DAVID P. BATTSON

**** ****** ****

Memphis, TN **119

931-***-**** abl6gs@r.postjobfree.com

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CAREER SUMMARY

Insurance Claims Executive with experience in Auto Casualty, Medical and Disability Evaluation

Management, Material Damage, Commercial Auto, and Homeowner Property Claims. Experienced in

SIU Management, Customer Service, Processing, Marketing, and Operations. Public Speaker with

superior communication and organizational skills. An innovative leader and motivator of people.

PROFESSIONAL EXPERIENCE

DIRECT GENERAL INSURANCE Memphis, TN 1/2009-Present

Regional Claims Director

Manage 128 employees with 5 Claim Manager direct reports covering Tennessee, Georgia, Louisiana,

Arkansas, and Mississippi, with full budgetary responsibility of $10.6Mil. Manages Litigation, and PPA

Auto Casualty, Material Damage, and SIU.

• Managed through organizational transformation including several key management changes.

• Created professional claims organization starting from the top down in Memphis.

• Improved customer service through implementing new measurement tools.

• Reduced leakage from 15% to 4.3% in 8 months.

UNITRIN SPECIALTY INSURANCE Woodland Hills, CA 2003-2008

Regional Claims Manager

Managed 103 employees with 4 Claim Manager direct reports covering California, Arizona, Nevada, and

New Mexico, with full budgetary responsibility of $8.5 Mil. Managed Litigation, Commercial Auto, PPA

Auto Casualty, Material Damage, and SIU.

• Improved Customer Service from 52% to 85% positive and implemented measurement tools.

• Full budgetary control of ULAE and ALAE operating expenses, with reduction of

$750,000 in Independent Adjuster expenses in first year.

• Demonstrated improvements in all lines of profitability as measured by averaged paid losses

in quarterly and annual trends.

NATIONWIDE INSURANCE

SIU Regional Manager-Great Lakes Region 2002-2003

Claims Regional Director-Southwest Region 1998-2000

Claims Division Manger-Washington State 1995-1998

Managed all Casualty, Material Damage, Homeowner/Property, and Litigation claims with 137

employees in a 16 state operation, with responsibility for 15 direct reports in Denver, Phoenix, Las Vegas,

and Salt Lake and budgetary responsibility of $9.4 Mil.

• Accountable for reduction in ALAE and ULAE.

• Centralized appropriate functions and reduced redundant processes thus improving

employee productivity by 18%.

• Directed plan for merging Nationwide with Allied claims personnel and systems.

• Continued to maintain regional effectiveness during transition and merger.

• Implemented innovative workflow procedures to better utilize existing personnel to

accomplish additional tasks through cross-training. Capacities were also set, allowing

for measurement of weekly, monthly, and annual performance versus realistic goals.

• Aggressively organized management team to continually monitor individual and district

capacities and performance, and to quickly place low performers on action plans and

progressive discipline. This resulted in higher performance and lower turnover.

AIG SPECIALTY INSURANCE Phoenix, AZ

WESTERN REGIONAL DIRECTOR 2000-2002

Managed PPA Auto Casualty, Material Damage, SIU, and Litigation for the 6 Western states region

including 14 direct reports. Had full budgetary responsibility and Human Relations oversight.

• Responsible for expanding into new markets (California) and reducing ALAE and ULAE

• Took the worst region and made it into 2nd best in company.

• Implemented a SIU program which helped to cut severity by reducing auto theft by 20%.

REPUBLIC INSURANCE Seattle, WA 1993-1995

Washington/Oregon Claims Manager

• Managed Homeowner Property Claims for the states of Washington and Oregon.

STATE FARM INSURANCE Salem, OR 1985-1993

Agency/Claims Liaison

B.I. Supervisor-Supervised 6 Claim Reps

PIP Supervisor-Supervised 5 PIP Handlers

Material Damage Supervisor-Supervised 8 Claim Reps and 5 Clerical

Estimating Supervisor-Supervised 5 estimators

Combination BI and MD Field Claim Rep

SIU Investigator

Education

B.S. Degree, Criminal Justice

Rollins College, Winter Park, Fl

Four Parts CPCU, and IIA completed

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