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Customer Service Project Manager

Location:
Little Rock, AR, 72211
Posted:
July 24, 2010

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Resume:

KELLIE A. MAHONE

**** ******** *****, ****** ****,Arkansas 72211

Telephone: 501-***-****

Email: abl695@r.postjobfree.com

A diligent, quick-learning professional, experienced in Purchasing and Customer Service.

Highly successful in dealing with suppliers and co-workers. Proven history of managing

multiple tasks and heavy workloads. A dependable, detail-oriented, self-motivated

"veteran", with a perseverance for problem-solving and cost savings.

EXPERIENCE:

NEWARK ELECTRONICS, Chicago, Illinois

2000 to Present

LEAD BUYER / PLANNER (2008-Present)

Provide leadership and direction for a team of four buyers and a purchasing specialist

for the U.S.'s third largest distributor of electronic components. Responsible for

purchasing and control of over 10,000 SKUs of catalog inventory, cost management,

competitive pricing, forecasting, contract negotiations, and vendor assessment and

sourcing. Ensure that active purchase orders are satisfactory at all times reflecting

the latest requirements, terms and conditions in compliance with company-supplier

agreements.

Highlights:

* Developed and co-taught a communication skills workshop for the entire purchasing

inventory management department (42 personnel).

* Teach regular classes on buying strategies, Microsoft Excel and various techniques of

process improvement.

* Have managed the company's largest supplier account ($25 million) since 2001.

BUYER / PLANNER (2000-2008)

Coordinated with Product Management and Quotations departments to review item or material

specifications, new /existing sources of supply, recommendations for reduced procurement,

etc. Performed quality audits of all inventory, composing quality policies and

procedures; coordinate annual and semi-annual inventories. Tracked and process purchase

orders; worked with clients and internal departments to resolve invoice discrepancies.

Highlights:

* Successful history of balancing inventory and service levels, resulting in a service

level of 97.3 (department goal= 95.5).

* Consistently maintained an on-hand inventory rate below department goal.

* Seen as "go-to" buyer and team leader, providing support and answering questions for

fellow buyers and sales personnel; known for meeting deadlines and getting things done.

ALLSTATE INSURANCE COMPANY, Prospect Heights, Illinois

1998 to 1999

PURCHASING AGENT

Coordinated and oversaw all aspects of printed inventory for 7+ company divisions, i.e.

over 2000 policies, marketing materials and office forms. Responsible for purchase order

generation, vendor evaluation, bid requests, vendor invoicing and expediting shipments.

Compiled information and records to prepare purchase orders, shipping papers and billing

for procurement of materials. Verified purchase order requests; searched inventory to

determine on-hand quantity.

Also participated in marketing campaigns by assisting marketing and advertising

departments.

Highlights:

* Assigned to more challenging divisions in recognition of abilities to prioritize among

multiple competing projects and maintain productive rapport with staff and management.

* Member of "Clean-up Committee", eliminating obsolete forms to save printing costs and

storage requirements.

* Selected to mentor a college intern who later came to work for Allstate after

graduation.

HOUSEHOLD INTERNATIONAL, Prospect Heights, Illinois

1996 to 1998

PURCHASING AGENT / PROJECT MANAGER

Oversaw the furniture, air freight, car leasing, copier and facsimile

(fax) programs for over 300 existing and new national offices.

Responsible for evaluating multiple suppliers, forecasting, cost-savings analysis and

recommendations for service and supply contracts. Also managed the printing programs and

inventory of over 5,000 forms and documents.

Highlights:

* Reduced air freight expenses by $225,000.

* Negotiated fax and copier contracts, saving $185,000.

ARTHUR ANDERSEN, Chicago, Illinois

1995 to 1996

BUYER

Managed the procurement programs for office supplies, furniture and software/hardware

during transition from paper to on-line system.

Highlights:

* Assumed buying responsibilities for "sister company" Andersen Consulting.

* Performed research, analysis and presentation to senior partners to successfully

eliminate costly supplies and storage space.

HOUSEHOLD INTERNATIONAL, Prospect Heights, Illinois

1989 to 1995

PURCHASING AGENT

QUILL CORPORATION, Lincolnshire, Illinois

1984 to 1989

BUYER / EXPEDITER / CUSTOMER SERVICE REPRESENTATIVE

EDUCATION:

WILLIAM RAINEY HARPER COLLEGE, Palatine, Illinois

Business Administration Studies - 2 years

TRAINING:

Institute of Supply Management (ISM member since 2000)

Seminars: Building and Managing Sound Contracts

Training Sessions: Professional Training for New Buyers, Team Building, Assertive

Communication Skills for Women, Managing Today's Employees, Time Management



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