Manager Customer Service
Resume:
Teresa A. Skinner
Jacksonville, Florida 32217
SUMMARY: Results oriented database manager with extensive experience and
demonstrated
skill in information systems and accounting.
SKILLS: Proficient in all Microsoft Office applications. Report writing
skills using Visual FoxPro, Microsoft Access and Crystal Reports. Some
Active Directory, SQL and Citrix administrative skills. Knowledge of
accounting and strong customer service skills. Data conversion experience.
EXPERIENCE:
JACKSONVILLE REGIONAL CHAMBER OF COMMERCE Database / Finance Manager
(1992-2010)
Worked directly with the Vice President of Operations for 13 years.
Assisted Vice President of Finance and Membership with data
mining/discovery within Chamber databases and other sources to compile,
develop and produce reports aiding leadership in decision management.
Assist with analysis of information. Document processes and procedures for
internal staff on operations and functions of the Chamber membership
database. Inventoried all personal computers and peripherals. Install and
upgrade personal computers. Trained staff on membership database and
application software.
Worked directly with the Vice President of Finance for five years.
Performed data entry into membership database. Posted accounts receivable
and g/l entries. Reconciled month end financial reports. Budget
processing support for department and fixed asset posting and inventory.
Analyze financial data using financial software, budgeting software,
Microsoft excel and access.
DUVAL FEDERAL SAVINGS & LOAN EDP Manager (1987 - 1991)
Worked directly for Executive Vice President of EDP. Responsible for the
in-house NCR 9500 computer, the IBM ROLM CBX telecommunications system, all
microcomputers, the Pinkerton security access system, and the word
processing department. Directly supervises all EDP support employees and
ensures all systems are operational, tracked and maintained.
DUVAL FEDERAL SAVINGS & LOAN Staff Accountant (1985 - 1987)
Responsibilities included the daily CRT input of construction / commercial
loans. Gathered and compiled data for the reconciliation of general ledger
accounts to various on-line systems and reconciled bank statements.
Prepared information to assist Vice President and CFO with the monthly
reporting of financial data. Posted journal entries and accruals for month
end closings.
SKINNERS' DAIRY, INC. Computer Manager (1981 - 1985)
Worked directly under the Controller / Office Manager operating the NCR
9020. Duties included data input, daily backup and tape library. Also
involved in accounts payable, accounts receivable and payroll for two
hundred employees.
EDUCATION:
UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida (1991 - 1996)
Bachelor of Arts Degree in both Business Management and Marketing
FLORIDA COMMUNITY COLLEGE, Jacksonville, Florida (1987 - 1991) AA
Degree
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