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Customer Service Administrative Assistant

Location:
Burlington, NC, 27215
Posted:
August 01, 2010

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Resume:

DEBBIE BRAXTON

**** ******* *****

BURLINGTON, NC 27215

336-***-****

OBJECTIVE:

To obtain a part-time position utilizing my administrative, sales,

supervisory, customer service skills and retail experience for a dynamic

and growing organization.

SOFTWARE:

Microsoft Word, Excel, Outlook, PowerPoint, Access, Visio, PFS Write,

Freelance Graphics,

Flow 4, AS400, Paradox, Mainframe programs, and various databases.

PROFESSIONAL EXPERIENCE:

BLETHEN-CURRIE INVESTMENTS 05/05 - current (as needed)

POSITION: EXECUTIVE ASSISTANT

. Assist with real estate closings with attorneys, loan officers, etc.

. Track all income and expenses for rental properties (12)

. Schedule meetings and travel for owners

. Maintain monthly budget

. Responsible for A/P on monthly basis

. Handle and personal and financial matters for owners

. Research all properties for sale on east coast

ADECCO EMPLOYMENT 06/03 - 04/05

POSITION: OFFICE SUPERVISOR

. Recruited, screened, interviewed, evaluated skill level and hired

potential candidates

. Placed associates on assignments with clients ensuring a cohesive

environment

. Initiated drug screens, background checks, and reference checks on all

applicants

. Processed unemployment forms and attended unemployment claims

. Greeted all visitors and accepted applications for open positions

within company

. Maintained accurate files, records and reports for all associates

. Made cold calls to potential clients and followed up consistently by

telephone and marketing materials

. Negotiated pay and bill rates with potential clients and maintained

all signed contracts

. Prepared proposals and quarterly business reviews for clients

. Entered and verified payroll on a weekly basis

. Advertised on internet, newspapers and magazines for qualified

candidates

. Processed and Coded Accounts Payables verifying amounts within budget

constraints

. Handled customer service concerns, questions and complaints

. Maintained inventory on office supplies, equipment, etc. and order

supplies as needed

ALL KINDS OF MINDS 03/01 - 05/03

POSITION: EXECUTIVE ASSISTANT

TO DIRECTOR OF MAJOR GIFTS

. Coordinate meeting for donor solicitation and volunteers including

travel arrangements and preparation of meeting materials

. Preparation of proposals for fundraising purposes

. Prepare presentations for Board meetings

. Assist with all special events such as fundraising dinners; plan

luncheons for potential clients, etc.

. Track and process expenses and billing according to budget allowance

. Maintain prospect and donor database

. Track and post donations and pledges to Major Gifts Department

. Assist with A/P and A/R procedures

. Assist with all administrative functions such as scheduling

appointments and maintaining monthly calendars for two Directors

DEBBIE BRAXTON

PAGE 2

(Continued)

CLINFORCE, INC. 06/98 - 12/00

POSITION: EXECUTIVE ASSISTANT TO PRESIDENT/OFFICE MANAGER

. Recruited, screened, interviewed, and hired potential candidates

. Reviewed resumes (i.e. computer test and reference check)

. Scheduled and handled logistics for pharmaceutical trade shows

. Scheduled meetings, appointments and travel for CEO

. Handled confidential management decisions daily

. Supervised clerical staff (4 employees)

. Tracked expenses to stay within monthly budget

. Counseled and documented occurrence for each associate (i.e.,

performance, and attendance)

. Evaluated associates for 90 day and annual reviews

. Placed associates on assignments with clients ensuring a cohesive

environment

. Made cold calls to potential clients and followed up consistently by

telephone and marketing materials

. Negotiated pay and bill rates with potential clients

. Prepared proposals for clients

. Entered and verified payroll on a weekly basis

. Advertised on internet, newspapers and magazines for qualified

candidates

. Coded A/R and back-up for A/P as needed

. Greeted all visitors and accepted applications for open positions

within company

. Acted as liaison between staff and management team

. Prepared presentations for Board meetings

. Prepared weekly reports and staff meeting notes by collecting and

analyzing information

. Processed, verified and tracked management's expense reports

. Maintained, balanced and reconciled petty cash account

. Maintained inventory on office supplies, equipment, etc. and order

supplies as needed

. Processed management insurance claims and tracked payments on a

monthly basis

. Worked as a team member to assist all departments to accomplish a

common goal

McCORMICK & COMPANY 10/96 - 5/98

POSITION: RESEARCH SYSTEMS ANALYST/TECHNICAL COORDINATOR

. Trained new employees on computer systems

. Performed daily audits by confirming input vs. output

. Processed payroll as back-up

. Requested and updated data from vendors regarding kosher certificates,

microbiological components, chemical and physical descriptions on

products

. Scheduled meetings and appointments for department consisting of 8

chemists

. Coordinated and processed daily duties such as updating formulas,

schedules, etc.

360 COMMUNICATIONS 05/94 - 08/96

POSITION: ADMINISTRATIVE ASSISTANT/RETAIL SALES

. Interviewed, prescreened and evaluated potential employees

. Supported sales staff (8 sales representatives)

. Sold cellular equipment and service

. Accepted cash payments from customers/processed daily deposits

. Received and maintained inventory as needed

. Maintained confidential personnel files on employees

. Planned and coordinated opening of two new offices in Raleigh

. Performed administrative functions for General Manager

. Assisted with customer service in answering billing questions, etc.

. Reviewed budget on a monthly basis

DEBBIE BRAXTON

PAGE 3

(Continued)

PERMATECH, INC 01/93 - 08/93

POSITION: ADMINISTRATIVE ASSISTANT TO PLANT MANAGER

. Maintained personnel and benefits files on employees

. Processed sales/expense reports weekly

. Scheduled meetings/appointments for Operation Manager

. Processed payroll as back-up

THE BLETHEN GROUP 01/90 - 01/93

POSITION: OFFICE MANAGER 08/93 - 04/94 (temporary work)

. Recruited, interviewed, and hired clerical employees

. Supervised clerical staff and delegated work accordingly (6

employees)

. Managed administrative functions

. Acted as liaison between management and clerical staff

. Prepared correspondence for sales department

. Tracked collections for delinquent accounts

BANKERS & SHIPPERS INSURANCE 09/88 - 10/89

POSITION: CUSTOMER SERVICE REPRESENTATIVE/TRAINER ON STATE GUIDELINES

. Trained new employees on insurance state guidelines

. Handled customer service concerns, questions and complaints

. Processed auto insurance policies

IRONWORKERS LOCAL #84 01/73 - 05/87

POSITION: ADMINISTRATIVE ASSISTANT

. Interviewed and evaluated perspective employees

. Maintained administrative functions for seven officers

. Assisted with benefits and pension eligibility for members

. Scheduled meetings/appointments for CFO and CEO

. Organized award banquets annually

. Assisted accounting as back-up for A/P and A/R

. Tracked collections for delinquent accounts

EDUCATION:

San Jacinto College 1972 - 1974

Pursued a BS degree in Psychology

George Meany Center, 1977

Computer Training Seminar

Team Building/Problem Solving Seminars

Database Training

References available upon request



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