Human Resource Insurance
Resume:
Michael H. Moreno
Farm Bureau Road
Concord, CA 94519
abl6qq@r.postjobfree.com
Highlights of Qualifications
Over 4 years experience managing a Human Resources call center.
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Ability to analyze and interpret complex documents, then present the information to
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individuals with different levels of understanding
Experienced in conducting one-on-one consultations with employees and retirees
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concerning all health and welfare benefit inquiries
Over 3 years working as a Senior Benefits Analyst
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Proficient in PowerPoint, Excel, Outlook, MS Office, Eudora and Visio computer
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programs
Employment History
2006- 2010: UC Office of the President HR Call Center Supervisor
Managed 14 employees in the Office of the President human resource department, which serves
as the main call center for all 12 statewide campuses. Responsible for prompt and accurate
resolutions to escalated issues involving the University’s health, welfare, disability and pension
plans. Represented the department on a variety of specialized work groups to establish efficient
policies and procedures. Conducted various off-site benefits and compliance training sessions
for University of California campus human resource offices, employees and retiree associations.
2003-2006: UC San Francisco Senior Benefits Analyst IV
Served as an expert resource for department benefits representatives, academic faculty and staff
employees on all Human Resource benefit matters. Provided individual counseling on
retirement plans, FSA accounts, 403(b) investments, service credit issues, leaves of absence, and
all accompanying Federal and State regulations. Was responsible for the creation of several
Human Resource informational seminars to various UC groups. Assisted senior management
with the design and implementation of process improvement models used to maximize efficiency
throughout the Human Resource department.
2002-2003: UC Office of the President HR Call Center Specialist
Assisted University of California retirees and active employees with health & welfare,
retirement, disability and investment programs. Duties included counseling individuals on all
health and welfare plans, acting as a liaison between insurance carriers and UC members,
preparing retirement estimates for faculty and staff, discussing UC-managed fund distribution
and investment options, and serving as a resource to all UC campus benefit representatives.
2000-2002: State Farm Insurance Agent
Successfully owned and managed an insurance agency in Northern San Diego County, with an
emphasis on retirement and estate planning through the use of IRA’s, mutual funds, life
insurance, and health insurance. Responsible for all aspects of daily business, including risk
management through client advisement, sales of multiple insurance products and investments,
employee development, marketing, budgeting and customer inquiries.
1996-2000: State Farm Agency Field Specialist
Served as a sales and technology manager for 35 State Farm agents in San Diego County. Duties
included training agents and staff on new life/health insurance products and computer software,
assisting agents with business planning, acting as a liaison between agents, claim representatives
and corporate employees, performing financial and compliance audits, and conducting retirement
planning seminars.
1995-1996: State Farm Underwriting Supervisor
Managed a group of 12 Regional Office employees in the Auto Underwriting Department. Duties
included employee hiring and development, employee terminations, short and long term goal
planning, production of reports and spreadsheets for company executives, implementation of
plans to monitor production and efficiency, and Department of Insurance complaint handling.
1992-1995: State Farm Auto Underwriter
Responsible for the underwriting and servicing of personal and commercial auto policies. Duties
included rating and classifying new business correctly, conducting claim reviews, counseling
high-loss households on risk management/avoidance techniques, responding to customer
complaints, and conducting underwriting audits.
Education
• California Polytechnic State University, San Luis Obispo.
• Graduated June 1992: Bachelor of Arts degree in English
• 3.3 Grade point average
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