Customer Service Medical

Josh A. Chapple III

**** ***** *** *****

Casselberry, FL 32707

jachapple@gmail 407-***-****

Qualifications Profile

o Strengths/Accomplishments: Dynamic leadership and team-building

abilities. Exceptional interpersonal communication and networking

skills. Friendly attitude, team spirit and enthusiasm in communicating

with public. Exposure to streamlining business processes and enhancing

productivity levels. Ability to cultivate positive and enduring

relationships with clients and employees. Comfortable with presenting

and speaking in front of small groups or large audiences. Proven ability

to perform multiple tasks efficiently and under deadlines. Educated in

Marketing Strategies, Team Management and Business Plan Development.

o Technical Background: Technical proficiency in Microsoft Word, Outlook,

Power Point, Excel, Keynote, iWork, iChat, and iMovie. Provided

technical support to both students and staff for Mac applications and

support for the Learning Management Systems. Experience with CHCS,

Campus, SAMS and Web Help Desk database applications.

Educational Background

Master of Business Administration (2009)

University of Phoenix

Bachelor of Science, Entertainment Business (2007)

full sail University

Associates of Science, Recording Arts (2006)

full sail University

United States Navy (1998)

Naval Training/Corpsman Medical School

Honors and Affiliations

Perfect Attendance Award-Full Sail University 2006-2007

Audio Engineering Society Member 2006-Present

Music and Entertainment Industry Student Association Member 2007-2008

Submariner qualified 2000

Medal of Good Conduct and several letters of Accommodations

Professional Experience

Full Sail University - Winter Park, FL

AUG 2007 -Present

Technical Support Specialist

Executed technical support for online Master's and Bachelor's Degree

students. Collected and processed user comments, complaints and issues.

Helped develop better customer service by implementing Web help options for

more timely response. Trained faculty and staff members on the use of LMS

system. Answered questions about the online Learning Management System.

Participate regularly in department development meetings. Utilize well-

developed customer service and technical skills to interact with students,

instructors, admissions and guidance counselors.

Key Responsibilities:

. Maintained technical support for students in various Online Degree

Programs

. Executed all facets of technical management including ticket

management, website maintenance, report generation, and data entry

. Fielded of inbound calls, and answered questions regarding technical

issues and processes with the Launch Box (Mac Book Pro)

. Coordinated with tech support and instructors to efficiently resolve

application problems

. Assist with shipping and tracking of student books, computers and

materials

Immediate Medical Center- Savannah, GA

Oct 2003- Jun 2005

Medical Assistant

Maintain medical information and documentation of medical patients at

Immediate Med Patient Care Clinic. Coordinated and actively participated in

annual flu vaccinations. Handle all patient care vital signs, IM

injections, and blood draw and wound management within a clinical

environment. Educated patients on wound management, dieting and health

awareness. Provided excellent data entry and patient care record

management.

Key Responsibilities:

. Assisted physicians with patient care

. Maintained medical records

. Administered IM injections and Venipunture

. Gained proficient knowledge and skills with x-ray equipment

. Assisted Family Practice Physicians with patient care procedures

National Nephrology Association

May- July 2003

Patient Care Technician

Monitored, treated and documentation of medical procedures for patients at

National Nephrology Association. Handle all patient care vital signs, IM

injections, and blood draw and wound management within a clinical

environment. Educated patients on wound management, dieting and health

awareness.

Key Responsibilities:

. Starting and monitoring dialysis treatments

. Maintained medical records

. Wound management

. Administered IM injections and blood draws

. Maintained OSHA and HIPPA requirements

United States Navy-Guantanamo Bay, Cuba

Aug 2001-Mar 2003

Corpsman

Supervised and maintain immunization clinic for Guantanamo Bay civilian

patient care clinic. Interacted with civilian and military staff and

assisted with the building of Camp X Ray, detainee camp. Researched and

resolved customer issues in a timely manner.

Key Responsibilities:

. Treated military and enemy combatant

. Assisted in minor surgery procedures and vasectomy procedures

. Participated as part of the biohazard and natural disaster team

. Assisted with treatment of ER patients

. Photographer for dermatology patients

. Maintained SAMS Data entry for Reserve and Active duty

. Trained military staff on Electronic Healthcare Systems

United States Navy-Kings BAY, GA

Sept 1997- Aug 2001

Corpsman/Medical Assistant

Supervised and maintained immunization clinic for Kings Bay civilian

patient care clinic. Treated civilian and military staff and assisted with

minor medical procedures, patient care, training and record keeping.

Maintained security and logistical support for submarine while station

aboard USS Wyoming 742 ballistic missile submarine.

Key Responsibilities:

. Played a key role in maximizing the well being of military staff,

. Maintained damage control for the submarine

. Provided outstanding Patient Care

. Managed and maintained Immunization clinic

. Participated and trained on hazmat team

. Maintained records and billing codes

. Utilized CHCS for patient care records

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