Human Resources Manager
Resume:
Laila Cassis
Madison, WI 53719
***********@*****.***
Bi-lingual(English/Spanish)/Multi-Cultural Human Resources
business partner (six sigma white belt) to executive and line
managers. Change agent with union avoidance and contract
negotiation experience in multi-plant/multi-state and corporate
atmospheres. An employee advocate that supports operating
objectives while setting the standard for personal integrity,
honesty, and teamwork. Fast-paced multi-tasker who insists on
consistency and compliance with federal, state, and local laws.
Handles high level/complex employee relations issues and highly
confidential assignments to ensure timely resolution and servicing
of internal client groups.
Qualifications
13+ years Human Resources experience
11+ years director/manager/supervisor in retail, manufacturing and
restaurant with 2-29 direct reports
Built and was responsible for HR Departments including
budgetary responsibilities, up to 2600 employees
Employee/Labor Relations in union/non-union environments
manufacturing, distribution and financial institutions
Recruitment, Mergers, and Downsizing/Outplacement of seasonal
through VP level employees
Development and implementation of training programs and courses
Succession planning and career counseling on all levels of the organization
Development and Implementation of Performance Review Programs (including
forced ranking), Performance Improvement Programs and the 360 - degree
feedback process
Compensation/Salary Administration and Benefits including surveys
of jobs and industries
Worker's compensation and medical leave administrator
Development and support of Health and Safety programs including ergonomic
analysis
Affirmative Action/Diversity, EEO, ADA, Title VII, HIPAA, FMLA,
NLRB, FLSA, HR principles
Development and implementation of policies and procedures -
trained management and supervision
Analytical problem solver who builds positive relationships through
conflict resolution, decision making abilities, communication skills, and
responsiveness
Strategic planning, analysis, development, and implementation of
organizational development issues
Education and Certifications
Walsh College, Novi, MI
Masters of Science in Management - Human Resources and International
Management
Eastern Michigan University
Graduate courses in Business and Communications
Detroit College of Law, Detroit MI
Michigan State University, East Lansing, MI
BA in Spanish, Specialization in Latin American and Caribbean Studies
CALOSHA 30 hour certification
Achieve Global Leadership Skills Certified Trainer
Morgan Recruiter Training
Dale Carnegie Highest Award for Achievement
Related Professional Experience
Little Caesar's Enterprises 2009 - 2010
West Zone Director of Human Resources, Anaheim, CA
Direct the HR function for 15,000 employees throughout the state
of CA. Responsible for Payroll, Worker's Compensation,
Training, Recruiting, and Employee Relations, for a fast food
restaurant chain.
Ross Stores Inc. Distribution Center 2007 - 2009
Director of Human Resources, Perris, CA
Direct the entire HR function of a retail distribution center.
Responsible for Training, Recruiting, Payroll, Associate
Relations, and Union Avoidance. Perris facility is 1.3 million
square feet with 2000+ associates. Twenty-nine direct reports
including one Training Manager and three HR Managers. Onsite
payroll department, Engineered Standards bonus, review process
and merit increases. Interface with legal council. Completely
restructured the department to better service our customers.
Uncovered payroll fraud ring. Responsible for the onsite
cafeteria and temporary agency. Report to VP of HR in SC and
dotted line to VP Operations in facility. Reason for leaving -
laid off
Cardinal Health 2005 - 2007
Sr. Human Resources Consultant, Ontario, CA
Develop and Implement Human Resources Transformation Process to
outsource day-to-day transactional tasks. Train Management on
Human Relations and Tools. Direct all Human Resources
activities for four non-union manufacturing facilities in two
states. Enhance employee relations for 650 associates. Coach
and develop senior management in each facility. Help to
integrate recently purchased facility into Cardinal Culture.
Assist in creating and implementing Cardinal Culture Training
for 45,000 employees in the USA.
Reason for Leaving - downsizing
Region Human Resources Director, Valencia, CA
Directed all Human Resources, Health, Safety and Environmental,
and Risk Management/Workers Compensation activities for three
non-union distribution facilities and their sales teams in three
states. Enhanced employee relations for 350 associates.
Interfaced with legal council. Assisted with centralization
process of three departments including Human Resources, Customer
Service, and Finance. Assisted with staffing of new locations.
Helped to close and consolidate two Distribution Centers. Was
reorganized and relocated to above position. Over 500 HR
associates were laid off.
Fleetwood Travel Trailers of CA 2004 - 2005
Human Resources Manager, Rialto, CA
Directed all Human Resources, Health, Safety and Environmental,
and Risk Management/Workers Compensation activities for a 400
employee non-union manufacturing facility. Brought Plant into
compliance of Federal and State laws and company policy. Helped
to implement Lean Manufacturing techniques and a Behavioral
Based Safety culture. Responsible for developing the managers
and group leaders through training and being a role model.
Implemented a new communication program to help improve Quality,
Warranty, Variance and Efficiency.
Reason for leaving - plant closed
Dole Fresh Vegetables 2000 -
2003
Plant Human Resources Manager, Soledad, CA and Yuma, AZ
Managed the Human Resources function for two production
facilities with 900 union hourly and 200 non-union salaried
employees at each location. Supervised five employees.
Recruitment of all levels of employees. Employee Relations and
support of Department Managers, Plant Manager, and VP HR main
responsibilities. Brought department into compliance. Developed
SOPs. Brought fairness, consistency and confidentiality to the
company. Interfaced with legal council. Cut the budget by
$100,000 in first year and $177,000 in the second year.
Responsible for the training and development of the salaried and
hourly employees. Assisted with development of five year plan
which would change process from two plants operating during
different seasons to both operating year round. Assisted with
Contract negotiations.
Reason for leaving - Illness in family
Mexican Industries 1999 - 2000
Plant Human Resources Manager, Detroit, MI
Started as a Recruiter, in three months promoted to HR Manager -
Salaried Corporate Staff, in three months promoted to Plant HR
Manager. Managed the Human Resources function for three plants
with a total of 700 union employees and 25 salaried employees.
Supervised 2 salaried employees. Responsible for HR,
Employee/Labor Relations, Worker's Compensation, Safety,
Recruitment, Salary Administration, Contract Negotiations, and
Training and Development. Assisted in the laying off of over 100
long term salaried employees.
Reason for leaving - company closed
Old Kent Bank 1996 - 1999
Human Resources Representative, Southfield, MI
Responsible for 750 + employees in the areas of recruitment,
employee relations, compensation, benefits, and training. Local
travel was required to various sites. Recruited an average of 17
exempt and non-exempt employees per month. Attended Career Fairs
and Campus Recruiting. Assisted in Salary Administration and
Benefits Administration. Responsible for the Affirmative Action
Plan. Trained supervisors on HR policies and procedures and
interaction skills. Developed a new New Employee Orientation
Program and implemented new job posting procedures.
Reason for leaving - no room for advancement
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