Professional Summary: Founder and CEO, zedsbrain.com, LLC (IT Managed

Services & Consulting - Unix/Linux/Windows senior-level professional

with over 12 years (7 years as an SA/DBA) of experience working in a

technology/business capacity managing systems, leading people, projects,

and teams both domestic and international; demonstrated abilities in the

planning and delivery of key project initiatives for small and large-scale

implementations with budgets of up to $10 million; advanced-to-expert

knowledge in open-source tool-set; skilled in the installation,

configuration and administration of BSD, Linux, and Windows systems;

dedicated to excellent customer service, self-directed leadership and

employing analytical and problem solving methodologies to solve simple and

complex problems - strong communication, documentation and team-working

skills. Specialties: Systems Engineering/Administration and analysis,,

storage, backup and recovery, capacity planning, database administration,

software and hardware support, log monitoring, large scale project

management and implementation.

PROFESSIONAL HANDS-ON TECHNICAL EXPERIENCE

Founder: Zedsbrain - Start-up. http://zedsbrain.com - 2009 - Present

--Provide automation approaches utilizing the open source tool set for OS

deployment and provisioning, backup and recovery, configuration

management,and application deployment for small to medium-sized businesses.

We utilize open source tools and methodologies to solve real business

problems:

--Utilization of cobbler, puppet, ruby, ZFS pools, LVM, XEN to drive value

throughout our prospective clients' organization

--OS utilization/RDBMS: OpenSolaris, BSD UNIX, SuSE, Fedora, Debian,

Windows; MySQL, Oracle 9i

--Cloud Tools: Amazons EC2, eucalyptus, Ruby, poolparty

--Smart business decision-making for partnering with business and

consulting firms

PROFESSIONAL BUSINESS EXPERIENCE

Group Manager - Citigroup Employment dates: January 2007-2010

(Citigroup Employee): Ops Group Manager, Project Manager

--Managed the day-to-day operations and strategic direction of a former

card services start-up, responsibilities included the management of 4 lines

of businesses (4 direct reports - 40 persons total) Also responsible for

managing the vendor relationships of a global call-center, and back-end

authorization and settlement processor

--Assisted in the transition/integration (after acquisition by Citigroup)

from start-up to mature organization.

--Spear-headed renegotiation of back-end-processor contract resulting in

$13 million savings over 10 years

--Provided initial direction and oversight for direct reports to transition

to least expensive and most flexible card personalization and fulfillment

vendor resulting in 2.5 million savings

--Directed and provided call center head direction to transition to low

cost quality call center provider for a 35% cost savings in Costa Rica

--Worked closely with technology on projects ranging from scalability,

infrastructure support, and application enhancements. Global business

sponsor for global roll out of call center in Asia; participating in RFP

process to choose call center vendor in both Asia and the UK

PROFESSIONAL TECHNICAL/BUSINESS EXPERIENCE

Senior Project Manager/Senior Business Analyst/Business Analyst - 2004-2007

--Led the Implementation of a large-scale business infrastructure move

requiring the coordination of software, hardware, network engineering,

application support teams.

--Led a team of persons (across several businesses) to successfully move

the entire Lockbox Operations site (comprised of more than 200 hundred

persons, numerous network devices, telecommunications equipment, desktop

computers, and track controllers; zero impact to 2500+ client base worth

$10 million+

--Hired and recruited 20+ technical/business analyst for mission-critical

production support Lockbox operations and passport operations in

California, Illinois, and Delaware (technical temps and data services

persons including one manager) to support incoming federal government for

public sector business.

--Led an initiative to build a web portal its primary objective: to

centralize all operations Information so it is easily accessible to the

floor managers and to Senior managers. Direct hire of 5 persons (3 project

managers, 1 developer (.NET), and one excel analysts

--Managed and supported NICE Logger; performed as a Witness (call recording

systems) Administrator; executed backups for PBX and in-house ACD system

(HPUX on Compaq hardware) for Citibank's Cash Management site in New

Castle, DE - 2000+ person site.

--Developed software utility to assist the software developers in managing

the migrations of wholesale/retail lockboxes from legacy VAX. This utility

was written with UNIX utilities to perform data migration, data scrubs,

data repository creation. This utility reduced the time line for migration

from 3 to 5 years to 1.5 years. Savings $1 million+.

--Performed as the COB/Disaster recovery Lead for Customer Service which

included phone systems, customized workstations, and internal applications

to ensure continuity of business during short-to-long-term outages.

