Quality Control Assurance

Shaun Dimitri Perryman

**** ****** ****** *** *

Huntsville, AL 35810

Home Phone: 256-***-**** Cell Phone: 256-***-****

Email: *********@*****.***

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PROFESSIONAL OBJECTIVE

An entry level position utilizing my communication, leadership, budgeting, and

coordinating skills to increase staff, efficiency and productivity of a service company or a

city, state, or federal agency.

PROFESSIONAL EXPERIENCE

West Corporation, Huntsville, AL 10/2005 to present

Supervisor

• Encourage assigned member team to meet goals such as efficiency, quality assurance, schedule adherence, and

company policies and procedures

• Provide and Lead one on one counseling by giving constant feedback through appraisals and issuing

Performance Improvement Notices

• Supervise numerous agents during any given shift

• Develop action plans to improve agent performance

• Update and Maintain a significant amount of files containing sensitive and personal information subject to U.S.

Privacy Act policies and restrictions

• Create Excel and Word documents for reporting supervisor

Mobile Parks and Recreations Department Mobile, AL 01/2004 – 09/2005

Instructor

• Tutored Algebra, basic Math, and basic computer skills to high school students and adults that are

seeking to improve their scholastic propensity

Integrity Media, Mobile, AL 09/2003 - 09/2005

Warehouse and Inventory Quality Control Specialist

• Processed Internet-based media orders and returns for national and international customers on behalf of

the organization

• Operated 10-key punch to generate necessary invoices to accompany received media orders

• Executed inventory and quality control for over 5,000 company assets with a minimum value of over

$30,000

Operation L.I.F.T. (Non-Profit Organization), Montgomery, AL 07/2001 – 09/2003

Associate Director

• Consulted during the conception of the organization and executed steps to bring it into existence;

Oversaw organizational operations including acquisition of facilities, personnel and equipment;

Coordinated with housing officials on issues relevant to programming and resident concerns; Developed

social service and computer training programs

• Assisted with establishing the operational budget and resource bases; Collaborated on organizational

direction and led it toward set objectives and goals in keeping with its mission, Coordinated with

community leaders and city officials to support organizational programs

• Serviced the community with computer training, food and clothing, a talent development center and quality

of life improvement seminars.

EDUCATION BACKGROUND

University of Phoenix Online, Phoenix, AZ

Master of Business Administration, 2010 – present

Auburn University Montgomery, Montgomery, AL

B.S. in Business Administration, 2003

Bishop State Community College, Mobile, AL

Associate in Computer Science, 1999

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