Manager Customer Service
Resume:
Alexander City, 256-***-****
Alabama 35010 Mobile
trishia@charter.n
et
Patricia N Jones
Professional 2010-Present U.S. Department of Commerce
experience Economics and Statistics Administration
Crew Leader Assistant
? Assistant in the supervision of enumerator
activities as to quality and
quantity of work preformed. Review time reports and
questioners as to
accuracy and competition. Follow up on problem
situations and
refusals.
1996-2009 CitiFinancial Corp Alexander City,
Alabama
Branch Manager
Supervised and trained five employees in the
production of personal and real estate loan
production, collections and customer service in an
office with over 20 million outstanding.
Administered account payable as to need, cost and
approval.
Audit application and loan documentation regarding
company, state and federal requirements.
Served on committee for Voice of the Employee for
four years to insure a better understanding between
employee and management.
Designed interoffice checklist for documentation of
application and loan documents that are in use.
Resolved customer issues with professionalism and
satisfaction.
Successfully handled the transition of three
company acquisitions. (Avco to First Family to
Associates)
1993-1996 First Franklin
Financial Alexander City, Alabama
Branch Manager
Supervised and trained employees as to personal and
real estate loan production.
Supervised all collections, repossessions and legal
suits in relationship to collections.
Administered account payable as to need, cost and
approval.
Audited application and loan documentation
regarding company, state and federal requirements.
Handled the set up and organization of new
operation location, furnishings, and staff.
Community Served three years as volunteer fundraiser for the
activities Sheriff's Boys and Girls Ranch.
References Joe Seale, Manager Clanton Finance
Frank Tarrant, retired state director of
CitiFinancial Offices in the state of Alabama.
E Paul Jones, District Attorney Tallapoosa County
Contact information available upon request.
Objective An opportunity to use my skills in office
management, as well as assisting other personnel in
achieving their personal and company goals.
Volunteer I have been an active member of the Alexander City
experience Search and Rescue Squad for the last 15 years,
serving on the board of directors and secretary for
the squad. I have received National Certification
in search and rescue.
Awards received Received Branch of the Month award seven out of 12
months for each year employed.
Received Branch Manager of the year seven times.
Received Chairman Forum Award seven times. (Top
award for branch managers achieving above their
peers and company standards in loan production,
delinquency control and profit).
Special Note
Full Alabama Insurance license
Notary Public
Five plus years experience in accounts payable,
receivable, and payroll.
Assisted with audit of major resorts as to sale of
real estate sales contracts.
Contact this candidate