Customer Service Manager

***** ********** ****

Warren, Michigan *****

SHEILA A. BROWN 586-***-****

SUMMARY

Accounting Specialist with expertise in auditing, travel and entertainment,

accounts payable/receivable, staff management, project management and

underwriting. Strengths include twelve years experience in accounting, and

working with over 800 office sites throughout the United States and Canada.

Background includes nine years of staff supervision and customer

relationship building. Very dependable, responsible, self motivated, and

loyal.

PROFESSIONAL EXPERIENCE

ACCOUNTS PAYABLE COORDINATOR/APEX AUDITOR

Comcast Cablevision - Southfield, Michigan 2001-2009

. Audited, processed, and filed invoices for expense and capital

purchases received from vendors and cable personnel in accordance with

established policies and procedures.

. Maintained departmental internal controls and perform vendor

maintenance in accordance with IRS policy.

. Liaison to vendors to resolve invoice discrepancies.

. Matched invoices, receivers and purchase orders, and prepare invoices

for payment.

. Tracked Capital spending and all invoices against purchase orders

three- way match process.

. Effectively communicate with system staff on purchasing and related

issues, assist co-workers with problem solving issues.

. Verified and processed Subscribers Refunds and Cash Receipts for the

Midwest Division. (MN,MI,IL,IN, MO)

. Trained new employees.

. Responsible for providing back up to other Coordinators and Auditors

during absences or overload.

. Assisted with daily check run.

. Prepared monthly accruals and Apex AP reporting weekly.

. Responsible for identifying and researching updated duplicate claims

in Apex First strike software.

. Advised with launch and testing of Apex Software and Apex Reporting.

. Gathered and reviewed all financial documentation related to Apex.

. Conducted results analysis and recommended corrective action plans

where warranted for Comcast Compliance.

ACCOUNTS PAYABLE/ ACCOUNTS RECIEVABLE SPECIALIST 1996 - 2000

Merrill Lynch - Farmington Hills, Michigan

. Audited invoices and travel and entertainment reports incurred from

various branch offices.

. Verified, processed, and executed all purchases made for over 800

offices.

. Provided customer service to branch offices via telephone or email.

. Assured all aspects of audit reviews were within guidelines of IRS

regulations.

. Assigned back-up positions to help desk.

. Investigated over payment of account saving several thousand dollars.

. Resolved invoice duplication issues, resulting in client accepting

explanation and disbursing payment owed.

. Consistently exceeded production standards.

MANAGER/AUDITOR 1992 - 1994

Picway Shoes - Dearborn, Michigan

. Achieved and maintained level one operation that maximized sales and

profits.

. Hired, Trained, Coached and disciplined employees in consistency with

store policies and procedures.

. Exceeded weekly and monthly sales goals by 15%.

. Trained nine new employees in sales function and store operations.

. Posted hours, worked to payroll worksheets.

. Audited and balanced payroll register.

. Traveled to various locations to conduct internal store audits.

. Investigated store cash receipts and recommended corrective actions.

MANAGER 1987 - 1991

General Nutrition Center - North Riverside, Illinois

. Maintained and controlled records for salary, performance, and

attendance.

. Oversaw project planning and decision making accountability while

working under minimal direction.

. Organized, Controlled, and ordered store inventory.

. Interfaced with other managers to ensure company goals were net.

GENERAL CLERK 1986-1987

Fidelity Underwriter - Winona, Mississippi

. Conducted internal and external research to determine data needed to

handle inquiries on loan accounts.

. Knowledge of Fidelity Underwriters loan policies, practices and

procedures and accessing and interpreting benefit files.

EDUCATION

BS in Business Administration- Central Michigan University

Minor-Psychology

Associate in Business - Henry Ford Community College

Member of: National Society of Collegiate Scholars

COMPUTER SKILLS

Oracle, (10.7, 11I) Microsoft Office, Feith-(Data Imaging), Brio, Cable

Data, Apex

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