Customer Service Administrative Assistant

VICKI Y. NESBITT

*** ***** ****** *Montg, AL **108

334-***-**** **********@*****.***

Profile:

Top-quality assistant with numerous years of committed, progressively and synchronizing of

office and other special projects with a high degree of efficiency .

Administrative maintenance:

•Able to handle multiple priorities. Reviews requests, schedules appointments, and

resolves problems requiring in-depth knowledge of department projects and progress;

receives, screens, and routes incoming telephone calls, places calls, receives visitors,

arranges appointments/travel, and maintains the executive calendar; coordinates travel

arrangements and schedules meetings, prepares agendas and materials for

presentations, and takes and prepares meeting minutes.

•Maintains inventory levels of office supplies and initiates purchase orders as necessary;

reconciles invoices and maintains current expense and submits travel and other

expenses for payment or reimbursement. Various & general clerical duties in support of

the office & group; while juggling multiple yet competing priorities such as i.e. sorting and

distributing mail, office dispatcher.

•Maintains effective and accurate filing systems that provide a quick reference database of

records, including but not limited to, staff personnel records, time sheets, statistical and

financial reports that show the department’s accomplishments, productivity levels,

operating cost, etc.; releases information according to company policies and procedures;

audits files at specific intervals to identify and purge outdated or unnecessary items, and

ensures confidentiality of records.

•Actively learning and understanding the implications of new information for both current and

future problem-solving and decision-making opportunities. Able to critically think using

logic and reasoning to identify the strengths and weaknesses of alternative solutions,

conclusions or approaches to problems or client goals.

Software: *Microsoft Office, and Tools, *People Soft *CICS *Visual Expression *C *C+

*CPMS *Paradox *DOT HOST *Visual Basic *Java *Adobe *Intro SQL* website

development;* basic operations /Internet research and several other programming

capabilities.

EDUCATION:

* B.S. in Applied Computer Science. (Deem Dec.2011 graduation) Troy University, Montg,

AL

* Certificate of Completion - April 2000 - Study of Electronics - J.F. Ingram State, Deatsville,

AL

* Certificate of Training - June 1990 - Computer Technology - Southern Technical College,

Montg, AL

Professional Experience:

General Office Clerk II – 187th Fighter Wing Air Force, Montg, AL 03/2010-06/2010 Federal

Contractor

• Evaluate data, input prescreening information, and filing, faxing, and ordering

supplies. Prepare worksheet – also office charts. Ensure all prescreening for recruits

are completed. Prepare new recruit orientation, packages. Performs tasks associated

with the validation and updating of fee information in IVIS, recording, research and

disposition of funds received, and recording and routing of forms and documents

received. SIGINT, AFRISS and GSA experience identifying and resolving user

applications. • Experience with NSANET.

• Evaluate data, input prescreening information using federal GSA, Excel

spreadsheets, Lotus Notes and Microsoft Office. Provide each new recruit

information and airman correct training documentation and materials. Ensuring the

Privacy Act and the Freedom of Information Act

• Provide each new recruit information and airman correct training documentation and

materials. Assist in successfully meeting monthly recruiting goals is vital to the Air

Force mission. Being accommodating to all entrances in assisting recruiters’ with

answers, paper work, and appointments. Ensuring the Privacy Act and the Freedom

of Information Act.

Document Specialist – Temp Assignment – 08/2009-09/2009 via Aerotek Temp Agency

Administrative Support Assistant II – 02/2009 to 03/2009 - Montg, AL

Administrative Support Assistant I – 01/2004 to 02/2009 Dept of Transportation – Montg,

AL

•Data processing, departmental software: DOTHOST, CICS, CPMS, People soft and E-Skill

training in Programming, Java, VB. Net, Crystal Reports, JCL, Lotus Notes to name a

few. Electronic filing using Hummingbird software. Collection, compilation and tracking of

data and statistical information for Monthly Material Receipts (Utilities), Services Render

Invoices. Which are monitored thru CPMS, DOT host and (some) Protégé Program,

CICS, CPMS, Protégé’ applications. Office dispatcher with knowledge of DOT

compliance by follow ups with road workers and drivers. Assist in the production of

engineering documents, maps, and reports. (GIS) Assist in preparing proposal

documents and digital filing.

•Manages accounts including fund accounts, vendor accounts, business license accounts,

grant project accounts, support documents following departmental policy and procedure,

and in some cases, federal and state guidelines in order to ensure that accounts are

properly charged, funded and balanced. Matches receipts to bills to ensure accurate

charges and billing. Monthly Material Receipts (Utilities), Services Render Invoices,

monitor thru CPMS, DOT host and (some) Protégé Program.

•Coordinate and facilitate orientation; collect and compile appropriate paperwork for

personnel records; & payroll, conduct exit interviews. Operations of State Radio for

dispatching other data transmitting equipment. Prepare time tracking worksheet – also

maintain employee files and office charts. Conduct new hire orientation, packages,

benefits, office space. Maintain PeopleSoft program which allowed the setup of

employment vacancy, interview setups, offer letters, backup to new hire software.

Administrative Assistant - 07/2003 to 12/2003 - David Kahn & Real Estate – Montg, AL

•Assist agents with securing titles, and deeds to properties of interest for sale or lease.

Assist the rental department with applications and securing keys. Receive, assist or route

inquiries received via Switchboard operations, email and walk-ins. Responsible for

administrative tasks such as appointment setting, faxing, copying, and transferring

databases and relocation packages.

•Maintains integrity of the paid and open file system for all vendor invoices, program, etc.

Checks account numbers on the computer to ensure that funds are available to cover the

expenditure and to ensure that the proper accounts are being utilized. Makes corrections

to accounts based on errors or discrepancies found. Solicits price quotes for minor and/or

major purchases.

•Resolves vendor issues, prepares debit memos on returned items responding to vendor

inquiries compares against PO and receiving information. Compares records, edit

reports, etc. identifies inaccuracies or omissions. Prepares invoices for services

rendered. Lists charges to the account as well as payments and credits. Standard

bookkeeping and accounting principles and procedures

NOTE: Maintaining high-level of confidentiality - Level 2 secret sensitivity security

clearance. Over six (6) years of retail sales and customer service experience. Willing to

relocate!

Contact this candidate