Marcus O. Walton

*** ***** ****

Meherrin, VA *3954

434-***-****

abl668@r.postjobfree.com

OBJECTIVE

Seeking a respective career as a customer service/ load coordinator that allows

me to use my customer service, organizational, and leadership skills.

EDUCATION

Certificate, Bridgestone/Firestone Retail & Commercial Operations

Education, Store Manager/Business Development, 2002.

High School Diploma, Prince Edward County Public Schools, Farmville, Virginia

1990.

PROFESSIONAL EXPERIENCE

Driver, Knight Transportation, Chester, VA 2008-present.

* Safely transport freight throughout United States

Entrepreneur, Walton Transportation, Inc., Meherrin, VA, 2004-2008.

* Manage a small fleet of 5 trucks

* Dedication and drive as a hard-working professional

* Delivered excellent customer service while working with shippers and

brokers on a daily basis.

* Exemplified effective rate negotiation skills

* Coordinated pick-up and delivery of loads

* Dispatched loads and routes for drivers

* Tracked trucks, loads, and drivers

Store Manager, Bridgestone/Firestone, Petersburg, VA, 2000-2004

* Staffed and trained an assistant manager and 6 technicians in the

automotive service industry

* Handled day-to-day management including staffing, training,

purchasing, cost control, and maintenance

* Outstanding interpersonal, communications, negotiation and people

management skills

* Outstanding success building and maintaining relationships with key

corporate decision makers, establishing large-volume, high-profit

accounts with excellent levels of retention and loyalty

* Excellent experience in developing and improving sales for operations

through advertising and marketing

Generated the highest volume of tire sales district-wide and was

*

honored with a “Top Gun Award”

* Transformed an under-producing team, immediately resolving long-

standing problems, and instituting incentives that elevated

performance while building morale and motivation

Assistant Store Manager, Bridgestone/Firestone, Petersburg, VA, 1995-2000

* Exemplified adequate knowledge regarding the relation with retail sales

and service operations with the essence of marketing and sales

support

* Have experience in developing and directing individuals as well as

associate staffs

* Over 5 years of experience and the capacity to adopt new concepts

with due responsibilities

* Able to learn quickly and make effective decisions.

* Handled a variety of HR functions to include: payroll, awards,

time/attendance, and evaluations.

* Provided training to new employees.

Service Technician, Bridgestone/Firestone, Petersburg, VA, 1992-1995.

* Proven ability to deliver high quality work and excellent customer

satisfaction with virtually zero comebacks

* Interact professionally and communicate easily with customers, service

writers, and co-workers

* Produce an average of 60 flat rate hours weekly performing diagnostic

analysis, repair, and maintenance

* Up sell hours of work each month; accurately assess problems and

needs and provided adequate information and advice for customer

decision-making

*Achieved certified inspector’s license

HONORS AND AWARDS

Recipient, 1st place Top Gun Award, Firestone 2003.

REFERNCES AVAILABLE UPON REQUEST

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