JOSEPH MOONSAMMY

*** **** ******* ******,

Carlisle, Pennsylvania 17013

734-***-****

abl6ow@r.postjobfree.com

IT professional with >10 years experience in service, application/software,

web, network, and hardware support. "Go To" person with demonstrated

ability to think strategically and tactically, solve problems quickly and

completely. Team player who is able to provide technical leadership in IT

Group. Detail oriented with strong customer service orientation. Able to

present highly technical material to non technical audiences. Strong inter-

personal and communication skills and interacts successfully with

customers, IT Staff, Engineering, R&D, Marketing, and Executive Staff.

Ability and willingness to work under extreme pressure of deadlines,

frequent interruptions, and shifting priorities.

TECHNICAL SKILLS

OPERATING SYSTEMS SOFTWARE APPLICATIONS HARDWARE NETWORKS

DOS, Windows 3.1, 95, MS Office Products: Word, Excel, IBM Cisco Routers

98, 2000, XP, Access, Outlook, PowerPoint, & Switches

Vista,WIN7 Publisher

Microsoft NT 4.0, Visio, Lotus Notes, Eudora, HP Cisco Wireless

Novell, StarOffice,

Mozilla-Thunderbird

Windows Server 2000 VERITAS Net Backup Dell Lantronix

Windows Server 2003 Citrix, EMC Legato Compaq DSU/CSU's

Linux- Ubuntu, RedHat Symantec Ghost Gateway Bridges/

Gateways

Apple - Mac OS X Web Development / Macromedia Lenovo Ethernet

Dreamweaver, FrontPage,

Expression Web

Cisco Works, Open View, What's Apple Fiber

Up Gold, Nitro, Concord,

nGenius, VMware

TOOLS: NAI Sniffer, TCPDump, Ethereal/Wireshark, Snort NIDS, LOphtCrack,

SolarWinds, Hyena, Remote Task Manager (RTM)

PROTOCOLS: TCP/IP, ICMP, IGMP, 802.11 Wireless, 802.1Q VLAN, SNMP, IP

Telephony, IPSEC, SSH, SSL, FTP, HTTP, Telnet, IMAP, POP3

Peripheral Devices: PDAs, Blackberry hand held devices, Printers

Network Server Skills:-DNS, DHCP, WINS

Management & Security: Computer Associates, Symantec, Network Associates,

Norton, Lucent QIP, IBM Peregrine,.

IBM Tivoli Enterprise Console, NetView, Remedy, CiscoWorks Resource

Manager Essentials, Campus Manager

CAREER HISTORY

FORD MOTOR COMPANY, Dearborn, MI

Customer Engineer, February 2009 - November 2009

Engineering Computing Center/Network Operations, supporting Ford Motor

Company, Southeast Michigan Sites consisting of one hundred and seventeen

buildings and two Data Centers. Responsible for maintaining the LAN

switching network and installation of various Cisco hardware,

infrastructure move/add/changes, break/fix resolutions and fault isolation

of network problems at the various campus buildings and Data Centers for

Cisco 2000, 3000,4000,5000,6000,7000 series devices and Cisco Wireless Leap

APs. Proficient with installations of images and configurations for

switches, routers and wireless devices. Knowledgeable with both Hybrid and

Native environments, DHCP and DNS administration using Lucent QIP. Ability

to work at the core, distribution and access layers; experience with

infrastructure cabling. Ability to work within a team of technical,

business professionals and customers.

VERIZON BUSINESS INC., Troy, MI

Network Specialist Engineer, April 2006 - October 2008

Network Operations Department at Verizon Business, supported the legacy

ABN AMRO switched network during transformation over to Bank of America

Offices in Troy MI. Responsibilities include monitoring and managing the

network, break/fix repairs, add/moves/changes. Primary network operations

contact on location for technical support on LAN issues, Cisco switches,

routers and network related projects including Disaster Recovery support.

. Won "Ovation Award" for working Above and Beyond duty and

demonstrating to service.

