Project Manager Customer Service
Resume:
JOANNE MARIE HANLIN
HAVERTOWN, PA 19083
abl6dv@r.postjobfree.com
OBJECTIVE
To incorporate twenty-five years of experience in Application training,
Systems training, Imaging Management,
PACS, and Information Systems within your organization. I believe that my
unique background will be of value as an integral member of your
organization to complement mutual goals and expectations.
CERTIFICATIONS / MEMBERSHIPS
ARRT : American Registry of Radiologic Technologists -Member
ASTD: American Society of Training & Development -Member
ISSSP: International Society of Six Sigma Professionals -Member
EDUCATION
SpringHouse Education and Consulting Services, Exton, PA
2008
Crystal Report Writing
Widener University, Chester, Pa.
2002
B.S. Allied Health / Business Summa Cum Laude
Related Courses: Statistics; Management; Business Law;
Financial Management and Accounting
Delaware County Community College, Media, Pa.
1993
Related Courses: COBOL; Novell Service and Support
Chubb Keystone Institute, Springfield, Pa.
1993
Related Courses: Mainframe & PC platforms; Operations & Applications
JCL; JECL
Thomas Jefferson University, Phila., Pa.
1973
Related Courses: School of Radiologic Technology
Academy of the Holy Child, Sharon Hill/Rosemont, Pa.
1971
Related Courses: Academic Program
EMPLOYMENT
Albert Einstein Health Systems January 2005 to
November 2009
Phila. PA 19141
PowerScribe Administrator / RIS Analyst / PACS Analyst / Systems Trainer
. Identified cause and provided recommendation to correct and prevent
future occurrences resulting for the misuse / reactivation of
previously released Provider Identification codes. Identified several
thousand reports from the originally identified six (6) providers
affected by this practice.
. Project Manager for the integration of the Mammography Module. This
application ensures electronic tracking for patient care,
recommendations, follow-up letters and reporting processes for the FDA
and ACR regulations
. Project Manager for the integration of Nuance PowerScribe Voice
Recognition. Product reduced report turn-around-time for the patient
EMR by 85%
. Supports Radiology Systems to facility staff and physicians, including
after hour call center.
. Monitor systems and perform daily maintenance
. Investigate, report and resolve anomalies and exceptions within the
RIS and PACS applications
. Investigate report and resolve dictated reports and reports with
addendums that failed to upload as identified through PowerScribe
query report functions and through interface errors.
. Performs end user training for RIS and PACS for all approved facility
staff and Voice Recognition training for Radiologists, Radiology
Residents, Cardiologists, Cardiology Fellow and Vascular Surgeons
. Responsible for development of Training Programs for RIS; PACS; CPACS;
Voice Recognition; QA/QC
. Responsible for the development of all training materials, handouts,
training schedules and locations
. Responsible for the development of CBT for PACS system training
. Create training evaluations and application competency check lists
. Implemented Protocol Worklist functionality to improve patient care.
Protocols created for MRI Neuro, Body and Ortho procedures; and CT
Neuro, Body and Ortho procedures.
. Implemented consolidation of RIS security access groups, originally
built by functionality, into separate security access groups specific
to each individual job description/ user/ location
. Created 50 test accounts specific to each job description to reflect
new security access groups for use during training and testing
sessions
. Create, revise and generate Crystal Reports
. Lead test analyst to perform functional, operational and integrated
testing with all Radiology applications for testing patches, security
updates and upgrades to verify and validate changes to existing
workflow. Update training materials to reflect new functionalities.
. Lead test analyst to perform integrated testing of new hospital
applications including Peri-Birth and Cerner. Verify and validate any
changes to existing workflows.
Sibley Memorial Hospital March 2003
to January 2005
Washington, DC 20016
RIS Analyst / Systems Trainer / Quality Specialist June 19,
2004 to January 2005
. Process evaluation and improvement identified $450,000 in missed
revenue within one modality
. Supports RIS and PACS systems to facility staff and physicians
. Performs end user training to facility staff and physicians
. Process evaluation and improvement to systems and user issues
. Project Manager for specialized Mammography Module
. Project Manager for Document Imaging Module
. Monitor systems and perform daily maintenance and exception
resolutions
. Coordinate and evaluate Performance Improvement Program
. Develop audit and monitor JCAHO Quality Indicators
. Imaging Coordinator for Clinical Trials
Imaging Services Operational Manager March 2003
to June 2004
. Process evaluation and improvement resulting in reduction of
unauthorized overtime by 85%;
. Process evaluation and improvement resulting in streamlining modality
schedules by 17%;
. Process evaluation and improvement in BCC resulting in $84,000 annual
reduction in expenses
. Project Manager for PET CT Installation and capital equipment
acquisition and installation;
. Develop and provide data for capital and operational budgets;
. Develop database for Marketing and Trending Analysis;
. Assist the Imaging Services Director with the overall day to day
management;
. Maintain the standard of service and care established by policy and
procedures;
. Provide leadership to Managers, Lead Technologists and staff (120+);
. Ensure a safe and efficient operation of Departmental interactions;
. Imaging Coordinator for Clinical Trials
. Promote quality customer service for internal and external customers;
. Develop productive relationships with facility departments and
services to promote positive and productive results.
