Customer Service Human Resources

VIRGINIA PHILLIPS

*** *. ****** ****** 618-***-****

Palestine, Illinois 62451 *********@**********.***

SUMMARY OF QUALIFICATIONS

Turn Around Expert

Recruiter - Business Consultant - Strategic Partner - Interim Executive

Proven professional with extensive experience in operations, human

resources, and education. Completely adept at applying practical business

judgment to a wide variety of organizational decisions to maximize

effectiveness. Successfully increased business knowledge and general

business principles of managers and supervisors. Regarded as an effective

leader with unquestioned integrity and ethics, combined with street smarts

and business savvy. Enthusiastic and valued member of Senior Management,

working professionally and effectively with all members of the

organization.

PROFESSIONAL EXPERIENCE

SEARCHPATH HEARTLAND May 2009 to present

Managing Partner

Recruiting with the fastest growing search firm franchise in the nation,

specializing in the identifying, locating and evaluating the most effective

senior management professionals for the Agriculture industry, specifically

fertilizer and chemical companies.

Consistently meets goals - Contact 50 companies per work day to maximize

access to hiring authorities, averages 20 marketing presentations per day.

Contacts and adds to database 25-30 high potential candidates per day.

Developed and provides a client centric/consultative process to be of best

service to clients.

GREENVILLE COLLEGE June 2008- May 2009

Director of Human Resources

Direct all aspects of human resources as the college's FIRST Human

Resources professional. A true generalist with a strategic focus, the

scope of work encompassed the training managers, employee benefits,

recruiting and staffing, performance appraisals and compensation.

Provided training course and trained all hiring (40) managers on all

aspects of employment.

Developed suitable search process for rural setting that reduced open

positions 90% in 5 months.

Provided College wide training on "Preventing Sexual Harassment Policy" and

"Whistleblower Policy". Attendance 95% with follow up by mail for adjunct

professors, resulting in 100%.

Developed new goal of 135 (+10% from previous year) attendees for the

Annual Health Fair, exceeded goal, 150 attended.

SEARCHPATH OF ST. LOUIS, llc February 2007 to June 2008

Managing Partner

Recruiting in the outsourcing industry, including the PEO industry.

PAGE TWO VIRGINIA PHILLIPS

VIRGINIA PHILLIPS & ASSOCIATES, llc

September 2004 to January 2007

California & Missouri

Provides an integrated and comprehensive approach to human

resources/management consulting. Proficiencies include Human Resources

Management, Recruiting, Training, Employee Relations, Benefits Design and

Administration, Performance Analysis and Performance Systems.

Additionally,

Operations Management, Strategic Budget Preparation and Budget Design,

Budget Cost Analysis of Employee programs, and talent assessment.

Served as full time Interim Director of Human Resources for American Equity

Mortgage, November 2005 to April 2006.

Served as full time Interim Director of Human Resources for CMS, Inc.,

April 2006 to December 2006.

The Employers Group - Los Angeles, California July 2002 - July 2004

Vice President - Professional Services, Human Resources Consulting and

Training

Led all revenue generating departments to satisfy member's human resources

(customer) needs through needs assessments, setting strategy, and

overseeing implementation for HR consulting and training business.

Developed new, and enhanced existing, product offerings in areas of wage

and salary, quality, affirmative action plans, environmental compliance,

health and safety, employee opinion surveys, and other consulting and

training services.

. Improved internal business community through implementation of written

plan for cultural change. Enlisted assistance of knowledge workers,

increased productivity by 30%.

. Inspired and developed managers to improve leadership capabilities

improving company financial results, financial results for the for profit

division improved by 10%.

. Successfully reduced or eliminated sub-standard performances with zero

threat of employment litigation eliminated 5% of workforce with zero

impact to customer service.

Rose Hills Company - Whittier, California May 1992 - July 2002

Executive Vice President - Chief Operating Officer (2000 - 2002)

Led all operational departments for $80 million revenue, $27 million EBITDA

firm with 700 employees and operations budgets of nearly $20 million with

15 locations in Southern California. Operationally directed growth of $6.9

million in revenue with $1.5 million in EBITDA for 15 locations.

. Directed all strategic aspects of operations. In 2001, increased

productivity of knowledge workers by 40 percent.

. Due to applying empowerment and encouragement, operations group managers

successfully developed innovative staffing and scheduling procedures that

reduced overtime and increased customer service by 45 percent.

. Conducted meetings to discuss Culture Survey Results, improving corporate

understanding of company direction and creating employee focus on goals.

. Developed and directed Customer Service module from "The Experience

Economy" for senior managers and a "train the trainer" module,

successfully re-focusing organization on superior customer service.

Customer service ratings improved by 67 percent 2 years in a row.

PAGE THREE VIRGINIA PHILLIPS

EDUCATION EMPLOYMENT

Whittier College - Whittier, California Fall 2004 - Spring 2005;

2001 - 2002

Adjunct professor, Business Administration Department

"Management and Organization Behavior" (BSAD 330) and "Human Resources

Management" (BSAD 341).

GREENVILLE COLLEGE - Greenville, Illinois Fall 2008

"Organizational Behavior" (BSAD 321)

EDUCATION

Master of Science in Human Resources Design

Claremont Graduate University - Claremont, California

Bachelor of Arts in Business Administration

Whittier College - Whittier, California

COMMUNITY SERVICE

St. Louis Regional Chamber & Growth Association - Leadership Circle

Board of Directors - Beverly Farm - 2005 to present

Board of Directors - Presbyterian Intercommunity Hospital - 2001-2003

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