. Network personnel responsible for physically transferring the ABN AMRO

/ LAN network over to CITI Group located at the Avis Farms building in

Ann Arbor Michigan

. Worked with ABN AMRO, CITI Group and Verizon to complete the LAN

shutdown, inventory, removal and shipping of all network related

devices from the building.

. Designated as the primary Verizon technical support personnel for the

LAN at Bank Of America building located at 6300 West Big Beaver Road,

Troy Michigan

. Provided technical support to IBM and Avaya on LAN/WAN/Telecom related

projects

. Monitored and supported forty Cisco 6500 series devices and fifteen

Cisco 3500 series devices for Bank Of America offices in Troy Michigan

. Responsibilities also included maintaining monthly metrics,

inventory, documenting updates of changes with regards to the switched

network and Visio diagrams

ABN AMRO, Ann Arbor, MI

October 2002 - April 2006

Systems Officer/Network Technical Support, August 2002 - April 2006

Primary Network Support for the Local Area Network at the Avis Farms

Facility, Ann Arbor, MI. Responsibilities included monitoring and securing

of the network, QIP/DNS/DHCP, ADDS/MOVES/CHANGES/FIREWALL, Xerox Docutech

Print Network, Application Support, Disaster Recovery, Wiring, Change-

Management. Supported third party vendor operations with regards to Citrix

and remote access, DSL router configurations, ABN AMRO Nortel Telecomm

Group, Fujitsu; including secondary network support for ABN AMRO Mortgage

Group located at the Troy, Florida and Connecticut Offices.

. Member of the team that designed and installed the switched network at

Avis Farms

. Only network personnel onsite at Avis Farms providing support 24/7

around the clock support

. Managed LAN/WAN devices, 14 Cisco 6500 series devices and ten 3500

series devices.

. Supported all third party DSL connections

. Provided support to the in-house telecom group Windows Server 2003

. Worked with desktop group troubleshooting connectivity on Windows XP

Pro and W2K

. Supported third party group with CITRIX connectivity problems

. Network support for Bloomberg Trade Web

. Maintained Cisco inventory for both local and remote offices in

Florida & Connecticut

. Primary technical support for offices in Connecticut and secondary

support for offices in Florida

. Documented the installation and configuration of the switched network

at Avis Farms

InterFirst Mortgage, Ann Arbor, MI, (purchased by ABN AMRO in 2002)

October 2000 - August 2002

Level 3 Administrator-Server Operations

Served as backup Team Lead, maintained and monitored the day to day

operations of the server environment (Microsoft, Citrix, Printing, SANS,

VERITAS, ArcServe) including data retention/restores, metric reporting,

application support, hardware management installation and repairs for

Compaq and HP Servers, disaster recovery and testing. Responsible for

documentation of operating procedures, system diagrams, inventory, warranty

information, disaster recovery and backup plans.

. Installed and managed Unicenter Monitoring Tools

. Developed knowledge base reference guide both web-based and written

format for the ABN AMRO Help Desk (during the acquisition) to assist

in troubleshooting calls from businesses in MI, Chicago, Connecticut

& Florida

. Worked on the server migration from NT to Windows 2000

. Member of a team that re-designed, build and installed the Data

Center's Microsoft Windows Server 2000

. Proficient with the setup of W2K user accounts and policies

. Designed and configured print cluster using EMC Legato Application on

W2K Server

. Configured and installed Symantec Antivirus Host Server Windows Server

2000

. Provided documentation and diagrams for Print Cluster and Symantec

Host Server

. Built, maintained and supported the Development Team Servers Windows

Server 2000

. Provided support for Windows IIS Servers 6.0

. Provided application (mortgage applications) support

. Primary server support personnel for the Fax Servers Windows Server

2000

. Setup Windows Server 2000 with Symantec Ghost for desktop imaging

automated installs

. Setup VM WARE GSX test lab for Windows Server 2003, XP and Linux

University of Michigan, Ann Arbor, MI

August 1999 - October 2000

Computer System Specialist II/ Residence Operations

Provided End User support for installation, configuration, maintenance,

asset management and networking of Residence Staff and ResNet Student

community hardware and applications; including training for Novell's

GroupWise email application.

