Manager Customer Service

Regina C. Cotton, PHR

*** ******** **** . **** ****, Tennessee 37769 . Cell - (865) 209-

**** . ***********@*****.***

July 30, 2010

I have over twenty years of diverse management experience. I am a

"hands on" Professional and enjoy working with employees to help break

down the barriers that sometimes exist between front line employees

and management, resulting in an excellent team that is willing to give

100% and expect to be held to a high standard. My experience in the

manufacturing environment covers every aspect from employee relations

to quality and results in a successful operation. I have learned many

lessons through plant closures and acquisitions and work well within

budgetary controls as a result. I work well during the most stressful

situations, such as company closures and layoffs, or growing at such a

rate it is difficult to maintain the workforce (emergency staffing for

FEMA during Katrina) and I have always exceeded expectations and met

the deadlines set.

Overview of Experience and Responsibilities:

Facilities ranging from 20 employees to over 1400

Knowledgeable of all HR employment laws; Title VII, ADA, FLSA, EEOC

etc.

Emergency staffing for FEMA, (recruited over 500 employees within 3

months)

Government Contracts: FPS, DHS, EPA, NARA, GSA, DOE & FAA

HRIS: ADP, Ceridian, Abra, Kronos, Peoplesoft, Commence, Cost Point

Payroll & Compensation Programs including Wage Determinations & CBA's

Development, Administration & Communication of Policies & Procedures

Benefit Administration & Leave of Absence

Employee Incentive Programs

Safety & Security Programs

Responsible for budget goals; payroll, inventory, scrap, benefit

costs, etc.

Ensure Productivity & Quality Guide Lines are met.

Employee Assistance Programs and Care Center Operations

Worker Compensation Claims Administration

OSHA & TOSHA Compliance

Responsible for District Diversity Plan

Responsible for Community Involvement Programs

Supervisor & Customer Service Training

Employee Training & Career Development Programs

Employee Recruitment & Orientation Program

International Start-up Operations

Plant Acquisitions and Plant Closures

Member of Strategic Planning Team

Union and Non-union Facilities

JCAHO Compliance & ISO9000 Compliance

The key to being a successful Plant Manager is budgetary controls,

setting high standards and maintaining them and employee relations.

Once a solid, content workforce is established, planning for future

growth and cross training the existing workforce will help assure that

the company goals and objectives will be met and profitability will

increase.

Salary is negotiable. However my current salary is $80,000 with

bonus potential of up to 25%.

Thank you for your time and consideration.

Regina C. Cotton

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Regina C. Cotton, PHR

527 Stephens Road . Lake City. Tennessee 37769 . Cell: 865-***-****

. ***********@*****.***

HR Manager Home Depot, Inc.

03/2006 - Present Knoxville, TN (District #102 - 9

stores)

HR Generalist II Security Consultants Group, Inc.

(Security Staffing)

05/23/03 - 03/2006 Oak Ridge, TN 37830

HR Director Marlock, Inc (Home D cor Manufacturer)

10/01 - 05/23/03 (Closed) Maynardville, TN 37807

HR Manager Samlip America, Inc. (Automotive

Manufacturer)

06/01 - 10/01 (start up only) Clinton, TN 37716

Regional HR Manager Allied Digital Tech., Inc.

(CD/Video Manufacturer)

02/97 - 06/01 (Closed) Clinton, TN 37716

HR/Payroll Administrator Procare Home Health, Inc.

07/88 - 02/97 (Closed) Oak Ridge, TN 37830

Experience/skills/responsibilities:

> Successful start up of Korean automotive manufacturing company.

> All HR administrative and maintenance functions assuring compliance

with all Federal and State regulations.

> Knowledgeable of all state and Federal laws and regulations: EEOC,

FMLA, FLSA, OSHA, ADA, etc.

> Development of company Policy & Procedures in conjunction with

company goals and strategic planning.

> Responsible for overseeing all employee disciplinary actions to assure

compliance and consistency as outlined in company policy.

> Successful administration of in-house harassment and discrimination

investigations, as well successful administration of DOL, EEOC & ADA

claims.

> Responsible for regional offices in Atlanta, Georgia, North Carolina,

Florida and Tennessee.

> Ensure that all job descriptions are accompanied by detailed Six Sigma

process instructions.

> Responsible for maintaining meeting budget, ensuring profitability,

ie; payroll, quality (scrap), training, benefits, hiring, etc.

> Development of job descriptions and performance evaluations as one

coinciding document.

> Training responsibilities include: ensuring that monthly training

goals are met, ensuring that store participation at training road

shows are high, ensuring that the mentor and coach programs are

utilized, providing internal candidates with career progression goals

and tools to meet those goals, and developing training programs and

guides for areas in need of improvement.

> Responsible for Affirmative Action Program and recruiting diverse

candidates to meet AAP Goals.

> Responsible for District Diversity Committee and program events.

> Responsible for Community Involvement and Team Depot Projects.

> HR and Payroll systems: ADP, ABRA, Ceridian, Kronos & People

Soft, Cost Point.

> Administration of employee garnishments and child supports payments as

outlined in Federal and State laws.

> Administration of Wage Determinations and Collective Bargaining

Agreements for Homeland Security Contracts to assure compliance.

> Responsible for assuring HR compliance with JCAHO regulations.

> Administration of FPS, DHS, EPA, NARA, GSA, DOE & FAA contracts pre-

employment protocol and monitor for compliance.

> Implemented monthly Newsletter and Employee Suggestion Program to

increase employee involvement.

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Regina C. Cotton, PHR

527 Stephens Road . Lake City. Tennessee 37769 . Cell: 865-***-****

. ***********@*****.***

Experience/skills/responsibilities (cont'd):

> Developed Compensation program that coincided with Cross Training

Matrix to entice cross training and allow pay increases based on skill

and experience level.

> Development of Lean Manufacturing Program by cross training which

allowed more flexibility to rotate employees where needed and by

monitoring and enforcing attendance policies and consistent

disciplinary actions.

> Direct supervision of HR/Payroll staff and responsible for overseeing

Supervisory staff to assure consistency and assure that policies and

procedures are followed in all departments.

> Successful administration of unemployment and workers compensation

claims. Development and administration of employee

security/identification program.

> Implementation and administration of Employee Career Development

Program to assure consistency and provide opportunity for advancement.

> Benefit administration, COBRA and HIPAA administration and 401-K and

profit sharing plans.

> Safety programs to insure employee safety as well as OSHA & TOSHA

compliance.

> Conducted continuous Supervisor and employee training programs, such

as: Sexual Harassment, Open Door Policies, Discrimination, Employee

Turnover, Disciplinary Actions, Conducting Effective Performance

Appraisals, Cross-training & Lean Manufacturing, FMLA and Safety.

> Implementation and administration of Employee Involvement and

Recognition Programs.

> Implementation and administration of TN Drug Free Workplace Program.

> Successful completion of Employee Assistance Program after plant

closure, including: Community, Job Fairs, TennCare & unemployment

enrollments and NAFTA approval for continued education.

Education:

AS Degree - HR Management

Professional Certification:

PHR - Professional in Human Resources since 12/2002

Professional Memberships:

Tennessee Valley HR Association

Anderson County HR Association

References available upon request.

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