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Customer Service Project Manager

Location:
Carmel, NY, 10512
Posted:
July 30, 2010

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Resume:

ANITA O CARIELLO

203-***-****

P.O. Box ****

abl62c@r.postjobfree.com

Carmel, NY 10512

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~EXPERIENCED MANAGER~

HIGHLIGHTED ACCOMPLISHMENTS

Seasoned customer service professional with ten years of experience in

finance, marketing, personnel management, and business development. Proven

success in exceeding quotas and sales goals. Dependable team player who

diligently follows company's protocols and standards. Excellent

organizational skills and attention to detail. Strong ability to

independently follow-through on priorities and commitments. Proactive

troubleshooter able to identify obstacles and implement solutions.

Bilingual-fluent in both English and Polish. Computer skills involve: Word,

Excel, Access, Power Point, outlook and Internet savvy.

CORE SKILLS

* Personnel Management

* Business Development

* Customer Relations

* Sales Strategies

* Finance

* Budget Forecasting

* Accounts Payable

* Collections

* International Business

* Marketing

* Consulting

* Reporting

EMPLOYMENT HISTORY

AMERICAN CREDIT BUILDERS, Carmel, NY

01/05-Present Business Owner/Consulting

. Successful record of managing international clients with marketing

services and business transactions.

. Assisted with risk management, credit repair and financial matters

both domestically and internationally.

CROWN POINT AT THE RESERVE, Danbury, CT

03/07-03/10 Resident Manager

. Project Manager specialized in accounts payable, audits, planning and

development of new markets, outreach and relationship building.

. Provided clients with highest quality customer service and handling

daily operations.

. Experienced with budget forecasting, entry coding and collections.

. Implemented excellent customer service standards that increased sales

revenue by 25%.

. Supervised and trained staff including General Managers, Leasing

Consultants and Maintenance.

. Used proprietary systems and tools to perform and review criminal and

credit background checks.

NATIONAL ADOPTION FOUNDATION, Carmel, NY

01/05-04/07 Director of Finance

. Managed financial data, development, audits and operations for a non-

profit worldwide organization.

. Worked with International Banks specializing in multi-line lending.

. Established record of marketing and negotiation skills.

. Interfaced with attorneys and the legal system assisting in the

adoption process.

ANITA O CARIELLO

PAGE TWO

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EMPLOYMENT HISTORY CONTINUED

FAIRFIELD FINANCIAL MORTGAGE GROUP, Danbury, CT

05/05-03/07 Mortgage Consultant

. Successful record of experience serving as Mortgage Consultant

handling diversified lending programs.

. Recruited clients on products and services offered.

. Focused on marketing research becoming more knowledgeable and

competitive in the field of lending.

. Advising clients on credit repair and educating them on consumer

credit issues.

WELLS FARGO FINANCIAL, Danbury, CT

04/04-05/05 Senior Credit Manager

. Recognized Financial Advisor assisting clients with financial needs.

. Skilled Insurance Specialist and Mortgage Consultant trained in new

product introduction, multiple product selling, and post sales

support.

. Advised on variety of products to meet customer's needs to strengthen

client relations and retention.

. Proven skills with recruitment and training programs to improve

company's revenue.

BANK OF AMERICA Danbury/Ridgefield, CT

09/00-04/04 Senior Sales and Service Representative

. Experienced in cross selling banking products such as checking

accounts, savings, CDs, IRAs, personal loans, mortgages, and credit

cards.

. Offered professional advice and helped in the process of starting

small businesses offering products for business owners including

business checking accounts, savings, business loans, and business line

of credits.

. Managed personal and business financial planning.

EDUCATION

SACRED HEART UNIVERSITY, Fairfield, CT

2001-2004 Bachelor of International Business and Business Administration

ACHIEVEMENTS

. Significantly increased collection revenue from 40% to 80% - Crown

Point

. High Standard Performer and Achievement Certificate in Marketing

&Customer Service-Crown Point

. Highest Certificate of Achievement as Senior Business Associates Award-

National Adoption Foundation

. Recognized as the Employee of the month for new business development

and leadership-Fairfield Financial



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