Project Manager Quality Assurance

EXPERIENCE SUMMARY

Extensive experience as a programmer, business/systems analyst and

project manager including: object oriented analysis & design and

logical database design.

Highlights of Qualifications

Technical:

. Ability to analyze and assess complex business domain spaces to

reveal real user and system requirements.

. Execute on company vision - turning ideas into viable software

solutions.

. Exposure to all areas of software development life cycle.

Specialize in software analysis and conceptual architecture.

. Ability to interact with multiple customers, manage projects to on-

time deliveries, requirements definition, relationship building,

consulting and negotiation skills.

. Wide range of exposure to a variety of industries: local government

(police, court, permitting, licensing, planning & zoning, code

enforcement), manufacturing, movie production, specialty products

grocery chain.

. Extensive experience with customer interaction. Demonstrated

ability to foster customer trust and confidence.

. Ability to present highly complex topics to audiences of varying

technical understanding.

Leadership:

. Ability to act as a leader, utilizing facilitation, relationship

building, consulting and negotiation skills with team members and

customers.

. Proficient skills in organizational management, time management,

problem identification/solving, analysis and project management.

. Leadership presence with strong verbal and written communication

skills.

. Ability to apply creative thinking skills and experience with a

strong degree of adaptability and flexibility to changing business

conditions.

Areas of Expertise

. Analysis and Requirements Definition

. Use Case Development

. Customer Interaction

. Process Definition

EMPLOYMENT HISTORY

11/05 to 5/10 Senior Business/Systems Analyst (11/05 to 1/09)

Implementation Specialist (1/09 to 5/10)

Municipal Software Corporation

As the sole Business/Systems Analyst for a provider of software

solutions to municipal and county government agencies, I was chiefly

responsible for performing Gap Analysis sessions whenever custom

development was required. Providing subject matter expertise, I

facilitated sessions to elicit and document user requirements and

participated in the design or enhancement of solutions for the

following business areas: Building Permits, Planning and Zoning, Code

Enforcement Case Management, Business/Contractor Licensing, Public

Works Permits, Water Management, Fire Marshal Inspections and Juvenile

Fire Setter Case Management. I introduced UML methodologies to

document out-of-the-box software processes and the results of Gap

Analysis sessions which resulted in a reduction of development rework

due to inaccurate requirements definition.

Municipal Software Corporation - Cont'd

In January 2009, additional duties included: configuration of the

companies out-of-the-box product using data collected from on-site

sessions, training subject matter experts in the validation of the

configured software; end-user training and go-live facilitation.

2/01 to 7/05 Principal Systems Analyst

City of Colorado Springs

Project Manager and lead designer for Municipal Court and City Attorney

Justice Information System (JIS). Duties included: development of Project,

Change Control, Risk and Quality Assurance plans; facilitating sessions

consisting of Court, City Attorney, Probation and Police Department

personnel to elicit and document user requirements and business rules

utilizing use case analysis; assist in the preparation of RFI and RFP

documents; analysis and identification of product features for planning and

development purposes; task analysis and delegation; developing initial User

Interface designs and facilitation of sessions to refine those interfaces;

data conversion planning and mapping; analysis, design and development of

integration programs and XML schema definition for linking the JIS to

existing Police Department systems; development of test scenarios;

development of SQL views for use in constructing reports.

6/99 to 2/01 IS Supervisor

Colorado Springs Police Department

Supervisor: Marcus Bailey Start: 63,500 End: 71,250

Planning and requirements engineering for a Criminal Justice Information

System (CJIS). Duties included: authoring a Vision and Scope document;

facilitating sessions consisting of court, city attorney, probation and

police department personnel to elicit and document user requirements;

assist IT Manager with the development of planning and budget documents;

assist in the preparation of a RFI.

Participate in the development of a Police Case Management System. Duties

included: authoring a Vision and Scope document; authoring user interface

guidelines; developing user interface prototypes.

DEGREES

B.B.A., General Business, Ohio University, Athens, OH. Graduated Cum Laude.

A.A.B., Business Management, Stark Technical College, Canton, OH.

TECHNICAL TRAINING

August 1999: Implementing a Database in Microsoft SQL Server 7 at

Executrain of Colorado,

Colorado Springs, CO.

March 2000: CIW Foundations/I-Net+ at New Horizons, Denver, CO

Fall 2000: Object-Oriented Methodologies, Colorado Technical University,

Colorado Springs, CO

Fall & Winter Beginning and Intermediate Java Programming, Colorado

Technical University,

2002: Colorado Springs, CO

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