Customer Service Project Manager
Resume:
ANITA O CARIELLO
P.O. Box ****
**************@*****.***
Carmel, NY 10512
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~EXPERIENCED MANAGER~
HIGHLIGHTED ACCOMPLISHMENTS
Seasoned customer service professional with ten years of experience in
finance, marketing, personnel management, and business development. Proven
success in exceeding quotas and sales goals. Dependable team player who
diligently follows company's protocols and standards. Excellent
organizational skills and attention to detail. Strong ability to
independently follow-through on priorities and commitments. Proactive
troubleshooter able to identify obstacles and implement solutions.
Bilingual-fluent in both English and Polish. Computer skills involve: Word,
Excel, Access, Power Point, outlook and Internet savvy.
CORE SKILLS
* Personnel Management
* Business Development
* Customer Relations
* Sales Strategies
* Finance
* Budget Forecasting
* Accounts Payable
* Collections
* International Business
* Marketing
* Consulting
* Reporting
EMPLOYMENT HISTORY
AMERICAN CREDIT BUILDERS, Carmel, NY
01/05-Present Business Owner/Consulting
. Successful record of managing international clients with marketing
services and business transactions.
. Assisted with risk management, credit repair and financial matters
both domestically and internationally.
CROWN POINT AT THE RESERVE, Danbury, CT
03/07-03/10 Resident Manager
. Project Manager specialized in accounts payable, audits, planning and
development of new markets, outreach and relationship building.
. Provided clients with highest quality customer service and handling
daily operations.
. Experienced with budget forecasting, entry coding and collections.
. Implemented excellent customer service standards that increased sales
revenue by 25%.
. Supervised and trained staff including General Managers, Leasing
Consultants and Maintenance.
. Used proprietary systems and tools to perform and review criminal and
credit background checks.
NATIONAL ADOPTION FOUNDATION, Carmel, NY
01/05-04/07 Director of Finance
. Managed financial data, development, audits and operations for a non-
profit worldwide organization.
. Worked with International Banks specializing in multi-line lending.
. Established record of marketing and negotiation skills.
. Interfaced with attorneys and the legal system assisting in the
adoption process.
ANITA O CARIELLO
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EMPLOYMENT HISTORY CONTINUED
FAIRFIELD FINANCIAL MORTGAGE GROUP, Danbury, CT
05/05-03/07 Mortgage Consultant
. Successful record of experience serving as Mortgage Consultant
handling diversified lending programs.
. Recruited clients on products and services offered.
. Focused on marketing research becoming more knowledgeable and
competitive in the field of lending.
. Advising clients on credit repair and educating them on consumer
credit issues.
WELLS FARGO FINANCIAL, Danbury, CT
04/04-05/05 Senior Credit Manager
. Recognized Financial Advisor assisting clients with financial needs.
. Skilled Insurance Specialist and Mortgage Consultant trained in new
product introduction, multiple product selling, and post sales
support.
. Advised on variety of products to meet customer's needs to strengthen
client relations and retention.
. Proven skills with recruitment and training programs to improve
company's revenue.
BANK OF AMERICA Danbury/Ridgefield, CT
09/00-04/04 Senior Sales and Service Representative
. Experienced in cross selling banking products such as checking
accounts, savings, CDs, IRAs, personal loans, mortgages, and credit
cards.
. Offered professional advice and helped in the process of starting
small businesses offering products for business owners including
business checking accounts, savings, business loans, and business line
of credits.
. Managed personal and business financial planning.
EDUCATION
SACRED HEART UNIVERSITY, Fairfield, CT
2001-2004 Bachelor of International Business and Business Administration
ACHIEVEMENTS
. Significantly increased collection revenue from 40% to 80% - Crown
Point
. High Standard Performer and Achievement Certificate in Marketing
&Customer Service-Crown Point
. Highest Certificate of Achievement as Senior Business Associates Award-
National Adoption Foundation
. Recognized as the Employee of the month for new business development
and leadership-Fairfield Financial
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