Customer Service Health Insurance

Ashanti Berry

**** **** ****

St. George, SC ****7

Phone Number: 803-***-****

************@*****.***

Objective

To secure a position utilizing my experience, interpersonal and multi-task skills in a fast-pace

production oriented environment.

Qualifications

Through extensive experience in customer service I have developed a pleasant personality that will

enable me to be a very productive asset to your company.

I am a diligent, task oriented, organized and dedicated self-starter. Capable of communicating

effectively and following up on scheduled appointments and activities.

My professional skills include proficiency in Windows 97, 98, 2000 and XP, Microsoft Word,

PowerPoint and Excel with a type speed of 54 WPM.

Education

St. George High School, St. George, South Carolina

Midlands Technical College, Columbia, South Carolina

Relevant Experience

02/2010-05/2010 ESC Customer Service Rep, Personally Yours Staffing

Answered inbound customer calls from employees of ADP Totalsource concerning their health insurance

benefits, enrolled employees into health insurance benefits for the current plan year, explained Cobra

enrollment process and verified Cobra payments, thoroughly documented all calls received in Company

computer system.

2008-200 9 Customer Service Specialist, SC Dept of Social Services

Answer inbound client calls about payment information and case status for the Office of Child

Support Enforcement, updated customer account information, mailed applications to clients,

forwarded additional information to case workers, researched and responded to customer emails.

2006-2008 Customer Service Representative, Verizon Wireless

Answer inbound customer calls about account billing issues; troubleshoot equipment and network

issues; correct customer accounts and follow up with customer if necessary; process orders for

equipment and accessories.

2005-2006 Customer Service Representative, Palmetto GBA

Answered inbound customer calls about Medicare benefits and enrollment; assisted customers with

enrollment in Medicare prescription drug plan; inputted customer information into computer using

Next Generation Desktop Software; offered referrals to other government and state agencies for

further assistance.

2004-2005 Claims Associate III, Kelly Services (Palmetto GBA)

Processed health insurance claims for Tricare and Tricare for Life health insurance; verified benefits

and enrollment information via phone for providers and beneficiaries; keyed health insurance claims

into computer system; adjusted incorrect claims to pay accurately.

2003-2004 Office Associate/Customer Service Representative, Check N Go

Answered phones, assisted customers with loan applications; processed and verified loan

applications; made copies and updated customer files; Follow-up on unpaid accounts and data entry;

Post payments on accounts.

REFERENCES AVAILABLE UPON REQUEST

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