Diana Cates
Apartment h
orlando, Fl 32819
Phone 754-***-****
abl6yi@r.postjobfree.com
Objective:
To contribute with my commitment to exceed expectations and my worldwide
experience in Sales and Customer Service in a dynamic work environment were
the attributes for success are: honesty, leadership by example, working
well under pressure, accountability and a true passion for the ultimate in
outstanding quality service.
Experience:
Hilton Grand Vacation
Orlando, Florida ~ April 2010 to May 2010
Outbound Vacation Advisor (Metrowest )
Sold top vacation destinations: Orlando, Las Vegas, New York City, Las
Vegas & Hawaii.
ITS Group
Nassau, Bahamas ~ July 2003 to July 2008
Sales/Assistant Buyer
.Buyer for six high-end jewelry stores in the Bahamas: Tower Jewelry,
Diamond Center, Galleria Harbourside, Park Lane, Jewelry Mart and Sea Side
Silver
.In charge of selecting and ordering jewelry to be sold in the different
stores
.Interviewed, hired and supervised staff
.Coordinated and helped with advertising, displays and sales promotions
.Helped to maintain inventory records and analyzed customer purchasing
preferences and trends
.Attended trade shows and selected merchandise to be distributed in stores
.Attended various industry trade shows such as the JCK show in Las Vegas to
offer recommendations and participate in new line acquisitions.
.Protected the integrity of an inventory of over $ 10,000,000 by working
closely with the inventory department and maintaining strict daily and
monthly procedures.
.Interfaced with clients to gain valuable feedback, and assist in the
closing of sales.
.Participated on numerous occasions in the planning and build out of new
store locations.
Onboard Media
Royal Caribbean & Disney Cruise Line ~ January 2002 to November 2002
Port & Shopping Channel Host
.Hosted live presentations & product seminars before an audience of
hundreds of passengers.
.Motivated passengers to shop ashore for luxury merchandise
.Promoted jewelry, watches and stylish goods from top brands
.Met weekly with store managers to strategize future promotions
.Provided individual referrals & sales assistance to program participants
.Built & maintained a productive relationship with stores
.In charge of the shopping Channel onboard the ship
.Lived a fast-paced life onboard a cruise ship, educating passengers on all
the fabulous shopping opportunities that awaited them in the ports of call.
.Monitored effectiveness of the contracted stores promotions
The Metropolitan Resort & Beach Club
DUBAI- United Arab Emirates ~ June 1999 to July 2000
Quality Manager
.Planned & executed presentations for travel agencies & wholesalers
.Organized events to promote the hotel & its four restaurants
.Built relationships with tour operators, ministry of tourism & travel
agents.
.Represented & promoted the resort in the Dubai Shopping Festival
.Managed the quality and ensured compliance with ISO 9002 processes and
activities
.Observed government regulations & promoted environmental objectives
.Monitored hotel standards to reach higher level of customer satisfaction
.Audited all managers and departments to improve efficiency & productivity
.Continually evaluated systems, products, and procedures utilized
throughout company in order to maintain ISO Certification
.Detected problem areas and suggested changes wherever necessary
.Kept detailed records of all findings and corrective actions.
Sandals Royal Jamaican
Montego Bay, Jamaica ~ July 1998 to February 1999
Sales Coordinator / Latin American Ambassador
.Assisted Spanish speaking guests with restaurant reservations,
transportation, shopping and general information.
.Organized tours for Latin American guest and translated different events
Conducted site inspections for Spanish speaking travel agents & tour
operators
.Coordinated General Manager's Welcome Parties for VIP Guests
.Promoted the different properties and encouraged my guests to take full
advantage of the "stay in one, play in three" Sandals promotion
Hedonism, Super Clubs
Negril, Jamaica ~ February 1997 to February 1998
Sales Coordinator
.Conducted site tours for travel agents and tour operators
.Helped front desk and other departments with Spanish speaking guests
.Maintained sales files and sales reports
.Reviewed and produced reports from Customer satisfaction surveys
.Educated travel agents and promoted other properties
.Resolved customer complaints to benefit of guests and the property
.Motivated receptionists to continually upgrade rooms and up sell the
property
.Supervised Bell Staff, receptionists & reminded them they were the first
experience upon arrival
Education:
Gemological Institute of America 2004
Accredited Jewelry professional Diploma (Gemological Institute of
America)
Jewelry Essentials Diploma (Gemological Institute of America)
Diamond Essentials Diploma (Gemological Institute of America)
Color Stone Essentials Diploma (Gemological Institute of
America)
Instituto de Capacitacion Profesional
Montevideo, Uruguay ~ 1994
Hotel Management Diploma
Languages:
Fluent in Spanish & English
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