-Defined and implemented an integrated approach to business continuity

planning. Worked closely with business units, IT infrastructure, and

external vendors to ensure that customer service could recover mission

critical production voice systems; wrote and developed a business

continuity communication/training program used by over 200 employees within

the client services organization - used for audit and compliance adherence.

--Managed site ACDs for large OPS/IT business units assigning agents, hunt-

groups, interfacing with telecommunications groups, and managing the

processes that support the needs of the businesses. Resolved phone

extensions issues; maintained existing call center environment including

vector writing, specific call treatment flows, and switch capacity

planning. Performed business activities for the Witness (agent monitoring

system) and Nice Logger (tel-com call recording system): pulling and

storing call recording for later review by the management team.

PROFESSIONAL TECHNICAL/BUSINESS EXPERIENCE

Systems Analyst - Citibank 1999 - 2004

--Oracle Production DBA, Opened and monitored Oracle vendor trouble tickets

until resolved

--Supported and manage connectivity between network switches and Servers

(Catalyst and Cabletron Systems Automated tasks via UNIX shell scripts

(bash, ksh)

--Managed IP address space for network segment tied to DNS authoritative

server

--Supported data, network, and systems architecture and administration for

UAT organization

--Administered Linux systems in a production environment

--Provided installation and operations support for UNIX OS, software and

hardware

--Provided overall network, systems and software architecture and design

support

--Enhanced and customized Open Source software with PERL and PHP

--Developed configuration management procedures for systems and IP networks

utilizing standard UNIX utilities

--Performed migration, upgrade and patch management and wrote associated

documentation: Apache, Oracle, Test Director

--Maintained Linux based storage systems including RAID and NAS

--Built and managed disk and database backups for LAMP servers (Linux

Apache MySQL PHP)

--Installed, configured and maintained various Linux and based services

including MySQL 4.x, SAMBA, and SMTP

--Developed Web based DB reports generation and querying software: excel,

SQL, PHP, Oracle, MySQL, MSAccess

--Performed Linux server hardening and tuning

--Performed installation, maintenance and problem resolution of OS,

networks, software and hardware

--Provided business continuity planning and capacity planning solutions

--Provided technical specs for internal and customer infrastructure

--Facilitated data center builds and moves

--Participated and managed in a 24x7 on-call operations environment

--Installed, configured, provided data migration and reporting for Oracle

applications

--Provided Systems Administration support for non-production heterogeneous

mini data centers and labs

PROFESSIONAL TECHNICAL EXPERIENCE

Systems Analyst - DuPont (CSC Consultant) 1998 - 1999

--Planned and implemented migration/integration of 200+ science-based

workstations, utilizing Unix (Solaris 2.5) server integrating SAMBA

--Provided network and systems support to science and business units

--Designed, organized, and implemented workstation training for 200 end-

users

--Designed and implemented test-lab

--Designed/Developed internal site for business use

Computer Consultant - Kinkos - Employment dates: 1996 - 1997

--MAC Administrator

--Provided Network (LAN) Technical Support for business applications

TECHNICAL SKILLS

Hardware: Digital, Dell, SUN Blade Servers, Compaq ProLiant servers,

various consumer grade x86 systems host bus adapters, switches, terminal

servers, switches, hubs, bridges, routers, UPS systems, cabling (punch

downs/tracing)

Internet Admin: Apache, IIS, TCP/IP, DNS, SSL, SFTP, firewalls and filters

(software and kernel based), AppleTalk, DHCP, Samba

Programming: PERL (5.x), Unix shell (sh, bash, ksh, sed, awk), SQL, CGI,

PHP (v 4.x), HTML, PHP, Ruby

Protocols: TCP/IP, Token Ring, HTTP, SSL, SMTP, IMAP, POP3, NAT, NFS, FTP,

ICMP, UDP, ARP, RPC, LP, X11, LDAP, PPP, FDDI

Databases: DBA: MySQL 4.x and 5.x, Oracle 7 to 10g, SQL Server, SQL

programming

Applications/Utilities: Veritas, PGP, TestDirector, Visio, Amanda, rsync,

rcs, cvs, make, ant, git, tripwire, aide, lsof, sar, GhostScript, VNC, MS

Office & Project, PowerPoint, OpenOffice

Methodologies/Frameworks: Capacity Planning; Backup/Disaster Recovery,

Security OS Hardening; Business Continuity Planning; Systems Analysis,

Systems Life Cycle; Design; Software Development Life Cycle, Rails, TomCat

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