Customer Service Quality
Resume:
CHRISTINE GUEST
** * ******* *****. ****** CREEK, MI 49017. abl6xh@r.postjobfree.com
Manufacturing team leader with 14 years successful experience and an
understanding of
Leadership and Training best practices
PRODUCTION TEAM LEADER: PRODUCTION SUBLEADER
QUALITY AUDITOR: SHIPPING SUPERVISOR
SUMMARY OF QUALIFICATIONS
* Advanced ability to identify challenges and brainstorm suitable solutions, capable of handling numerous problems at once while maintaining a
productive demeanor
* Exhibited dedication to improving workplace as a member of the Denso
Kiazen Team, helped implement a system which improved productivity by 50%
* Integral partner in developing and implementing a roller system for
delivering motors to the assembly line, which decreased repetitive strain
by 50%
* Strong leadership skills, able to motivate counterparts to increase
productivity, ability to delegate tasks appropriately
* Comfortable establishing and achieving personal and team goals, met
productivity goals on an average of 80%
* Demonstrates a desire to keep a safe work environment as safety auditor,
due to a reduction in by 50%
* Highly developed written and oral skills, diverse in the ability to
relate to all levels of management and people of all ages and backgrounds
in a professional manner
PROFESSIONAL EXPERIENCE
CNC Operator
Musashi Auto Parts JUNE 2010-
Present
Battle Creek, MI
A tier one supplier specializing in Gear Shafts, Balance Shafts and Break
Systems
Customer Service Consultant August 2009- Dec-
2009
AT&T
Kalamazoo, MI
A call center addressing consumer billing issue and discussing products and
services offered by the company
* Greet and acknowledge
* Resolve the issue
* Build rapport
* Transition into a sale
Condenser Braze, H-VAC, AND FMO TEAM LEADER
DENSO MANUFACTURING MAY 1995- March 2009
A tier one automotive parts company, responsible for creating various
heating and cooling components for GM, Ford, Toyota, Chrysler, and Honda
* Performed necessary functions to build blower motors, heater and
condenser cores in addition to full responsibility of the paint line
* Utilize leadership abilities to train and develop associates, supervise
and mentor coworkers while maintaining and exceptional attendance record
and high personal standards
* Demonstrated professionalism and integrity by reflecting personal growth
and educational needs
* Delegate tasks on daily basis, discipline associates keep accurate
attendance record, assign vacation days according to manpower schedule
* Used superior analytical and problem solving aptitude; assessed ambiguous
conditions and identified the most appropriate solution to execute on
daily basis and meeting production schedule
* Make sure all work instructions and manuals were up to date
* Perform daily and hourly quality checks
* Document all paper work for compliance audit, safety, and environmental
audits
Certified Nursing Assistant September-1992- July-
1995
Riverside Manor
Quality Auditor October- 1986- Jan-
1992
Shipping Supervisor
American Fibrit
Manufacturer that specialized in the creation of formable wood to make door
panel for automobiles
* Responsible for taking accurate measurements using micrometer, calipers,
ect.
* Demonstrated integrity and professionalism by providing detailed quality
check on all incoming and outgoing product
Education and Training
Kellogg Community College Associate Degree:
Education
1997
Kellogg Community College Associate Degree General
Studies 1997
Technical Proficiencies/ Training
* Microsoft Word, Excel
* Fork Truck
* Management Training Courses
Contact this candidate