Customer Service Manager

AASTA THIELKE

**** ** **** ***, ********, OR ****2 ( ********@*****.*** 503-***-****

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SUMMARY

I am currently a health policy researcher who is energetic and easy to work

with. I enjoy working with all types of people and am passionate about

creating healthier communities. I am competent at facilitating individual

and group improvement and thoroughly enjoy and value strong communication.

Committed to personal and organizational development and growth, I am

organized with analytical and strong time management skills.

EDUCATION

Portland State University Portland, OR

2008 - 2010

Master's of Public Health. PSU Commendation Award. Highest GPA Award.

University of Victoria Victoria, BC Canada

1999 - 2004

B.A., Anthropology major, graduated with distinction.

EXPERIENCE

Portland State University Portland, OR

2008 - Present

Hatfield School of Government

Policy Researcher 2010 -

present

. Compile and summarize Oregon State documents on Health Information

Security and Privacy Collaboration (HISPC), Health Information Technology

(HIT) and Health Information Exchange (HIE)

. Write a series of Medicaid Transformation Grant (MTG) briefing papers

Graduate Research Assistant for Sherril Gelmon, Dr. Public Health

2009 - 2010

. Health Record Bank of Oregon Evaluation Team (HRBO): Used Vovici to craft

survey instruments, transcribed interviews, developed IRB application

amendments, participated in HRBO meetings

. Research: Researched close relationships, networks, partnerships, Health

Information Technology (HIT), and HIT policy implications through

literature reviews

. Administrative Tasks: compiled administrative data, used Excel to

manipulate and create visual representation of data, created

organizational reports

School of Community Health

2008 - 2009

Graduate Research Assistant for Judith Sobel, PhD, MPH

. Conducted broad literature reviews on Native Alaskan / American Indian

health disparities

. Produced PowerPoint presentations for 'Dangerous Decibels' Program

. Complied School of Community Health candidate search information and

provided technical assistance in communication and organization of

candidate search process

Patagonia Portland, OR

2008 - Present

Sales Associate

. Able to multi-task and provide excellent customer service

. Developed expansive product knowledge and strong communication skills

. Responsible for reviewing and evaluating Patagonia's environmental grant

applications

Virginia Garcia Memorial Health Center Hillsboro, OR

2010

Volunteer/Intern

. Researched team-based communication, communication skills, team

improvement and team development

. Crafted and conducted interviews with primary care renewal team in

Hillsboro Clinic

. Drafted primary project budget and communication program implementation

Outward Bound Wilderness School Ely, MN and

Seward, AK 2005 - 2007

Wilderness Instructor

. Lead instructor responsible for the emotional and physical safety of up

to ten students (ages 13 - 65+) on multi-week trips in remote wilderness

areas

. Responsible for planning, organizing, and evaluating wilderness

expeditions and organization operations

. Provided verbal and written feedback for students, co-workers and

supervisors

Case Manager

Homer, AK 2006 - 2007

Case Manager for terminally ill family member

. Managed and coordinated care providers, treatment plans, and medications

. Acted as primary communicator with insurance companies, hospitals and

doctors regarding appointments, billing, and prescriptions

. Responsible for thorough research of treatment and medication options and

side effects

VOLUNTEER EXPERIENCE

Planned Parenthood of the Columbia-Willamette (2008 - present), Virginia

Garcia Memorial Foundation (2008 - present), Oregon Food Bank (2008),

Kachemak Bay Ski Club (2006), Cruzada Patagonica (2005)

OTHER SKILLS

. Proficient in German

. Verbally proficient in Spanish

. Experience with survey tools (Vovici & Survey Monkey) and data

manipulation tools (Excel & SPSS)

CERTIFICATIONS AND TRAININGS

. Basic Mediation Certification Portland, OR

June 2009

. Wilderness First Responder & CPR Certification Gresham, OR

Exp. 3/2012

OTHER INTERESTS

Dance, cooking, gardening, knitting, skiing, biking, kayaking, home

remodeling, travelling and being outside.

REFERENCES

Available on request.

Contact this candidate