Customer Service Human Resources

Jennifer Eide

**** **** *** **. *****, AR 729**-***-*** 7531 *******@*****.***

Human Resources Generalist

Certified Professional in Human Resources (PHR)

Background in HR generalist affairs, including experience in employee recruitment, retention,

staff development, benefits, HR records management, policy & procedures, legal compliance

HR Skills

HRIS Technologies Employment Law Training & Development

FMLA/ADA/EEO Performance Management HR Policies & Procedures

Employee Relations Benefits Administration

Supervisor, HR Service Center

Golden Living, Ft. Smith, AR 3/06 – Current

Supervise & manage HR support center serving 7 business lines in Employee Health & Welfare Programs,

Work Life Benefits, Employee Relations and HRIS technical support.

• Developed, organized & maintained productivity tools in order to improve efficiencies,

enhance customer service & reduce costs

• Standardized documentation for improved effectiveness & customer service.

• Played a key roll in evaluating HR processes for improved efficiencies. Co developed &

implemented new processes for increased customer satisfaction, employee moral and

rapid problem resolution.

• Fostered a teamwork/open door environment conducive to positive dialogues across

HR.

• Selected, hired, trained & evaluated staff. Increased employee retention &

satisfaction by implementation of team & moral building exercises. Coached & developed 8

staff

• Successfully integrated pre employment function into support center. Cross trained

existing staff on new duties.

• Developed & implemented customer satisfaction survey.

• Acted as a liaison between Benefits Administration, HRIS & HR Leadership.

• Revised job descriptions to accurately reflect job duties.

• Assured data integrity

Associate Service Center Coordinator

Beverly Enterprises, Ft. Smith, AR 7/03 – 3/06

Functioning in a team lead role, provide training in 3 areas of support center: HR Policy & Procedure,

Benefit Administration, HRIS support. Coordinate investigation & resolution of employee concerns &

grievances. Discuss policies & procedures for 4 business lines. Provided support and training to facilities

& employees in data input into PeopleSoft. Analysis of employment data & coordinate correction in

consideration of HR Policy & Procedures, benefit eligibility.

Customer Response Coordinator

Beverly Enterprises, Ft. Smith, AR 3/99 7/03

Received concerns from stakeholders of organization. Identify & evaluate concerns that pose liability or

exposure. Coordinate investigation, ensure resolution. Discuss HR policy & procedure. Implemented

resolution of Internet feedback process. Assisted in organization of department annual meetings.

Presented department process to management teams & clinicians. Collect, analyze & present region

specific quality measure data. Notify management teams of trends.

Jennifer Phone: 479-***-****

Page 2

Eide

Professional Experience (CONTINUED)

HR Assistant 12/98 – 2/99

Twin River Foods; Ft. Smith, AR

Interview, hire job applicants for poultry processing plant. Ensure accuracy of personal information.

Develop & conduct new hire orientations. Discuss company policy & procedures with employees. Input

& maintain attendance records & personnel files. Work with production staff regarding staffing issues.

Staffing Coordinator 2/97 – 3/98

Sharp Personnel; Ft. Smith, AR

Interview & hire job applicants. Administer tests, check references, and conduct drug screens &

background checks. Conduct company specific orientations. Collect & assure accuracy of payroll

information, process & respond to unemployment claims. Maintain personnel files.

Placement Program Manager 4/88 – 5/90

Goodwill Industries/Easter Seal Society of Minnesota; St. Paul, MN

Oversee 3 job placement programs. Develop training sites in manufacturing, food service & hospitality

settings. Developed work hardening program. Ensure compliance with federal & state regulatory

agencies. Collaborated with operations to develop enclave sites. Work with funding & referral sources to

identify training and placement needs. Developed marketing plan and marketed agency services.

Education & Certifications

Master of Arts in Human Resources 5/99

Webster University; Ft. Chaffee, AR

Bachelor’s of Science in Vocational Rehabilitation 5/86

University of Wisconsin; Menomonie, WI

Professional in Human Resources Since 2004

Of Note

Professional Development:

Ongoing training in areas of benefits administration, leave of absences, work place safety &

security, communication, employment law, performance management.

Affiliations:

Society for Human Resources Management (SHRM)

Western Arkansas Human Resource Association (WAHRA)

Computer Sills:

HRIS applications (PeopleSoft, HR Online)

MS Office (Word Excel, PowerPoint, Outlook)

Contact this candidate