Genesis Diagnostic Services
March 2002 to September 2002
Boothwyn, PA 19061 (Corporate
restructure)
Director of Operations Mid-Atlantic Region Diagnostic Imaging
. Primary objective was to identify budget issues and lost revenue
. Secondary objective was to identify areas of potential growth
. Process evaluation identified unauthorized overtime and non-
productive work hours resulting in $200,000 annual reduction
. Developed a database to demonstrate operational revenue issues
. Managed in-house and field staff of 60 employees
. Managed all related operational issues for the Mid-Atlantic Region of
150 long-term care and assisted living facilities in Pennsylvania, New
Jersey and Delaware
. Process evaluation and improvement in Customer service and Quality
Improvement
. Process evaluation and improvement for equipment and maintenance of
state and regulatory files resulting in successful inspections without
incidence
. Participated in Corporate upper-level Clinical Leadership Management
meetings
. Participated in internal and external Quality Improvement and Quality
Assurance programs
. Participated in HIPAA compliance committee for the Mid-Atlantic region
. Position was eliminated during company downsizing in September of 2002
DOBI MEDICAL SYSTEMS April 2001 to
December 2001
Mahwah, NJ (Corporate restructure)
Clinical Research Project Manager / Image Data Analyst / Device Clinical
Trials / Systems Training and Applications
. Process evaluation and improvement in the Research and Development of
product lines early detection of Angiogenesis;
. Process evaluation and improvement resulting in the development of
databases for clinical trial image data, Care Report Forms and
associated source documents and regulatory forms;
. Protocol development and analysis;
. Monitor CRO for accuracy and compliance;
. Maintain operations within GCP, ICH and SOP guidelines;
. Participate in Customer and Product demonstrations;
. Participate in Site monitoring visits and Primary Investigator
meetings;
. Process evaluation and improvement in Instruction and Application of
protocol to participants;
. Direct interaction with Primary and Sub-Investigators, Study
Coordinators, Data Managers, Radiologists and Imaging Staff;
. Company downsized in December 2001. Clinical Research and Marketing
Department were eliminated.
QUINTILES INTELLIGENT IMAGING
March 2000 to April 2001
Plymouth Meeting, PA., 19462
(Career advancement)
Imaging Specialist Oncology Clinical Trials / Trans-national / Applications
. Process evaluation of clinical trials through Site Initiation and
Monitoring Visits;
. Process evaluation and improvement of resulting data by review of
application and instruction;
. Process evaluation and improvement of resulting data by interaction
with Primary and Sub-Investigators, Study Coordinators, Data Managers,
Radiologists and Imaging Staff;
. Maintain operations within GCP, ICH and SOP guidelines;
. Maintain and review all source documents for accuracy;
. Issue Data Clarification Forms for verification and validation when
appropriate;
. Support and interact with clinical sites;
. Maintain all correspondence with sponsors and clients;
. Position required extensive national and International travel.
METROPOLITAN HOSPITAL Nov.1998 to
Nov.1999
Grand Rapids, MI., 49506
(project budget reassigned)
Radiology Manager & Information Systems / Trainer / PACS Coordinator /
Project Manager
. Maintain daily operation and application of radiology information
systems;
. Provided instruction and supervision to technical and non-technical
staff of 110+
. Provided instruction to Medical Staff;
. Developed quick reference user manuals for RIS and related systems;
. Process evaluation and improvement resulting in identification of lost
revenue;
. Process evaluation and improvement of Radiology Charge Master
resulting in Corporate Compliance;
. Develop and provide data for capital and operational budgets including
PACS project;
. Develop planning and installation requirements for the hospital
enterprise and seven ancillary sites;
. Evaluated, developed and implemented department goals, policies and
procedures;
. Evaluation and identification of lost revenue resulting from the
radiology charge master;
. Evaluation and improvement of the Radiology Charge Master to conform
with Corporate Compliance;
. Evaluate and obtain final quotes from identified vendors for PACS
project;
. The PACS budget was reassigned for Y2K testing and compliance upgrades
and removed from 5-Year budget.
STERLING DIAGNOSTIC IMAGING, INC.
Feb. 1997 to July 1998
Glasgow, DE. 19714
(corporate restructure)
Technical Specialist / Direct Radiography / Clinical Trials / Training and
Applications Specialist
. Process evaluation within Research and Development for Direct Digital
Radiographic image acquisition;
. Assist in product development for the Direct Digital product line;
. Provide global technical support to sales force for DR Technology;
. Analyze clinical and external evaluations of new products;
. Provide product demonstrations to Customers and clinical trial site
locations;
. Provide installation and applications to customers at clinical
locations;
. Process evaluation and improvement in Veterinary Imaging resulting in
pediatric algorithms;
. Evaluate product lines of competitive products and performances:
. Company and product lines were acquisitioned by multiple corporations.
SOMERSET MEDICAL CENTER
1994-1997
Somerville, NJ. 08876
Radiology Information Systems Administrator / Trainer; Quality Assurance
Manager:
Lanier Digital Dictation System Administrator; Project Manager
. Process evaluation and improvement in Departmental policy and
procedures;
. Process evaluation, implementation and maintenance of Quality
Assurance Programs for JCAHO;
. Managed department modalities, technical and administrative staff;
. Process evaluation and improvement of programs resulting in compliance
with National, State & Government regulations, requirements &
standards;
. Project manager for Mammography Module
. Mediator to staff during merger and acquisition.
. Install, maintain, upgrade & troubleshoot all hardware and software
for the RIS system;
. Provide customer and product demonstrations;
. Evaluate and provide instruction to end-users (110+);
. Project Manager for improvement to upgrade to PC network platform;
. Develop capital budget for all information systems acquisitions;
Digital acquisition, transfer, & storage for CT, MRI, DSA, Ultrasound.
Instruction of end-users (30+).
. Process evaluation and improvement for Digital Dictation;
. Evaluate, recommend, install, maintain, & upgrade hardware and
software;
. Customer presentations and Product demonstrations;
. Evaluate and provide instruction of end-users (30+).
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