscellaneous computer projects
Cardinal Health Customer Relations Specialist - Temporary
May 1997 - September 1997
. Customer service, ordering pharmaceuticals internally or externally
through pharmaceutical companies
. Provide service support, correct shipping errors, and coordinate
distribution methods at this FDA regulated facility
United Hospital:
Operating Room and Inpatient/Outpatient Pharmacy - Pharmacy Technician III
November 1988 through October 1993 and again from July 1995 through July
1996
. Preparation of IV's and TPN's (with or without preset Bills of
Materials - BOM's) as well as other pharmaceuticals in this
pharmaceutical compounding and FDA regulated environment
. Provide varied technical and inventory support to the OR and Inpatient
Pharmacy
. Coordinate surgeries with pharmaceutical needs, making eye blocks,
IV's, surgery trays, narcotic boxes, etc.
. Operate drug dispensing and manufacturing equipment including the
PYXIS system
. Billing off MAR's in OR and track/troubleshoot pharmacy
billing/charges
. Train new technicians and provide superior customer service to
patients and hospital staff
. Participation in the Tech check Tech program
PCS Health Systems:
Pharmaceutical Contracting Clinical Assistant
August 1993 through July 1995
. Develop and maintain a system for pricing proposals for pharmaceutical
products
. Monthly analysis of pricing proposals for the Sales and Marketing
Department
. Communicate with the Pharmaceutical Industry (our contracts) regarding
new clients and formularies
. Develop and maintain the market share and utilization data report
request system for the department
. Develop departmental communication forms and spreadsheets
. Maintain record of all drug formulary changes
. Audit market share data during software upgrade
. Contact FDA and various pharmaceutical companies regarding drug
availability and status issues
. Provide technical support for miscellaneous pharmacy related projects
. Software: Microsoft products, WordPerfect, Lotus Notes
HealthEast Data Center:
September 1990 - October 1992
. Processed payroll (profit and nonprofit) and other data entry projects
Raven Company and 3M:
Raven Company is a small packaging products company next to 3M in
Weatherford Oklahoma. I worked there for 2 years while I was in college.
I worked one summer at 3M in a quality control position at their data
storage products facility there.
Education and Credentials:
B.S. with emphasis in Nutrition/Foods and Management, Southwestern Oklahoma
State University- Weatherford, OK
Pre-Pharmacy education - University of MN
GMP Training (Good Manufacturing Practices) - June 2000
Certified Pharmacy Technician (CPhT) through 7/2011 and Licensed by the MN
State Board of Pharmacy 2010
Personal Statement: I am looking for a full time permanent or full time
temporary position that will make good use of my creative talents and
skills and experiences that will offer the opportunity to learn new things
and improve processes. I especially enjoy positions that will have some
project and technical based work. I have very good math skills. I have
good attention to details as well as a personal commitment to quality
outcomes. Whatever positions I have held in the past, I have always
brought to them a sense of responsibility to do the best job I can do while
always striving to achieve efficiency. Good communication and good working
relationships with others is a key to my success. I have great office
skills with typing speed of 75+WPM and keystrokes 11,000+. I have advanced
MS Office and other software skills and experience. I enjoy learning new
software programs. Thank you for your consideration - Sally.
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