. Provided server support and management for Citrix MetaFrame, Microsoft

NT 4.0, Novell Netware and IIS Web Servers.

. End User support Windows '95

. Setup test base for Windows 2000

. Upgraded systems to Y2K standards and provided technical support for

Ingenium database and Kronos System.

. Assisted the Senior Network Specialist with troubleshooting of LAN and

WAN issues, wire management and network support.

. Created automated imaging script for desktops using Symantec Ghost

. Documented and created a process diagram for Imaging Systems

. Collected, documented and created an inventory of all devices on the

network that were the responsibility of Residence Operations

. Familiarity with the setup of Novell User Accounts

Environmental Contracting (N.A.), Inc., Benicia, CA

February 1995 - October 1999

Regional Project Manager

Full P & L responsibility, managed medium staff providing hazardous waste

management services including treatment, transportation, disposal, and

resource recovery. Supervised numerous refinery plant shutdowns that

included tank cleaning, hydro-blasting, plate and frame filtration,

underground storage tank removal, chemical cleaning and general

environmental service work. Supervised daily field operations including

hazardous waste handling and industrial maintenance to ensure safety

compliance and completion of project. Project leader for a variety of

projects at federal military bases, oil and food grade refineries, school

districts, city public utilities and private corporations in North America

and the Pacific Rim.

. Projects were completed on budget and ahead of schedule.

. McClellan A.F.B., Travis A.F.B, Hamilton A.F.B., Hickam A.F.B.

Erickson Inc, Richmond, CA

September 1989 - February 1995

(Privately owned Environmental/ Hazardous Waste Management Co.)

Project Manager

Managed large environmental projects of up to $10M at various oil

refineries and military bases in California.

. Exxon Mobil Corporation, Shell, Chevron Corporation, The Oil Shale

Corporation

. Developed contract and operated a materials recovery system for

Procter & Gamble Co. in Sacramento, California.

. Camp Pendleton, reclamation project

EDUCATION/TRAINING

Currently enrolled, University Of Phoenix- B.S. Information Technology

Martinez Technology Education Center - Microsoft Course Training

John S. Donaldson Technical Institute Associates Degree - Electrical

Engineering Technology,

Trinidad & Tobago Electricity Commission - Electrical Installation

Training

Fatima College - General Certificate of Education

SANS University

Peregrine Systems

Access Tables and Relationships

Novell

Introduction to UNIX

Introduction to JAVA scripting

Project Planning and Management

CERTIFICATIONS

MCSE (Microsoft Certified Systems Engineer)

MCP (Microsoft Certified Professional)

MCP+I (Microsoft Certified Professional + Internet)

ITIL (Information Technology Infrastructure Library)

A+ (CompTIA A+ certification)

NETWORK+ (CompTIA Network+ certification)

I-NET+ (CompTIA i-Net+ certification)

CIW (CompTIA Certified Internet Webmaster Associate)

CCA (Citrix Certified Administrator)

EWF System Administration (Certified - Edify Work Force Certification)

EWF Installation (Edify Work Force Certification)

Sniffer Troubleshooting Ethernet Networks (Certificate of Completion)

Sniffer Pro Analyzer (Certificate of Completion)

Compaq ASE (Certificate of Completion)

OSHA - National Safety Council Supervisor's Development Program

Hazardous Materials Training Testing - HM Docket 126F

Supervisor Hazardous Waste Operations - 29 CFR 1910 & 8 CCR 5192

Confined Space Entry - Title 8 CCR Article 108 & 29 CFR 1910.147

Bay Area Technician Training - BATT

United States Soccer Federation - E

PERSONAL DEVELOPMENT

IT Certifications Asterisk Open Source PBX

HTML CSS

VOIP PHP

Soccer Coach: Middle School, High School, and Premier Division Club

Contact this candidate