Sales Customer Service
Resume:
Richard A. Nasiff
Pittsford, New York 14534
E-mail: abl6pg@r.postjobfree.com
CAREER SUMMARY
Dedicated, self-motivated business management professional with over
** **ars of verifiable sales and management experience. Multiple
skills including: business development, organizational and
time/management, operational experience. Most recently developed
sales and marketing process enhancements using a CRM tool that
increased our customer service index levels to a "number one" status
in Western, NY.
EMPLOYMENT HISTORY
VANDERSTYNE TOYOTA
2006- Present
GENERAL SALES MANAGER
Rochester's Leader in Customer Sales Satisfaction
> Manage Vanderstyne Toyota's new and used car sales from
inventory through customer sales and satisfaction
> General sales management of inventory in both inside and
business to business sales, delivery of products, and daily
operational control,
> Oversee Finance Department's operations for the New and Used Car
Dept.
> Maintain building operations and maintenance of dealership's
property
HOSELTON IMPORTS
1994 - 2006
GENERAL SALES MANAGER
Rochester's Largest Automall
> Manage Hoselton Toyota's new and used car sales from inventory
through customer sales and satisfaction
> General sales management of inventory, new sales, used sales,
delivery and daily operational control
> Service and retain previous customer base with over a 62 %
retention factor
> Oversee Finance and Insurance Dept. operations for the New Car
Dept.
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Richard A. Nasiff
E-mail: abl6pg@r.postjobfree.com
FIRST UNITED AMERICAN LIFE INSURANCE CO. 1985 - 1994
One of the largest providers of senior citizens and individual insurance
products in New York.
VICE PRESIDENT / GENERAL MANAGER
> Responsible for the formation and direction of operations for
this multi-million dollar life and health insurance company
> Recruited over 15,000 representatives throughout New York in
five years and obtain AM Best's AAA rating
> Increased sales and profits each year from 1985 through 1993 to
become the largest medicare supplement company in New York
delivered thru the General Agency system
RELEVANT EXPERIENCE
15 Years with Syracuse's oldest mutual life insurance company
> Revitalized and managed marketing and agency relations
> Directed pension administration
> Responsible for coordinating special projects affecting all
phases of administration and direction of internal audits
> Developed a department for cost effectiveness of operating
departments to reduce unit costs
> Prepared and filed requirements for state admission. Filed
policy forms with states and oversaw compliance with various
agencies
> Responsible for all health and life underwriting and managed
health claim functions
EDUCATION
> Earned Fellowship of Management Institutes (FLMI) - 1984
> Attended Chapman College, Syracuse, New York, 1974-1977
> Earned HIAA Courses in Individual and Group Health Insurance
management processing
> Received Associates of Arts, Business Administration from
Central City Business Institute, 1968
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