Customer Service Sales

Peter M. Suchy

** ********* **** *********, ** **830 203-***-****

****.*****@*****.***

PROFESSIONAL EXPERIENCE

Synapse Group Inc., Stamford, CT (a division of Time Inc.)

Associate Marketing Manager, Internet

May 2007 - Present

. Develop new Internet offers and customized marketing programs for

marquee Internet clients

. Own P&Ls for all Internet clients, including several top 25 internet

retailers, to ensure optimized performance for each

. Manage testing and placement schedule for Internet clients which has

lead to roll-out of new control offer and a 25% increase in conversion

. Guide design team in creation of webpage design and layouts for all

offers

. Execute competitive analysis program enabling company to gather

additional insight into industry best practices

. Manage Search Engine Marketing campaigns and web content for consumer

and trade magazine destination sites

. Provide statistical analysis to guide decision-making and

prioritization for both marketing and sales & account management

departments

Coordinator, Marketing Operations

March 2006 - May 2007

. Oversaw all operational processes and served as primary contact for

Account Representatives and clients

. Partnered on special task force to reprocess $2.25MM of previously

failed customer orders

. Responsible for routing 250 projects annually from all business

channels to the Internet department for development

. Managed re-design and re-launch of consumer magazine destination site

Felicite.com/eWish.com, Stamford, CT

Client Relations Specialist

July 2005 - March 2006

0. Teamed with sales group to grow new client base by 25%, including

designing

1. Designed sales and marketing materials for acquisition of prospective

clients

2. Developed email marketing program for all customer touchpoints

including customer acquisition and customer service

3. Solved customer service issues as primary contact for all customer

service inquiries

Restoration Hardware, Greenwich, CT

Assistant Store Manager

November 2003 - June 2005

4. Managed sales staff of 20 sales associates including scheduling,

performance feedback, training, and interviewing

5. Partnered with District/Regional Managers to identify growth

opportunities for store, securing position as one of the top revenue-

producing stores

6. Collaborated with visual merchandising staff to ensure adherence to

brand guidelines and increase sales by providing an enhanced shopping

experience

7. Developed sales incentive programs for sales staff to motivate,

reward, and retain associates

EDUCATION

University of Connecticut, Stamford, CT

Bachelor of Science, Communication Sciences, 2005

Dean's List

COMPUTER SKILLS

Microsoft Office Suite, HTML, Business Objects, Omniture, PhotoShop, Adobe

PageMaker, Social Networking, ACT, Google Tools & Services, Search Engine

Marketing Tools (multiple platforms), several company specific programs.

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