Customer Service Administrative Assistant

Romy S. Stamps

*** *** ** **** ********, AL ***** {home} 256-***-**** {cell} 256-***-****

Profile

Business Professional with strong interpersonal, analytical, management and process

improvement skills. Positive attitude and works well with people. Exceptional

customer

service, people, written and oral communication skills. Excellent tasks manager-

meets

Deadlines and strong computer skills.

•Positive •Committed •Determined •Quick Learner • Disciplined •Responsible •Efficient

•Creative •Dependable Energetic •Able to work well alone or with a team

•Enjoys learning new things •Hardworking •Proficient

in Word, Excel, Word Perfect, Lotus

Work Experience

ADMINISTRATIVE ASSISTANT

City of Talladega, Public Works Department Talladega, AL 2008- present

Manages all administrative aspects of Public Works Department. Assists in preparing departmental

budget and keeps precise bookkeeping record of expenditures. Maintains department personnel

records, prepares payroll and maintains accurate count of employee sick and vacation leave

balances. Responsible for submitting payroll requests including step raises and promotions.

Completes supply/material requisitions and reconciles corresponding invoices, speaking with

vendors to discuss discrepancies. Aids Director in formulating cost analysis for special projects.

Keeps detailed record of vehicle inventory and maintenance expenses. Dispatches personnel to

work sites as needed. Makes, confirms and maintain appointment schedule for Director. Supervise

female work release and works closely with the Court Clerk Office to verify completion of required

community service.

• Created Blanket Purchase Order Submission form used by each City department

• Mistake Free- Grammar and Proofreading course- January 2009.

COMPLIANCE SPECIALIST, OFFICER

South Trust Corporation Sylacauga, AL 1998-2005

Performed IRS required testing on Defined Contribution retirement plans. Calculated and allocated

company match and discretionary contributions, including calculation of maximum deductible and

top-heavy minimum. Reviewed work of supervisor and peers and customer reports, reconciled

discrepancies as needed. Spoke directly with customers to explain testing results and process.

Assisted in fine-tuning of process used for submission of data to ensure deadlines were met as

required.

• Created detailed generic work plan for department that increased speed and efficiency of

testing process.

• Updated form used for Coverage testing making it more user friendly.

• Programmed Omni Plus system for determination of eligibility for non/anti discrimination

benefit plan testing for up to 180 benefit plans covering two to 3,000 employees for Fortune

500 Companies. Used report-writing features of system to perform checks and balances of

testing process.

• The most recent review commented positively on quality of work and ability to perform in

higher positions.

OTHER WORK EXPERIENCE

YOUTH ADVISOR

New Home Missionary Baptist Church Hissop, AL 1998- present

Assists with completion of yearly budget. Supervise various youth activities. Plan a variety of

youth trainings and workshops. Develop and implement Christian education skills/goals. Teach

youth bible study and Sunday School. Write and direct plays for numerous church functions.

Presented proposal to church for the growth of department.

INTERN

South Trust Corporation Birmingham, AL February – December, 1995

Responded to credit inquires, automated letter of credit process for Credit Department; created

reports, entered data, and assisted with training new employees in Loan Operations; clarified

accuracy of client’s debts and debtors and provided customer service in Commercial Finance

Department; researched customer complaints in Anytime Teller Department; opened and closed

customer accounts, and wrote letters responding to customer concern in Branch.

Education

BBA- MANAGEMENT; DECEMBER 1997

University of Montevallo, Montevallo, AL

Peer Mentor, Selected for Business Leader Pilot Group, Abroad Learning;

Quebec City, Canada

CHRISTIAN FOUNDATION CERTIFICATE, MAY 2007

Birmingham Theological Seminary, Birmingham, AL

BIBLICAL/LAY COUNSELING CERTIFICATION, MAY 2004

Birmingham Theological Seminary, Birmingham, AL

Professional courses completed: Mistake Free- Grammar and Proofreading, Effective

Business Writing, Effective Presentation Skills, Advanced Word 2000, Intermediate Excel

2000, Basic Access, Basic Power Point, Civil Treatment of Employees, Workplace, Violence,

Interpersonal Understanding and Fundamentals of Management. Participated in South Trust

Career Development program

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