Customer Service Sales

Eric W. Gisler

** *. *******

Sullivan, IL, *****

208-***-****

**********@*******.***

Objective

To work within an innovative and growing organization in a capacity that

allows me to deploy my full range of analytical, planning and international

business talents and continue to develop my professional skills.

Education

1993-1995 University of Utah, Salt Lake City, Utah

. Master of Arts in Political Science (Political Economy)

. Emphasis: International Political Economy and Economic Development Policy

1986-1991 University of Puget Sound, Tacoma, Washington

. Bachelor of Arts, Cum Laude, in Asian Studies

. Emphasis: East Asian Economics and History, Chinese Language

. Honors: Phi Beta Kappa, Phi Kappa Phi, NEH Grantee, and National Merit

Scholar

Experience

Summary

Progressively more responsible positions as a demand planner in materials,

operations and sales, and as project manager. In these roles, I have

utilized a wide range of ERP systems with office software to extract,

analyze and present sales, inventory, operations, and competitive data for

corporate decision-making.

4/7/08-6/26/10 Manager of Forecast & Trend Analysis, Agri-Fab, Sullivan,

Illinois

Demand Planner, Sales Decision Analyst, Forecast Manager

. Managed forecast for 2-year period, coordinating regional sales manager

expectations for customer demand

. Coordinated with master planners on capacity loading and factory

scheduling

. Improved and expanded POS (Point of Sale) analysis for predicting

customer replenishment patterns

. Developed correlation studies of extrinsic indicators (e.g. housing

starts, prime rate, weather) that predicted customer buying trends

. S&OP implementation team

10/2005 - 12/2007 Planner, MQ Whiteman, Boise Idaho

Demand Planner, Master Planner, Production Planner

. Created analytical tools for a 13-month forecast, based on customer

demand and sales data

. Executed rolling 13-month forecasts for model families in a SAP ERP

system

. Executed MRP data for production orders on a 14-day basis for Lean lines

. Coordinated with inventory control on location control, inventory

accuracy and cycle counting scheduling within a Lean environment

. Coordinated with purchasing for inventory shortages, master data accuracy

for proper MRP calculations and lead time trouble shooting

. Coordinated with engineering on ECO effectivity, BOM accuracy and new

model introductions

. Prepared analytical tools and executed a rolling forecast for spare parts

for customer service, working daily with corporate headquarters for

maximized customer service with balanced inventory costs

7/2005 - 10/2005 Planning Consultant, Boise Idaho

. Analyzed current business practices in planning and operations

. Interviewed personnel for specific problems, opportunities for

improvement to organization

. Prepared ongoing reports to management for methods to rectify planning

and operational challenges

9/2004 - 4/2005 Treasure Valley Business Group, Eagle Idaho

Demand Planner

. Created ongoing plan to match production from 35 suppliers with sales

demand

. Negotiated time and quantity--sensitive schedule with suppliers in

virtual inventory model

. Responsible for global supply and inventory for 200+ SKUs at suppliers

and warehouses

. Updated daily with sales on current and projected needs to produce

regular forecasts for suppliers

. Reconciled monthly inventory balances at public warehouses and approved

warehousing invoices

. Superuser for SAP inventory reporting, query use, shipment histories, and

invoice tracking

. Coordinated packaging inventories at suppliers for decisions on reorder

schedules as well as price/quantity brackets

7/2001-9/2004 J.R. Simplot Co., Boise, Idaho

Inventory Planner (Food Group)

. Planned production for multiple product families (400 SKUs)

. Responsible for global inventory of assigned product families

. Coordinated inventory deployment to forward warehousing system with

logistics personnel

. Responsible for reporting of short, excess and aged inventories for

division

. Communicated regularly with sales & marketing, forecasting and plant

operations for right-sizing production

. Analyzed sales histories for improved production timing and seasonal

inventory balancing

. Designated departmental liaison for ERP process improvement (JDE)

. Coordinated product inventories for international sales, including

forward staging and new product introduction

12/2000-5/2001 MCMS, Nampa, Idaho

Master Planner/Scheduler

. Master scheduled production for customer-focused manufacturing lines

. Responsible for all inventory driven by master schedule-MPS

. Tracked forecast accuracy with analysis for trends, patterns and bias

. Verified capacity and material availability for operational success

. Reported capacity and material cost implications of forecast changes and

what-if simulations

. Coordinated operations, planning, and purchasing activities in service of

committed plan: chair of weekly production plan meeting-SOP process,

(cross-functional teams)

. Worked with sales for new business commitments as well as change requests

for existing customers

. Analyzed historical shipment and demand data for construction of planning

bills of material

. Determined best capacity and material acquisition solutions to changing

conditions and forecasts

1995-2000 SCP Global Technologies, Boise, Idaho

Production and Material Planner

. Generated and maintained a daily production schedule for manufacturing

. Forecasted material and human resource requirements for production

. Reported forecast accuracy, capacity loading, inventories and financial

impact

. Process improvements in planning module of enterprise-wide ERP system

(Oracle)

. Coordinated ISO 9001 certification documentation for planning department

. Inventory effectiveness metrics: turns, fill rates, shortage tracking

and Available To Promise

. Coordinated daily with purchasing, sales, customer service, manufacturing

and warehousing

. Analyzed inventory transaction history for proper accounting and

disposition of excess, inactive and obsolete SKUs

Planner and Data Analyst for Customer Service

. Planned and forecasted spare part requirements for procurement utilizing

a range of analytical tools

. Reliability and usage history analyses: echelon stocking of warehouse,

depots, customer sites and third party logistics use

. Monthly, quarterly reporting: budgetary performance, on-time delivery

metrics, shipment volume and revenue

. Warehouse and depot inventory efficiency analyses: turns, slow moving

items, fill rates and OTD

. Planning group team leader

. Change control for company and customer inventories: End-of-Life,

revisions

Skills

. Microsoft Office Suite: Excel, Word, Access, PowerPoint, Outlook

MapPoint and Project

. SAP (superuser) Inventory, Planning

. Oracle R11 (superuser): Inventory, WIP, Planning, Engineering, MRP

. Baan: MPS, MRP, all aspects of production orders

. Webplan (advanced planning software): workbook design, expression

construction, filter construction

. Mandarin Chinese

Training

. 2006 Lean techniques

. 2000 "Train the Trainer" course for teaching APICS CPIM courses

. 2000 "Project Success" Consultants: Project Management Training

. 1998 University of Wisconsin-Madison Management Institute: Inventory

Management for Service Parts

Certifications/Associations

. CPIM (Certification in Production and Inventory Management)

. APICS (Association of Production and Inventory Control)

. Taught APICS courses in planning, inventory and supply-chain management

Personal Interests

. Hunting

. Kayaking

. Hiking

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