Sales Manager
Resume:
Richard A. Carter
***** ********** ******* ( Ashburn, VA 20147( *********@*****.*** (
Sales Manager with over eight years experience in the sales industry.
Successful track record in solution sales. Excelled in government
prospecting and territory planning. Seeking opportunity to expand and
transition skill set into new career path.
SUMMARY OF QUALIFICATIONS
. Trained employees on all aspects of sales.
. Perform weekly management reports.
. Expert in all MS Office applications.
. Built ancillary relationships across various departments to strengthen
accounts.
PROFESSIONAL EXPERIENCE
AT&T
01/2006 - 6/2009
Sales Manager
Fairfax, VA
Wireless service, Telecommunications Industry, 124 billion consolidated
revenue.
. Maximized sales in all areas including government, corporate and small
business
. Increased gross add sales in 2008 by 42% year over year. Consistently
ranked among top 10 stores in Washington/Baltimore area
. Maintained an average of 100% in new subscriber growth
. Maintained an average of 110% total growth including new business
. Successfully analyzed customer feedback and coached employees resulting
in 100% customer satisfaction rating on market surveys
. Exceeded sales goals in two metrics by 60-70%.
. Achieved 94% in monthly recurring charges by placing clients in premium
rate plans.
. Exceeded Key Operating Index (KOI) measuring operation effectiveness
with score of 4.25 of 5.0
Hertz Corporation 1/2003 -
1/2006
Sales Manager/Trainer
Newark, NJ
Manage facility with emphasis on sales.
. Tracked sales in all metrics to chart progress for revenue attainment.
Developed new business with government and corporate customers.
. Maintained allotted budget by scheduling staff according to traffic
patterns. Utilized forecasting applications to generate sells goals.
. Briefed employees on sales trends and forecasts in relationship to
changing trends, competition, and product line.
. Managed accounts to ensure good standing and sought solutions with new
products and services.
United Airlines 01/2001 -
12/2002
Operations Manager Newark, NJ
Managed in-flight operations.
. Held In-flight audit and performance evaluation. Held daily briefings
for product, operation, and safety.
. Researched, analyzed, and utilized customer feedback to deliver
exceptional customer service; coached/trained staff in response to
customer surveys.
. Created new policies and procedures to address undocumented client
requirements.
. Taught and performed safety presentations to crew and customers to meet
FAA requirements.
Prudential Insurance Company
02/1997 - 01/2001
Risk Administrator
Woodbridge, NJ
Developed business strategies and mitigation measures for business
centers.
. Designed and developed continuity of operations (COOP) plans.
. Identified customer requirements, developed multiple test schedules,
reviewed testing plans, tracked and documented results of business
plans.
. Conducted requirements analysis, risk assessments, and business impact
analysis (BIA).
. Solicited client requirements via interviews and workshops to alert
Senior Executives of potential risks and issues involving Occupant
Emergency Plans (OEP).
. Prepared and presented client requirements via industry standard
analysis techniques such as structured walk-throughs and notification
tests using data flow modeling and workflow analysis.
. Conducted and analyzed business and information technology processes to
create and edit Disaster Recovery Plans (DRP) using Living Disaster
Recovery Planning System (LDRPS). Prepared essential groundwork for
recovery of departmental infrastructure. Analyzed user requirements and
procedures to improve/modify existing business plans.
EDUCATION AND TRAINING
Rutgers University New Brunswick, New Jersey
1995
Bachelors of Art, Sociology New
Brunswick, NJ
Prudential Insurance
2000 Certificate, Professional Trainer
Newark, NJ
Disaster Recovery Co Institute
2000 Certification, Business Continuity Planner
Horsham, PA
Chubb Institute of Technology
2002 Certificate, Business Programming/Web Development
Horsham, PA
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