Customer Service Human Resources

Brittany K. Miller

**** ****** **** **** 478-***-**** Dublin, GA 31027 ********@********.***

PROFILE: I am an enthusiastic recent graduate, responsible person, and hard worker looking to

obtain a challenging position that utilizes my coursework background and work experience. My self-motivation, flexibility, great adaptability, paired with my skills, will be of great value to any organization.

EDUCATION: Bachelor of Business Administration, Management May 2010

Human Resources Management Certificate Valdosta, GA

Valdosta State University

SKILLS:

1. Excellent oral and written communication skills enhanced through coursework and group/individual presentations

2. Ability to work effectively both as a team member and individually with little to no supervision

3. Outstanding customer service skills developed in retail industry environment

1. Ability to work in a fast paced environment and to multitask

2. Analytical/Research skills developed through senior level business management courses

3. Exceptional organizational and time management skills

4. Understanding of business communications and ethics in the workplace

COMPUTER SKILLS:

1. Microsoft Word, Excel, Access, and PowerPoint

WORK EXPERIENCE:

Lake Laurie Boys and Girls Club Valdosta, GA 09/2008- 04/2010

Mentor/Tutor (Work-study position through Valdosta State University)

1. Assisted students enhance their reading skills through America Reads Program

2. Created spreadsheets for students attendance and progress in their studies

1. Increased students reading skills and comprehension by 85% (on average), which in turn increased students grades in school by at least one letter grade

2. Provided various reading strategies for struggling and reluctant readers to better interpret the text

3. Developed a sense of devotion to reading by emphasizing the joy and success students could obtain from reading with a higher level of skills

HGTC Bookstore Dublin, GA 05/2007-08/2007

Cashier

1. Processed cash, credit, debit, check, and financial aid transactions

2. Met and exceeded customers’ expectations by identifying and anticipating customers needs to insure customer satisfaction and retention

3. Assisted customers in finding appropriate materials for classes and college paraphernalia for everyday use

4. Precisely conducted inventory of all textbooks and merchandise to effectively reduce inventory carrying cost and increase cash flow

1. Assisted the supervisor in training any new employees and conducted orientation of the bookstore

ACTIVITIES:

1. Students in Free Enterprise(SIFE), Project Chairperson; Delta Sigma Theta Sorority, Inc., Risk Management Representative; Volunteer for Second World Harvest of South Georgia, Toombs Street Boys and Girls Club, Habitat for Humanity, Heritage House Nursing Home, and Student Health Center

References: Available upon Request

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